John M.

This is a scam. Your ad said govt. Program and your just collecting personal info for sales.

I ordered medications on 3/22. I was only offered one shipping option of $6.95 that was supposed to have the products to me within 7-10 business days. Today is the 11th day, and I emailed their customer service, including the order number. Within minutes, I received one email which said a trouble ticket had been opened. Immediately thereafter, I received a second email which said they needed my shipping address (they could have easily have looked this up). Before I could answer that I got a third email stating the ticket was closed. They also sent another email stating that an account had been opened (?) and that I had to set up a password on that account. I did and got a general FAQ page. There was a button at the bottom of that page which opened up a chat session. The chat operator, a "Marilyn Salvador" had a poor command of English and that USPS had put a deadline of April 13th to ship that product (?). USPS putting a deadline on when they ship a product?

I asked for a phone number of someone who spoke English. They provided that. I called. No answer. Shortly thereafter I got a call back from someone named "Carmen" who also did not speak English very well. Like the chat operator, she wanted to argue that I had shipping options which would have given me a tracking number, but I was only offered one option when I made the transaction. She also tried the USPS is going to cancel this shipment on the 13th route, and I told USPS didn't operate that way. Finally, I said I would not argue anymore. She said she would refund the cost of shipping ($6.95), but would do nothing about my $100+ purchase until April 13. She stated she would call me back to insure that I received the product.

I don't believe it one bit.

I went back to the chat operator, so that it would be in text, and told them that if I didn't have it by the close of business on April 8th, I would file charges with US authorities.

Just checked the credit card -- no refund of shipping has been given.