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Leslie L.

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Total Points
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1 Review by Leslie

Pet Shed

  • Pet Shed

“Terrible”
8/10/16

Bad customer service and return policy. I returned my product and it took 4 weeks to get a refund $6.00 less than I paid. Wont do business with them again.

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  • 47.1K Views
Helpful  (5)
Thank you
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Carren D. – Pet Shed Rep

Hi Leslie,

We understand your concern. We usually issue a refund for returned products after the tracking number is received. After a refund was processed, it should appear on your account in the next few days depending on your bank.

As for the missing $6, this would probably your shipping expense. We refund the product price only if the product is returned unless if the product is overdue or faulty, then, in that case, we would issue a full refund.

We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home

Kind Regards,
Pet Shed Team

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