Rich T.

This has to be the worst bank I have ever used in my life. The customer service and tech support are clueless. I called to have a two-step verification setup and customer service after 20 mins reached out to tech support, who gave me a ticket number and advised it would be complete in 10-14 business days. Since I had to wait so long for two-step verf. I decided to stop my online transfer from my regular bank to my new Ally savings account that was due to start the following week. The following week the transfer I stopped and received an email saying it was stopped went through anyway :(. After waiting 3 weeks and still no two-step verf setup by Ally, poor customer service, and the stopped transfer going through anyway I closed my account.

Been waiting 2 months and my tracking shows ZERO Movement still. I contacted Pet Shed and they refuse to do a reship although tracking shows lost somewhere in China for 2 months now. Should have known to never buy from a China based company as 99% of time it is a ripoff.