I have been ordering from PetShed.com for several years now. Frontline plus, Generic heart worm pills, Wormer. All of it works and how they get it from New Zealand to Florida in 5 days or less is imprssive.
I have been using PetShed since 2014 for generic heartworm medication. Always a pleasure doing business with them for my four dogs (2 Rhodesian ridgebacks, a kelpie and a cocker mix).
I have placed 2 orders in the past 6 months. Both of them took less than 2 weeks to get here. Very pleased with prices and service!
I've also used pet shed for months and I've been really pleased with it. Great product, quality, equivalent pricing.
I have ordered from Pet Shed... service was not very good. The items are good but have faced some issue with receiving my order.
I am very happy with everything I have ordered from Pet Shed. The heartworm meds have the same ingredients as Heartgard, but cost much less.
Last year, I bought Bravecto and it worked wonderfully!
This year, I bought Bravecto and it is NOT working! My poor dog is still itching and very uncomfortable; he can't get any rest! I purchased 2 doses. It's been a month since the purchase and giving him the 1st dose. I just gave him the 2d dose. I hope he doesn't get extremely ill or die. If this works I may buy again, but maybe not because I feel like the 1st dose was a dud and the 2d dose may be a dud as well because they are from the same lot. *TO THE MANUFACTURER...Your product is priced well which means you're getting many customers and there is no reason to reduce the potency of your product. Somebody owes me money!
I bought Revolution for cats and it smelled like straight alcohol. Compared it to Revolution from another company different smell. Did not work on ear mites or fleas. Vaccumed, put down dia-earth, moved furniture, bombed, applied other topical meds and still fleas. Did this long ago with Revolution purchased from another company and fleas were gone in less than a week 1/2. Just put Advantage on my cats/dogs and doing it all over again.The reviews on the PetShed site sound alike and seem fake. Don't waste your hard earned $ especially if you have multiple pets!
Hi Nic,
Apologies if you had such experience with Pet Shed. Rest assured that medications in our site are otherwise the same as the products you could purchase locally. They are even made in the same factories to precisely the same specifications and then packaged for different geographic markets. There may be some minor packaging differences such as weights listed in kgs rather than lbs where the target market has the metric system.
Though in the case that you might receive, a faulty product you can contact our customer service within 90 days of purchase via email at sales@petshed.com or call at our toll-free number 866-430-2823 so our customer service team can assist you the best way they can and receive a refund for the faulty product.
We hope this information helps.
Kind Regards,
Pet Shed Team
UPDATE:
I believe in being fair and updating reviews once there is a final outcome. I did eventually receive the items that were ordered, but it took over 3 months to come in and was well past all estimated deadlines that I was given via customer service and the website. The items were so late I had to go out and purchase medicine elsewhere despite ordering months ahead of time. I used to recommend this website, and they are not a scam (thankfully) but I would not order from them again until they change their current shipping services.
Original Review:
All the positive reviews here are from previous experiences and are no longer applicable. I'm not sure what happened to this company but they changed their shipping port from the UK to Singapore, and since then everything has been a disaster. Instead of doing the right thing in response, this company has shut down their customer service website, turned off their support phone number (even though the website tells you to call them) and emails go unanswered or are replied to with a generic "shipping is taking longer it's all COVID's fault" response. They are not issuing refunds for products that are 90+ days late, but offer instead a gift card to be used. It's all a big joke, and the joke is on us. Someone said we just need to chill, I can't wait until she orders $100+ dollars next time, never gets the item and is out her $100.
I have used company for years because the vet insisted on a new heartworm test before he would sell me medicine even though he knew she had been on medication all her life
Pet shed never required a prescription before. Now they won't sell it without it No wonder customer satisfaction is so low. Might as well just pay the vet
I placed an order and paid via PayPal. Pet Shed claimed they did not receive the order but yet my PayPal was charged. They told me PayPal needed to cancel the charge which PayPal said they couldn't do. I have spent two days trying to reach an account manager with no luck. I called 8 times today and only reached someone twice. Both times after explaining and being put on hold, I was disconnected. Terrible Experience.
Hi Penny,
Apologies for your experience. Occasionally what can happen is that when you checkout and go to PayPal to complete the order, there is a failure between PayPal and Pet Shed and it results in the order never being sent to us (electronically).
This is the reason why there is no order number generated by our system.
We do apologize as we cannot cancel the payment as it has not been received by us. I suggest that you contact PayPal Customer Service and request for the pending payment to be canceled so your funds can be released and your order can be resubmitted.
Just a heads up. Here are the steps on how PayPal works if used as a funding option:
(1) The customer nominates PayPal on checkout page (petshed.com)
(2) The customer is redirected to PayPal's payment page (paypal.com)
(3) The customer gets the PayPal confirmation page (paypal.com)
(4) The customer gets a "click here to complete order" page (petshed.com)
(5) The customer gets a receipt or confirmation/order number. (RPETUSxxxxxx)
Chances are you have stopped at step 3 or step 4 thinking that you are done. You are not done till you finish step 5.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
Got a $5 coupon code for signing up for newsletter. Tried to order using credit card after applying the code. Credit card protection rejected the sale. Tried to use PayPal - but now the Code is invalid because it has been used already. Called Customer Service - they will not reissue a new coupon code. They lost me as a customer with this one!
Hi T,
Apologies for the inconvenience that you experienced. As for the credit card issue, this is because of our merchant provider, Worldpay is a UK based company and processes over 30 million transactions a day. Worldpay processes our transactions via a merchant account in Hong Kong before the funds are settled to us here in Australia. Sadly though we can only issue one coupon per email address.
Kind Regards,
Pet Shed Team
Very poor customer service. Obviously a foreigner with a very poor command of English will answer and she is extremely difficult to understand. Ordered meds from website and after 10 days I called to find our where my order was. Finally got tired of the run-a-round and demanded a refund, which the "manager" said would issue today... another lie. I called them again and said I was filing a complaint with the Atty. Generals office for fraud and they wanted me to wait another couple of weeks... Right! Caveat Emptor Further research revealed this is a sham company misrepresenting itself and its products. Stay away, save yourself time, money and aggrevatiion by doing business with reputable companies.
Hi Wayne,
We are sorry if you had such experience with Pet Shed.
Pet Shed is an Australian based company and ships from Singapore for optimal logistic purposes only. Shipping is via U.S. Postal Service, and our delivery time frame is 4 to 10 business days after being dispatched (excluding weekends and holidays).
But in the event that this particular order did not arrive on the Deadline which was 21 business days from the day that it was dispatched it is in our policy to process a refund or a reshipment.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
I bought generic cat dewormer for a killer deal, because they were about to expire in a few months. I gave pill to my two cats, and could tell the next day they were worm free. They did not have a big belly anymore, which may mean a cat has round worms. They did not have any side effects from the medicine.
Hi Christa,
Thank you for your wonderful review. We are glad that we are able to help you save and get rid of your cats' worms! Have a good one!
Kind Regards,
Pet Shed Team
We ordered flea medicine and it has taken over two weeks to get here. When I called, they said for me to give it another week. My animals need the medication now not three weeks from now. I would never order from them again. They can't even track the order. I called, they said for me to give it another week. My animals need the medication now not three weeks from now. I would never order from them again. They can't even track the order.
Hi Heidi,
Thank you for your inquiry. Unfortunately, since we only ship though regular post, USPS, we don't offer tracking numbers. Our delivery time frame is 4-10 business days after being dispatched excluding weekends and holidays.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
Bought an Item and didn't recieve it by a week. Called and they said it will be the another week. So 2 weeks to deliver a product? Only takes 5 days to drive from California to NY? So why does it take so long? Ridiculous... Don't be in a rush
Hi Julie,
Thank you for your review.
Pet Shed is an Australian based company and ships from Singapore for optimal logistic purposes only. Shipping is via U.S. Postal Service, and our delivery time frame is 4 to 10 business days after being dispatched (excluding weekends and holidays).
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
The product pictures on the web site are not the actual products you receive. I ordered a heartworm medication that was from overseas. It looked poor and not great quality and I was uncomfortable giving it to my dog. Also, for order tracking - they have none! They have no idea when your order was mailed or when it will arrive at your house. It comes from overseas, so it took very long for my order to arrive. Customer service is horrible. They never call or email you, even though my order was over my expected delivery date. I had to call many times to see where my order was and getting a refund was a major hassle. Disappointed I took a chance ordering from this company. I would highly recommend NOT to order from them.
Hi Marc,
All the products we sell on our site are genuine and we stand by our products. We understand that most are not comfortable with the meds that we are selling as the packaging was different from the brand that you can get in the United States of America. We are an Australian based company that ships only legitimate products all coming from Sydney Australia and the UK sourced products to give you the best prices for the same quality products.
The products we sell are exactly the same as those sold in the U.S. In terms of ingredients and concentrations, however, the packaging on some products is slightly different as it is made for the Australian market. Basically, all this means that weights are given in kilograms instead of pounds (we use the metric system).
This does not mean that the products are not authentic. They contain exactly the same ingredients and come out of the same FDA/EPA approved factories as the pet medications you would purchase from your vet. They are genuine products with the longest expiry dates possible. We hope this information helps.
About the image on site being different from the packages sent, all product images in our store are now similar to the packaging you would receive. Again we would like to reiterate that the packaging may seem different because these are designed for different geographical markets.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
We've ordered from here for a couple years and no problems except it takes 2wks to get medication. Until 2019. We ordered Revolution for 5 cats & a small dog like we always do in April. Dosed our animals. Ordered a year supply in May because we noticed the fleas were getting really bad. We've never had fleas because we've always used Revolution. It seems like April meds didn't work because they all have fleas. We dosed them May 19,2019. I had to dose them after 14 days because fleas are terrible! We even sprayed our JackChi with Hartz lea spray & killed a bunch of fleas, then gave her a bath (we bate her every week) then dosed her again. That crap that's packaged in USA packaging for Australia is BOGUS! Counterfeit! I'm calling Zoetis, the company on the package that supposedly makes it to see if it's Real
Hi Anthony,
Since we are an Australian based company the packages that we have for Revolution is slightly different but have the same ingredient and efficacy. Zoetis is a subsidiary of Pfizer thus, basically the same company.
They are otherwise the same as the products you could purchase locally. They are even made in the same factories to precisely the same specifications and then packaged for different geographic markets. There may be some minor packaging differences such as weights listed in kgs rather than lbs where the target market has the metric system.
Regards,
Pet Shed Team
I ordered heartworm meds from this web site because AARP recommended them as being less expensive in their newsletter. I didn't check to see where this business was located and I should have. The heartworm med was shipped from Singapore. Because of China's bad reputation in the past with food items, I sure wouldn't want to give a med from China to my pets.
Hi Martha,
Pet Shed is an Australian based company and ships from Singapore for optimal logistic purposes only. Shipping is via U.S. Postal Service, and our delivery time frame is 4 to 10 business days after being dispatched (excluding weekends and holidays).
We ship all products listed on our website from a jurisdiction that does not require a prescription such as Australia. Our products still are shipped from manufacturers from the UK and Australia to our warehouse in Singapore and only our generic medications are from Vetbiochem, a reputable company in India
Our branded medications are otherwise the same as the products you could purchase locally. They are even made in the same factories to precisely the same specifications and then packaged for different geographic markets. There may be some minor packaging differences such as weights listed in kgs rather than lbs where the target market has the metric system.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
Been waiting 2 months and my tracking shows ZERO Movement still. I contacted Pet Shed and they refuse to do a reship although tracking shows lost somewhere in China for 2 months now. Should have known to never buy from a China based company as 99% of time it is a ripoff.
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Hi Al,
Thank you so much for your wonderful review. We are glad that you are happy with our service. Looking forward to serving you again soon!
Kind Regards,
Pet Shed Team