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Very poor customer service. Obviously a foreigner with a very poor command of English will answer and she is extremely difficult to understand. Ordered meds from website and after 10 days I called to find our where my order was. Finally got tired of the run-a-round and demanded a refund, which the "manager" said would issue today... another lie. I called them again and said I was filing a complaint with the Atty. Generals office for fraud and they wanted me to wait another couple of weeks... Right! Caveat Emptor Further research revealed this is a sham company misrepresenting itself and its products. Stay away, save yourself time, money and aggrevatiion by doing business with reputable companies.
Wayne C.'s review of Pet Shed earned 4 Very Helpful votes
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Hi Wayne,
We are sorry if you had such experience with Pet Shed.
Pet Shed is an Australian based company and ships from Singapore for optimal logistic purposes only. Shipping is via U.S. Postal Service, and our delivery time frame is 4 to 10 business days after being dispatched (excluding weekends and holidays).
But in the event that this particular order did not arrive on the Deadline which was 21 business days from the day that it was dispatched it is in our policy to process a refund or a reshipment.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team