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I placed an order and paid via PayPal. Pet Shed claimed they did not receive the order but yet my PayPal was charged. They told me PayPal needed to cancel the charge which PayPal said they couldn't do. I have spent two days trying to reach an account manager with no luck. I called 8 times today and only reached someone twice. Both times after explaining and being put on hold, I was disconnected. Terrible Experience.
Peggy B.'s review of Pet Shed earned 6 Very Helpful votes
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Hi Penny,
Apologies for your experience. Occasionally what can happen is that when you checkout and go to PayPal to complete the order, there is a failure between PayPal and Pet Shed and it results in the order never being sent to us (electronically).
This is the reason why there is no order number generated by our system.
We do apologize as we cannot cancel the payment as it has not been received by us. I suggest that you contact PayPal Customer Service and request for the pending payment to be canceled so your funds can be released and your order can be resubmitted.
Just a heads up. Here are the steps on how PayPal works if used as a funding option:
(1) The customer nominates PayPal on checkout page (petshed.com)
(2) The customer is redirected to PayPal's payment page (paypal.com)
(3) The customer gets the PayPal confirmation page (paypal.com)
(4) The customer gets a "click here to complete order" page (petshed.com)
(5) The customer gets a receipt or confirmation/order number. (RPETUSxxxxxx)
Chances are you have stopped at step 3 or step 4 thinking that you are done. You are not done till you finish step 5.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team