Daniel E.

UPDATE:
I believe in being fair and updating reviews once there is a final outcome. I did eventually receive the items that were ordered, but it took over 3 months to come in and was well past all estimated deadlines that I was given via customer service and the website. The items were so late I had to go out and purchase medicine elsewhere despite ordering months ahead of time. I used to recommend this website, and they are not a scam (thankfully) but I would not order from them again until they change their current shipping services.

Original Review:
All the positive reviews here are from previous experiences and are no longer applicable. I'm not sure what happened to this company but they changed their shipping port from the UK to Singapore, and since then everything has been a disaster. Instead of doing the right thing in response, this company has shut down their customer service website, turned off their support phone number (even though the website tells you to call them) and emails go unanswered or are replied to with a generic "shipping is taking longer it's all COVID's fault" response. They are not issuing refunds for products that are 90+ days late, but offer instead a gift card to be used. It's all a big joke, and the joke is on us. Someone said we just need to chill, I can't wait until she orders $100+ dollars next time, never gets the item and is out her $100.