business logo of Petallush

Petallush

petallush.com
casual, lounge womenAge 26-45
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About the Business

Shop Trendy Women's Fashion at petallush. Discover the latest dresses, tops, bottoms, swimwears. Enjoy the cheap discounted prices, we ship worldwide.


petallush.com
Hong Kong
Petallush is part of Leadbon International Co., Limited
Founded in 2019
Clothing item from PetallushFashion apparel by PetallushMerchandise from Petallush clothing linePetallush fashion product

Business Highlights

General

Parent Company: Leadbon International Co., Limited
Year Founded: 2019
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: messenger, email
Support Email: service@petallush.com

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay

How would you rate Petallush?
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Reviews Summary

Petallush has a rating of 3.3 stars from 417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Petallush most frequently mention good quality, larger size and timely manner. Petallush ranks 67th among Women's Clothing sites.

service
184
value
68
shipping
70
returns
73
quality
369
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Instant Feedback

6,421 reviews
California
1 review
0 helpful votes
Follow KC S.
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I ordered 6 items because of the free returns. All of the items were see-through and the material made Forever 21 look expensive. They fit horrible. None fit in the chest area. When I went to return, the company made it very difficult and would not provide the free return promised.

I have a very hard time believing any of the positive reviews are real!

Date of experience: June 20, 2022
GB
1 review
2 helpful votes
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I bought the "white floral shirt puff sleeve square neck mini" from Petallush and was really disappointed by the quality and fit. It wasn't like the one shown by the model on their website, the elastic was too tight in strange places and meant it didn't fit at all.

I contacted the company to request a refund and their reply berated me about pulling up the collar, I have tried several times to wear the dress as the model is demonstrating and clearly this dress is faulty! The company made no reference to my request for a refund and was very dismissive, some of the worst customer service I have ever received, I would urge everyone not to use this company, terrible quality items, terrible customer service and so rude in their replies.

Certainly won't be shopping with them again!

Date of experience: May 31, 2022
Massachusetts
1 review
0 helpful votes
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Buyer Beware
August 20, 2023

Inexpensive, not equivalent to US sizes, cannot return for full price. Buyer responsible for shipping costs on returns but they try to make a deal and have you keep merchandise and give you 1/3 of the cost refunded. The dresses may work for petite teens but not for mature women. I am a size large and I ordered 2XL but they did not fit. Shoulders, bust way too small. Buyer beware. I think they are predatory and not ethical.

Date of experience: July 21, 2023
Michigan
1 review
2 helpful votes
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I bought a dress for my wedding shower event. I went to try it on and the zipper is completely broken and will not zip down. I worked and worked to get it to go down and it is faulty. I physically cannot wear it. I contacted the company and they stated they are unable to offer me a free return. I explained that I paid $40 for the dress plus $10 shipping. It will cost me another $10 to send it back because of their error, and It was not that I did not like it. It's that I can not wear it because it is broken. They again stated they would not give me a free return, but they will give me $10 ($10 on a $40 broken dress). Very disappointed with the integrity of this store. I have never wrote a review on any store before, but I am a huge review reader before I purchase online. I hope this review helps someone!

Date of experience: July 24, 2021
Maine
1 review
1 helpful vote
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Gave me hives
August 29, 2021

Despite looking adorable I broke out in hives over the majority of my body after wearing my new six dresses. When I contacted petallush to return the items since I am allergic to whatever chemicals they are adding to their 100% cotton I was told to send naked pics to prove it. I did and then after over a week of emails was told petal lush would not accept my return as I washed the dresses prior to wearing. They also claimed I was lying about the allergic reaction. They should have to disclose the chemicals they use prior to sale.

Date of experience: July 30, 2021
Colorado
1 review
2 helpful votes
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I received a dress that doesn't look anything like the picture. The quality was also poor. I followed their sizing chart but the dress was still way too small. The return/replacement policy is horrible. Not only do you have to pay for the return shipping yourself, they also DEDUCT the original shipping that they paid to send it to you originally. When all was said and done, I lost $18 on a $50 dress that I couldn't use just to return it. What a rip off!

Date of experience: July 1, 2021
Ohio
2 reviews
4 helpful votes
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This company is a scam. I purchased three dresses and one of them (the only one I actually needed for an upcoming event) was cancelled from the order after the order had shipped. Even worse, BOTH products I received had defects. The zipper was broken on one of the dresses and the second dress had a large stain (maybe makeup?) on it that I'm pretty sure will not come out in the wash. But even if it does come out, I don't want a stained used product I paid over $40 for. When I tried to request a return/refund, they had the audacity to ask me to keep the items in return for $25 refund. When I said no, I wanted a full refund and I am willing to send the items back, they asked me to keep the items and offered a $75 gift card I could use for a future order. My order was $81.50 WITHOUT the shipping fee so how is that a reasonable compensation? Terrible customer service and they will do ANYTHING not to give you back your money. Do NOT buy anything from here.

Date of experience: February 13, 2023
Texas
1 review
0 helpful votes
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Haven't received order
May 9, 2023
Updated review

Hasn't been very good. No shipment received yet. Very little communication until now. And petallush hasn't confirmed I'm receiving my entire order. Just a little up in the air on my satisfaction at this point

Date of experience: April 9, 2023

I like the styles
April 29, 2023
Previous review

I like the styles. Waiting to see what the fabric quality is like, as well as the length on me.

Date of experience: March 30, 2023
California
2 reviews
2 helpful votes
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Cheap, Cheap, Cheap!
June 28, 2022
Updated review

I don't like being deceived. The dress looks nothing like what the model is wearing. If the fabric is Rayon, like the tag says, it's unlike any I've experienced. It does not drape softly, rather it feels and looks like a plastic bag hanging there. The color is not blue it's gray. It wrinkles and is not easy to iron, as the fabric is so fragile it can't tolerate steam. It was shipped in a plastic bag and jammed into my mail box because any special care would not remedy the performance of this product. Planning on returning it!

Date of experience: May 29, 2022

The coupon code did not work
May 16, 2022
Previous review

The coupon code did not work

Date of experience: May 16, 2022
Florida
1 review
0 helpful votes
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Lovely clothes
January 27, 2022
Updated review

Very nice selection of pretty but modest women's dresses. I ordered them sent priority and received my order in a very timely manner. The clothing is just as pictured on the web site. One of the dresses is too small in the bust but the others are fine (XL).

Date of experience: January 27, 2022

Very nice selection of pretty but modest women's dresses
January 20, 2022
Previous review

Very nice selection of pretty but modest women's dresses

Date of experience: January 20, 2022
Iowa
1 review
1 helpful vote
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I ordered 3 dresses. They look so extremely cheap and not like the photos online. I requested to ship it back and get a refund. They told me they could give me less than half of my money back and keep the items. I do not want these items. I insisted on returning them all and they said instead I can keep the items and I'll get a gift card to use for other items on the website. I really do not want the items, but I'm afraid if I try return, they will receive the items and keep my money. The return process is painful and the items are extremely cheap. I would never order from here again.

Date of experience: March 15, 2023
Utah
1 review
0 helpful votes
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I was happy with the dress, but shipping time is not good.
May 28, 2023
Updated review

I ordered the dress for a wedding I was attending. It took close to 5 weeks to get the dress, and shipping information was not correct. I'm not happy with your return policy either. I feel you need to realize that you are competing with other companies that ship much quicker and have a much better return policy. I probably will not be a return customer.

Date of experience: April 28, 2023

So far no problems
April 6, 2023
Previous review

So far no problems

Date of experience: April 6, 2023
Utah
1 review
0 helpful votes
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Happy!
March 21, 2023

I ordered 3 dresses the first time. One for correctly so I emailed about sending two back for a refund. They asked if I would take half the cash amount and keep the clothes that didn't fit. I declined so they offered a full credit and keep the clothes. I gave the two dresses to my friend and chose three different items. I love the new items. Ultimately, I'm happy!

Date of experience: March 21, 2023
Virginia
1 review
0 helpful votes
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Confusing Payment
March 22, 2023

The site is nice. It took me two times of entering my card information into Paypal and it rejecting it to realize that I had to click a separate button to pay with credit card. Maybe make that more clear, or allow the credit card option under Paypal to work.

Date of experience: February 20, 2023
Washington
1 review
0 helpful votes
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Very slow delivery
August 15, 2024
Updated review

Have no idea how the tops are, haven't received one and the other wasn't available anymore.

Date of experience: August 5, 2024

Love the looks hope they are great when I get them!
February 5, 2023
Previous review

Love the looks hope they are great when I get them!

Date of experience: February 5, 2023
California
1 review
1 helpful vote
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Beware purchasing from Petallush
October 25, 2022

This company is the worst I've ever dealt with. I didn't know it could be so bad and will be careful ordering anything from an internet company again. Their website offers free shipping with purchases over a certain amount and claims to accept returns for a full refund before 30 days. I contacted to return within 2 days of receiving my order as nothing fit and the material was not as expected. This resulted in a multiple email argument where they claimed "the best they could do" was offer $30 back and I could keep the clothes, fine $50…okay $70 and that's best and final. Only when I threatened contacting BBB and taking legal action did they finally agree to a full return. I had to pay for the return ($25) and when they ultimately refunded my payment, they had subtracted $15 for the original shipping fee even though it was "free shipping" and I never paid for shipping. Beware buying from this company. They're the sleeziest, scamiest company I have ever purchased from online.

Date of experience: September 25, 2022
Virginia
1 review
0 helpful votes
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T smaller than listed,
September 25, 2023

Size chart is not accurate. I measured myself and it feel in the Small category however it was too small. The return procedure seemed a little complicated if one is not computer savvy. However merchandize is nice and enjoyed looking at the different styles

Date of experience: August 26, 2023
Utah
1 review
3 helpful votes
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Total Scam!
November 10, 2022

This is a Chinese company selling pour quality items. I got my items a month after ordering, I ordered 6 dresses and one was okay, not great quality and the others were awful. Thin material and not as pictured. I tried to return the items and even though their website says you can return after 30 days of recieving the items they wanted to give me $22 and have me keep the dresses. I paid over $234 and they only would give me $22 back. Never ordering from this company again!

Date of experience: October 11, 2022
Maryland
2 reviews
1 helpful vote
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Bad experienced
October 8, 2022

I threw away 65 dollars, poor quality, the dress did not fit me.
The return policies are a disaster. They want to give you 25% of the original value and keep the dress.
I had never been through this.
The store does not give you information to return the product

Date of experience: September 8, 2022
California
1 review
1 helpful vote
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Loved the styles as they are unique and great value for money too. I was worried they would not fit and the return process would be a nightmare but luckily only 1 of the items was not a great fit on me and I will probably just give that to a friend

Date of experience: September 30, 2021