business logo of Petallush

Petallush

petallush.com
casual, lounge womenAge 26-45
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About the Business

Shop Trendy Women's Fashion at petallush. Discover the latest dresses, tops, bottoms, swimwears. Enjoy the cheap discounted prices, we ship worldwide.


petallush.com
Hong Kong
Petallush is part of Leadbon International Co., Limited
Founded in 2019
Clothing item from PetallushFashion apparel by PetallushMerchandise from Petallush clothing linePetallush fashion product

Business Highlights

General

Parent Company: Leadbon International Co., Limited
Year Founded: 2019
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: messenger, email
Support Email: service@petallush.com

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay

How would you rate Petallush?
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Reviews Summary

Petallush has a rating of 3.3 stars from 417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Petallush most frequently mention good quality, larger size and timely manner. Petallush ranks 67th among Women's Clothing sites.

service
184
value
68
shipping
70
returns
73
quality
369
This company does not typically respond to reviews

Instant Feedback

6,421 reviews
Wisconsin
1 review
0 helpful votes
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Darling.
November 21, 2024

I look forward to the clothes.
Super darling, can't wait to wear.

Date of experience: November 11, 2024
Australia
1 review
0 helpful votes
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Advertised Products Look Amazing
October 12, 2024

Brought dress online then waited, waited and waited. After over a week (just about 2) of paying I was then advised that the size I ordered was now unavailable. But I did receive a refund promptly.

Date of experience: October 2, 2024
Canada
1 review
0 helpful votes
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Still waiting
May 9, 2023

I ordered from this website two weeks ago and paid for premium shipping which promised that it would arrive within 3-5 business days.
Tuesday will be 10 business days and I'm still waiting.
In the meantime, I contacted the company to see what the delay was and explain my frustration. They were not apologetic at all that I paid extra to have my items arrive sooner, nor did they offer to absorb that extra cost for me.
Instead, they told me that one of my items was no longer available, and asked me if I wanted something different, or just a refund.
There has been a lack of communication and transparency with this company that I am just not used to with online orders.
I can't say that I'm at all impressed.
Here's hoping that the clothing is nice when it arrives, because I probably won't ever be able to return it at this rate.

Date of experience: May 9, 2023
Utah
1 review
0 helpful votes
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Cheep crap
March 23, 2024

Why don't you have paypal? I won't be shopping here again without it.

Got the dresses and they were very see through. Having my bra show through was not the look I was going for for Easter sunday. Also, they were too tight. I usually have no problem with size small.

Date of experience: March 13, 2024
Washington
1 review
1 helpful vote
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Wrong Color
February 11, 2025

I like the style of the dress and the fit is correct, but the color is not at all what was pictured. I wanted a true, bright red, and instead it is a rusty red orange. I would not have purchased this dress if I had the color had been represented correctly.

Date of experience: February 16, 2025
Wisconsin
1 review
0 helpful votes
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It arrived later than anticipated.
December 25, 2024

1st of all, it was delivered to my neighbors house. I happened to see it on their porch. We received a text that it was delivered and we couldn't find it.
Not sure if I will keep it. The material is very thin. Not what I expected.

Date of experience: December 24, 2024
Pennsylvania
1 review
0 helpful votes
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Somewhat disappointed as I only received half the order.
December 29, 2024
Updated review

I received one of the order items but I'm not sure where the other items is or even if it's coming

Date of experience: December 19, 2024

It was easy, I just hope I got the right size
December 19, 2024
Previous review

It was easy, I just hope I got the right size.

Date of experience: December 9, 2024
Connecticut
1 review
3 helpful votes
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Deceptive, Deceptive, Deceptive
August 24, 2024

I am normally an XL but I bought a 2XL dress so it would be roomier. Well the waist was way too tight. When I emailed about returning, I get this bull—- back and forth over the course of 4 emails and a weeks time about how they want to "negotiate" the refund with me. First offering $18 and no return (ha) I paid $61, then a little more and a little more each time, me telling them every time I wanted a full refund! Finally they offer me $38 or I could return it, I would pay shipping of course, but my dress would be up for "full inspection" by their dress cops who could find who knows what wrong with the NWT DRESS. So unfortunately I settled for the money, and a learned lesson. Always check reviews! I knew that but got in a hurry! Shame on me and shame on you if you buy from this company!

Date of experience: August 14, 2024
PetalLush S. Petallush Rep
8 months ago

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
All the clothes on our website come with detailed sizing information, so you can carefully check before making a purchase.
As a seller, I understand your position regarding our return policy. Refunding your money in full is always the ideal choice. To avoid waste of clothing, we may present some offers before you actually return the item, allowing you to keep the clothes while refunding a portion of the amount. However, if you still insist on returning the item, we can send you a return label, and you can decline any offers we propose. I will definitely share your feedback with our product team. We are always looking for ways to improve, and I will do my best to advocate for our buyers.
If you have any questions about your order, please contact us via email at service@petallush.com. Have a great day!

New Hampshire
1 review
1 helpful vote
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Got a 10% off code checked out then I dident say order received had to do it all over again and then I was unable to use my 10% off code fine take my 10 bucks smh then Haven't received anything ordered almost a month ago I have a wedding in 4 days my order was allegedly lost but then the new one they sent out had a older than when it was "lost" and now I still have no update

Date of experience: August 3, 2024
PetalLush S. Petallush Rep
8 months ago

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
Our shipping takes some time, and we can see that your package already arrived on August 25th. Regarding the discount code, if your payment failed and you missed the chance to use it, you can contact our customer service to request a reset.
If you have any questions about your order, please contact us via email at service@petallush.com.
Have a great day!

Utah
1 review
1 helpful vote
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BEWARE, horrible return policy! I ordered multiple dresses because I was buying for multiple girls. Petallush wanted me to forgo the ability to return any of the dresses unless I ordered LESS. I was blown away I was being penalized for ordering MORE. They would not ship my order unless I agreed for it to be a "final sale". I had to cancel my order. What a joke!

Date of experience: July 9, 2024
PetalLush S. Petallush Rep
10 months ago

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
Our return policy allows regular buyers to return items. However, for customers who purchase in large quantities, we consider the significant cost of shipping both ways, which can waste resources. Therefore, we kindly remind customers to confirm their decision before purchasing such quantities. We inform them in advance that returns are not allowed in these cases, providing customers the opportunity to make an informed choice.
Thank you for your understanding.

Canada
1 review
0 helpful votes
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Cheap china clothing
August 20, 2024

Looks better on the pic than real life. The material is thin and or scratchy. I have to sew them to make them work for me

Date of experience: August 10, 2024
PetalLush S. Petallush Rep
8 months ago

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
We have clothes made from different materials on our website that you can purchase according to your needs.

California
1 review
0 helpful votes
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Love my exchange
August 23, 2024

I had to return a dress and it was as Easy to order and return. They gave me a credit to order a new dress and I got that one really fast. Thank you!

Date of experience: August 13, 2024
New York
1 review
1 helpful vote
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+10 working days and I never received my product
August 31, 2024
Updated review

I believe this company may not exist. I have followed up several times only to be told to check the ship tracking system. I ordered on the 8th August, on the 13th they have only created a shipping label and on 21 August 2024, USPS still have not received the package!
HERE IS USPS TRACKING SYSTEM
2024-08-13 14:07
AVENEL, NJ *******, Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries.

I would suggest to other customers not to buy because there is no recall and no customer service.

Date of experience: August 21, 2024
PetalLush S. Petallush Rep
8 months ago

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
Our shipping time is clearly stated on the website as 1 to 2 weeks, so we ask for your patience during this period. Additionally, we have confirmed that your order arrived on August 23rd.
If you have any questions about your order, please contact us via email at service@petallush.com. Have a great day!


Easy online order system
August 17, 2024
Previous review

Easy online order system

Date of experience: August 7, 2024
Utah
2 reviews
1 helpful vote
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Was easy to order but don't have the product.

If don't get it in a couple of days. I will cancel order.

Date of experience: August 26, 2024
PetalLush S. Petallush Rep
8 months ago

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
We shipped the product on August 2nd, but due to unforeseen circumstances with the logistics, it will take more time to update. We've already reached out multiple times. Rest assured, if there's no update after a while, we will compensate you, or if you still want the item, we can arrange for a replacement. For details, you can contact our customer service via email at service@petallush.com to request compensation.
Have a great day!


Easy to order
August 11, 2024
Previous review

Easy to order

Date of experience: August 1, 2024
Missouri
1 review
0 helpful votes
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My First Order
August 15, 2024

My first order. I would like to know where this company is located, and where purchases ship from. I like the styles of the clothing. In addition, I'm very pleased with one of my two purchases; however, thinking I had ordered size small for both purchases, this second item was sent extra small. How do I return/exchange it?

Date of experience: August 5, 2024
PetalLush S. Petallush Rep
9 months ago

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
This might have been an error on our part. Please contact our customer service via email at service@petallush.com to clarify the situation. If we did send the wrong item, we will send you the correct one.
Have a great day!

Alaska
1 review
1 helpful vote
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Not the dresses pictured!
May 25, 2024
Updated review

The dresses are not the dresses that the models on their website are wearing. They are a terribly cheap attempt to make dresses that look similar. It is a total sham. DO NOT BUY FROM THIS COMPANY! The linen like material is so thin it is practically sheer. The colors are off. I ordered six dresses and am sick to my stomach how much money I spent on these dresses that my daughters and I can't even wear because they are such terrible quality. It took a month for the dresses to arrive. I am not just being picky. These dresses are a fake. They are not the dresses you think you are ordering from the cute dresses on their website. Don't fall for this scam as I did. Don't support this company.

Date of experience: May 15, 2024
PetalLush S. Petallush Rep
11 months ago

Thanks for your comment. We apologize for the inconvenience this issue has caused you.

We are always working hard to improve our products and services. For questions about your order and purchase, please contact: service@petallush.com

We will usually get back to you within 24 hours.Have a nice day!


Great, wish you could zoom in on the pictures to see...
April 25, 2024
Previous review

Great, wish you could zoom in on the pictures to see the patterns on the material better.

Date of experience: April 15, 2024
Oklahoma
2 reviews
0 helpful votes
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Great customer service. Very accommodating. They rushed a new size to me and it arrived in a matter of a few days.

Date of experience: July 23, 2024
Virginia
1 review
0 helpful votes
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Runs small, terrible shipping
March 25, 2024
Updated review

The site never tells you it isn't an American site. The charge to my card came from Paris, France. Every piece of clothing I ordered comes from China and so the sizes run a size or two smaller than American sizes. I measured and went with the size bigger and even that is tight. I am VERY disappointed in the site. I probably won't be ordering from them again.

Date of experience: March 15, 2024

Order never received
March 4, 2024
Previous review

My experience is HORRIBLE as I have not received my order.

Date of experience: March 4, 2024
Oregon
1 review
0 helpful votes
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Have purchased clothing here before with "okay"experience. This most recent purchase took 2 weeks to ship and arrived a month after order in which I no longer needed it because the event had passed.
Only willing to refund $12 for a 42$ purchase. It does not cost $30 to ship/return. They do give you a $42 credit option to spend and keep the clothing.
Buyer beware - build in extra ship time if you're purchasing for an event (ships from overseas) and they have a crappy return policy.

Date of experience: August 26, 2023
Arizona
1 review
3 helpful votes
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The worst customer service
June 24, 2021

Okay so the dresses are decent quality but the shipping takes forever and if you have to return something you have to pay for the returns yourself. Two weeks after fed-ex successfully delivered my return I had yet to hear back about my refund so I emailed and got a response days later. They can't find it and somehow it's my fault. They only send one email reply a day in the early morning hours (like 3 am) and are now I won't get my refund. Totally horrid service and I will never buy from them again. Save yourself time and frustration and buy clothes somewhere else.

Date of experience: May 25, 2021