From the business
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Had a great experience with this seller! Arrived quickly, great communication and a great price! Would recommend and order from again.
I am not a first time customer and I would refer this site to everyone I know. Now, I'm not sure if I would. I had placed my order proceeded to check out applied my discount and was very pleased with the amount. While entering my shipping, billing, card info, etc... when order was confirmed the discount was gone. So now my order was about $25 more than I had planned on spending. I was very upset with this and now I don't know if I'll remain a customer...
I just order from them, I order Blue Crystal, the sent me this stank perfume called youth dew by esteree laurdel. Not even close, no one is never there to take your calls, and they won't answer your emails. They claim they will answer it in a day we'll it's 2 been 2 days still no answer to either email. And 2 emails. I think it's not a real company.
The Joy Perfume and Body Cream scent only lasts for minutes. The Joy Perfume my mother and I purchased for many years was long lasting and even settled into clothing. This Joy Perfume set does not. I am very disappointed.
Ordered Kouros 100ml about 2 weeks ago, did not receive any confirmation of order but they still took 90.6r€ from my account. Have been trying to contact them ever since and they keep giving me a ticket number but that is where the contact stops. Seriously think this is a Hoax company and would advise anyone to steer clear. Not an helpful company at all.
I did order something from this site 4 days ago. By the look of it, there are issues with the order. I've been trying to contact the seller with no luck, endless e-mails and phone calls but there is no one on the other side to help. I don't believe that this is a real company otherwise someone would've contacted me. Such a disappointment, now I have to get through an investigation process in order to get my money back. I would not recommend perfume.com to anyone, I am very surprised to see this positive feedback, misleading!
I placed an order for several fragrances, and immediately cancelled the order when I realized an item was omitted. I immediately rectified the order... However, perfume.com still charged me for the cancelled order, in addition to the subsequent order. Several emails to their sales-and support team went unanswered. I will not purchase from them again... disappointing follow-up customer service.
La colonia perdÃa y vino casi vacÃa, he mandado varios ticket# *******
Ticket# *******
ticket# *******
Sin respuesta en ninguno de ellos
Excellent service excellent prices excellent delivery very helpful & excellent choice of perfumers excellent site. Thank you janet
This company won't do exchanges for perfumes received as gifts - even if you have the order number and receipt. They also don't answer the phones. You have to do live chat or send an email which is frustrating.
Best Perfume I have received. I ordered the perfume and delivery was so quick and it arrived early. Reasonable prices with excellent quality. All perfumes are branded. Recommended.
Have used this service 3-5 times. Great prices and quick delivery to Canada. Woul recommend to anyone!
Despite cancelling Order #******* placed on Sep 27 2020 and receiving acknowledgement it had been Cancelled Im still awaiting return of my funds paid How PERFUME.COM can debit after order was cancelled and worst still item was out of stock is beyond me
Very disappointed!
They are very rude they do not reply my emails I did not hear anything from the shipping company I did not receive my order they service is very bad
I highly recommend this site! I got my order in not even a week after purchase! Great prices as well! I'm sooo happy I found this site I'm going to shop here EVERY chance I get
I don't know where to begin because their are so many great things to say about Perfume.com. They have got the biggest selection and variety of perfumes and colognes to choose from it's crazy, I'm pretty sure whatever you're looking for, they've got it!
They are always less expensive than anywhere else I've ever compared them to on, everything. It's amazing. And I'm a perfume collector so finding Perfume.com was a blessing with all the money I now save.
They are also insanely fast with fulfilling your order and getting it shipped out to you, it amazes me every time I purchase from them that within only hours of placing my order I get notification that my order has already been shipped! And I receive 2-3 days later.
They have the most awesome boxes that they ship your order in, very sturdy, strong and ensures your purchase from breaking.
If you go anywhere else to buy your perfume or cologne, you're just not using your noggin.
Very highly, definitely recommend Perfume.com!
They've got a lifelong customer in me.
Placed an order on August 30th. Haven't received the order. They gladly took the money. The order had not been filled yet, and it is the middle of September. E mailed the company they blamed it on Coronavirus. I can understand the delay in the postal service but not a delay in filling the order. Fragnance x or Fragnance net does not have a problem fulfilling their orders
I received Juicy Couture for a birthday gift September 2019, I loved this scent so much, first of all because of the wonderful fragrance and how it wasn't an over powering scent. It was a beautiful scent that I could wear everyday and not get tired of it. Also the compliments I received when wearing it was so kindly worded from anyone I came in contact with. I would get, "your cologne is so soft and flattering" or "May I ask you what perfume are you wearing?"
I felt like I was so completely set for the day, as the last thing I do when getting ready to start my day is to put on my perfume. It doesn't matter if I'm going to work, visiting with family and/or friends or just hanging out at my home, I know I'm complete with my perfume is with me all day long.
My perfume was processed and shipped the same day it was ordered! The perfume smells fresh and was happy to receive it! Good price! Thanks!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members