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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I have contacted by phone and no never answers I have contacted by email and still never received anything no perfume and no money back I spent over a hundred dollars so I went on Instagram to post a review and still nothing but a run around i even gave them my tracking number and still nothing Do not order from these people the least they could do is return my money
The fragrance they sent was completely different from the original version. They advertise Pink Bottle and I get Lilac color bottle. Wild Orchid! DISAPPOINTED
I ordered a perfume but never received it but paid for it? Can you help me out? I would like to know where my order is at?
I ordered 3 ounce bottle of YSL Mon Paris and received a small red tube sample sized. Very un happy because now I'm out of $142.00 and did not get what I wanted.
Listen to me. You'd better keep clear of the site Perfume.com, out of harm's way! Never, never buy goods at this store. The seller will deceive you. You will pay only for fakes. I got my Order # ******* placed on Jun 25 2020. So, there wasn't any real, original perfume. None of the five.
The perfume sample received does not smell like the real scent. Very disappointed. May discontinue subscription.
This online company is by far the worst to order anything from. I ordered from them 3 weeks ago and still have not received my order although it says it was delivered. I received other packages to my home that day but not my perfume. I emailed the company numerous times any nobody has gotten back to me also tried calling multiple times and no one answers the phone after holding for about 15 mins the phone automatically hangs up.
Warning do not order from this company. Wish I had read the reviews before I did. Ripoff. No no no no no.
I ordered my cologne may 30th and it is june 22nd. It states it was delivered june 10th which is false! I have not received anything. I have written to your email multiple times and have been on the line with your customer service number for hours just to be hung up at the end never speaking to anyone! This is unacceptable. I cant believe you guys do business like this. Make things right by calling me back and fixing the issue or refunding my money.
My experience was fantastic for first time ordering. I had a confirmation order within minutes of placing my order and a few hours later an update stating my order was package and being shipped including a tracking number. I ordered on a Friday and received Monday! Both perfumes were new and sealed just like when I've purchased in the department store. Extremely pleased and will definitely buy from here again. Thank You!
I place my order on June 13th, 2020 and the money was taken out of my account the same day. Two days late I received an email requesting needed information to continue processing my purchase :( I immediately sent the information to the suggested customer support. And everyday I receive the same automated email after 6 pm. eastern standard time asking for the same information. Also when I call after receiving the email of no one is available to take my call nor is anyone available during regular business hours. I'm so over this company before I could get started.
Theresa Delaney
I ordered almost 100. With of perfume never received it customer service said they will reship haven't seen it since I want to say don't order from company's that don't respond and I think I should get my money back and the perfume it has now been almost 2 months
Bought the present for my wife, she was really pleased... Thanks, Perfume.com for quickly receive!
I don't remember how I ended up on Perfume.com's website, but happy I did! I ordered several samples that arrived in a timely manner and very well packaged. I have not tried the samples yet, but I will defintely return to purchase in the future and have already told some friends to check out this website. You should do the same!
I placed an order you guys sent and email saying the order is on hold for card holders security and I should provide a 6 digit code I sent you guys the code via email Around 5 5imes and I'm still getting emails about card holders security tried calling yet to get a answer
Shipping was good and they smell great the only thing that bothers me is that I had to pay for the samples and they should have been free.
The internet & Perfume.com provided access to several fragrances of the 60's that are totally in-accessible here locally. The speed of the order during the
Heart of the 2020 Pandemic was very impressive!
I asked for the coupon. Received it on preliminary screen for $22.77.@ ck-out you have charged me full price!
Placed my order on 31st of May arrived in Scotland on the 5th June, what a fantastic company. The scents were really well packaged and arrived safely. I'll be buying Aftershaves and scents from Perfume.com for years to come. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members