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Perfume.comReviews 8,412

4.3

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
641
value
3,476
shipping
3,522
quality
7,752
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131,764 reviews
Ohio
1 review
0 helpful votes
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Not very impressed
August 2, 2025
Updated review

Small bottle, scent wasn't great either. The fragrance didn't stay long so you do have to touch up throughout the day

Date of experience: July 23, 2025

First time ordering
July 26, 2025
Previous review

First time ordering. Hope things go well & I enjoy what I ordered

Date of experience: July 16, 2025
Washington
1 review
0 helpful votes
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Mixed reviews
August 1, 2025

Took a very long time for it to ship and actually get to my house. Got a confirmation email for my shipment before it got to me by almost 48 hours asking if I received my shipment. Two of the two of the three perfumes didn't smell right and I wouldn't repurchase

Date of experience: July 22, 2025
Indiana
1 review
0 helpful votes
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Alive by Boss
August 1, 2025
Updated review

It smells great snd everyone says I smell good i wear the lighter one fir yoga classes that I teach. And the other for evening or dressing up in the evening

Date of experience: July 22, 2025

Quickand productive
July 23, 2025
Previous review

Quickand productive

Date of experience: July 13, 2025
Florida
1 review
0 helpful votes
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Love perfume.com
July 28, 2025

Always easy ordering, easy check out, and fast shipping! I will continue to order from them!

Date of experience: July 18, 2025
Arizona
1 review
0 helpful votes
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Thought was late... bad weather in Texas
July 26, 2025

Happy when I got it, although was worried bout lateness... due to mother nature!

Date of experience: July 16, 2025
New Jersey
1 review
0 helpful votes
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Hugo boss
July 24, 2025

Extremely satisfying with this app and bought all my colognes here well 75% of my cologne comes from this website

Date of experience: July 14, 2025
South Carolina
1 review
0 helpful votes
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Cabotine perfume
July 23, 2025

What a lovely perfume. I think it's going to be my new favorite. Smells so good

Date of experience: July 13, 2025
Texas
1 review
0 helpful votes
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Easy to order...
July 21, 2025

... and products are received fairly quickly. But if you pick a bad perfume, you can't send it back.

Date of experience: July 11, 2025
New York
1 review
0 helpful votes
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Buena
July 21, 2025

Que si lleva mi pedido siempre voy a comprar en estas página.

Date of experience: July 11, 2025
Arizona
1 review
0 helpful votes
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Free shipping is a lie!
July 20, 2025

The sale was advertised with free shipping. This sounded like a great price. So I clicked on buy it now, clicked on PayPal and hit submit. Then charged me for shipping. Not a great deal when you add in costs on top of a supposed good deal. Lying to customers is not a great way to retain your customers just saying.

Date of experience: July 10, 2025
New York
1 review
0 helpful votes
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Another great experience
July 16, 2025

I love shopping here! Great deals, constant updates on the delivery status of your purchase and quality products! There's nothing not to like here, they're my go to when it comes to fragrances!

Date of experience: July 7, 2025
Missouri
1 review
0 helpful votes
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Disappointed.
July 11, 2025

Shipping was fast. The perfume seems very weak. It doesn't last.

Date of experience: July 1, 2025
New York
1 review
1 helpful vote
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i.purchased the Bleecker St. Bond #9 and paid over $200 for it. It arrived quick however it is not authentic, its fake. It doesnt even last 15min. How fake is that and to charge you over $200 is a slap in the face. Im so angry.

Date of experience: June 10, 2025
Missouri
1 review
0 helpful votes
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I was not happy at all that the USPS dunced me and did not leave my package at the door when I was home. They sent it to a USPS access point on Lindbergh which made an unnecessary inconvenience for me to pick it up instead of just leaving the package on my doorstep. I love your product; however, I just will think twice before ordering online again because of the stupid delivery service available through the USPS. Thank you. Mary Krankeola *******050). *******@hotmail.com

Date of experience: June 27, 2025
Missouri
1 review
0 helpful votes
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I ordered it in the 3rd. It was supposed to be delivered on the 9th. Here it is the 27th it's lost in transit and when I spoke to customer service she says. I'm sorry we will reship you a new bottle but couldn't rush deliver instead of normal freight. Or even give me last months I never received and this month for free since the first never showed. But can't offer a full refund and send out the list bottle or give me last month and this month at same time. No she just says she has to wait on managers response and then she will email me. Worst customer service I ever dealt with. If I was them I'd give refund. Still ship out last months misplaced item and this months next fragrance both ups or FedEx overnight to keep my customers. I guess they like losing customers to different places. It's a shame.

Date of experience: June 27, 2025
Michigan
1 review
0 helpful votes
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It's a good site n fast delivery. Just didn't like the perfume

Date of experience: June 19, 2025
New York
1 review
0 helpful votes
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June 12, 2025

Received my order with no problems! Would definitely order again

Date of experience: June 2, 2025
Washington
1 review
0 helpful votes
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June 10, 2025

It took a little longer to arrive than anticipated. Great scent 👌

Date of experience: May 31, 2025
Puerto Rico
1 review
0 helpful votes
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June 8, 2025
Updated review

Fragancia suave y con bue fijador. Para la mujer que quiere atraer con su fragancia

Date of experience: May 29, 2025

Quickly and satisfactory
May 31, 2025
Previous review

Quickly and satisfactory

Date of experience: May 21, 2025
Singapore
1 review
0 helpful votes
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Very bad perfume so little price not worth price so little perfume I don't accept it this not the Best perfume

Date of experience: May 29, 2025