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Perfume.comReviews 8,756

4.6

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perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
680
value
3,481
shipping
3,527
quality
8,094
This company responds to reviews on average within 40 days

Instant Feedback

132,712 reviews

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California
1 review
0 helpful votes
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Burberry Brit
September 12, 2025

Fue muy grata la aroma del perfume espero el siguiente paso aseguir un poco desesperada la espera al rresebirlo por la temperature del clima

Date of experience: September 2, 2025
Texas
1 review
0 helpful votes
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Quick delivery
September 12, 2025

Thank you for prompt delivery. Smells lovely. Being forced to do a survey isn't cool.

Date of experience: September 2, 2025
Georgia
1 review
0 helpful votes
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Great prices and Fast shipping
September 11, 2025

The perfume I purchased was such a great price. The last time I purchased this perfume I payed $60 from a business in the mall. I got this perfume for half price through perfume.com..The shipping was fast and the packaging was excellent. I will continue to purchase from perfume.com.

Date of experience: September 1, 2025
California
1 review
0 helpful votes
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Knowing perfume/cologne
September 11, 2025
Updated review

I received my product in a timely manner at a very reasonable price

Date of experience: September 1, 2025
Fragrance T. Perfume.com Rep
1 month ago

Hi Deborah,

We are so happy your order arrived quickly and at a great price!

Thank you for your kind words 😊✨


Easy ordering and 20$ discount
September 1, 2025
Previous review

Easy ordering and 20$ discount

Date of experience: August 22, 2025
California
1 review
0 helpful votes
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Good
September 11, 2025

Good i would describe as good as possible
It was good shipping and good.

Date of experience: September 1, 2025
Fragrance T. Perfume.com Rep
1 month ago

Hi Saul,

We are glad you had a good experience and that your order arrived smoothly!

Thank you for your feedback 😊✨

Illinois
1 review
0 helpful votes
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Disappointed
September 10, 2025

Ordered my favorite perfume that's very hard to find and it smelled nothing like it. Totally disappointed

Date of experience: August 22, 2025
Fragrance T. Perfume.com Rep
3 months ago

Hi Christine!

We’re sorry the scent wasn’t what you expected. A fragrance is very personal, and the way it smells can also vary with skin chemistry.
Feel free to message us in case you need assistance —we’re happy to help 😊

Iowa
1 review
0 helpful votes
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Satisfied with the product
September 10, 2025

The perfume arrived within a week. It was what I expected. Will order again.

Date of experience: August 31, 2025
Fragrance T. Perfume.com Rep
1 month ago

Hi Lisa,

We are so happy your perfume arrived quickly and met your expectations!

Thank you for your support, and we look forward to your next order 😊✨

Florida
1 review
0 helpful votes
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It was good
September 10, 2025

I didn't know it was only one perfume I thought was couple perfumes

Date of experience: August 31, 2025
Fragrance T. Perfume.com Rep
1 month ago

Hi Geniffer,

Thank you for your feedback!

We are glad you liked the perfume and sorry for any confusion about the quantity.

We hope you enjoy it and find more scents you love in the future 😊✨

Georgia
1 review
0 helpful votes
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Smells good
September 8, 2025

It is some good smell good and it is my boyfriends favorite!

Date of experience: August 29, 2025
Fragrance T. Perfume.com Rep
1 month ago

Hi Jasmine,

We are so happy you and your boyfriend love the fragrance!

Thank you for sharing your experience 😊✨

Colorado
1 review
1 helpful vote
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Loved it
September 7, 2025

Easy to order and only took a few days to arrive. Was very happy with my experience

Date of experience: August 28, 2025
Fragrance T. Perfume.com Rep
1 month ago

Hi Dominique,

We are so happy your order arrived quickly and that you had a great experience!

Thank you for your kind words 😊✨

California
1 review
1 helpful vote
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Elilish #1
September 6, 2025

I love the smell of the perfume. Light and not overwhelming. This is my second bottle

Date of experience: August 27, 2025
Fragrance T. Perfume.com Rep
1 month ago

Hi Melodie,

We are so happy you love Elilish #1 and that it’s your second bottle!

Thank you for your continued support 😊✨

Colorado
1 review
1 helpful vote
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Su olor me encanto
September 5, 2025

Todos los días lo uso para mi trabajo y salidas a convivir con la familia y lugares de diversión

Date of experience: August 26, 2025
Fragrance T. Perfume.com Rep
1 month ago

¡Hola Jose!

Nos alegra mucho saber que te encanta tu perfume y que lo disfrutas todos los días en el trabajo y tus salidas familiares 😊✨

California
1 review
0 helpful votes
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Order Not Received
September 5, 2025

Shipping label created but package never taken to the facility to ship! It's been over a week!

Date of experience: August 26, 2025
Fragrance T. Perfume.com Rep
3 months ago

Hello Scott,

We are sorry about the delay with the delivery of this package. I see that it ended up delivered on August 28th!
We thank you for your patience.

Have a great day!

Kentucky
1 review
0 helpful votes
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Cologne
September 5, 2025

The one cologne by Clinique smells very old... it's no good... disappointed

Date of experience: August 26, 2025
Fragrance T. Perfume.com Rep
1 month ago

Hi Marlene,

Thank you for your honest feedback!

We are sorry the Clinique cologne did not meet your expectations, and we hope your next fragrance is a perfect match for you 😊✨

Alabama
1 review
0 helpful votes
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Samples
September 5, 2025
Updated review

The colognes are nice but wish they were bigger sizes so you could let your friends try some and not run out

Date of experience: August 26, 2025
Fragrance T. Perfume.com Rep
1 month ago

Hi John,

We are glad you enjoyed the cologne traveler bottles!

We appreciate your feedback about size and will keep it in mind for the future 😊✨


It should of came with 2-3 different colognes to try...
August 27, 2025
Previous review

It should of came with 2-3 different colognes to try instead of just one

Date of experience: August 17, 2025
Ohio
1 review
0 helpful votes
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Wonderful
September 5, 2025

Smells really good.As soon as l wore it outside l got a compliment.

Date of experience: August 26, 2025
Fragrance T. Perfume.com Rep
1 month ago

Hi Gloria,

We are so happy you love your fragrance and that you received a compliment right away!

Thank you for your kind words about our team 😊✨

Texas
1 review
0 helpful votes
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I have not received my order yet
September 5, 2025

I haven't received my order yet and I have been charged. It shows that the order hasn't moved in 3 days.

Date of experience: August 26, 2025
Fragrance T. Perfume.com Rep
3 months ago

Hello Sandy,

We are sorry about the delay with the delivery of this package. I see that it ended up delivered on August 28th!
We thank you for your patience.

Have a great day!

Pennsylvania
1 review
0 helpful votes
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Poor Business
September 4, 2025

Do not do business here. I purchased 3 colognes and was charged but only received 2. Because I do not have the box they will not refund my money.

Date of experience: August 25, 2025
Fragrance T. Perfume.com Rep
3 months ago

Hello Mary Ann,

I am sorry for the experience you had with us.

Unfortunately I was unable to find the order to see what happened. If you need further assistance, please let us know!

Florida
1 review
0 helpful votes
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Awesome
September 3, 2025

It's my favorite Cologne. I'm glad this company exists. I will continue to buy from you. Thank You very much!

Date of experience: August 24, 2025
Fragrance T. Perfume.com Rep
1 month ago

Hi Felix,

We are so happy to hear it’s your favorite cologne!

Thank you for your loyalty and kind words, we truly appreciate your support 😊✨

Oregon
1 review
0 helpful votes
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Love the smell would like to try other kinds of scents brands

Date of experience: August 23, 2025
Fragrance T. Perfume.com Rep
1 month ago

Hi Lonzo,

We are so happy you love your fragrance!

We have many other scents and brands for you to explore, and we are glad our customer service could assist you 😊✨