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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Some fragrances received smelled of very strong alcohol base and another smelled old. Not what I was used to or expecting.
Oh my experience was awesome the product came in a few days what a great company and the packaging was very Secure.
The perfume is great! The ordering experience was simple and the delivery
Came quickly.
It is exactly the perfume that I had many years ago but in a different bottle but still smell the same way.
...
Though I received my order in a timely fashion I was not impressed with the product at all. The outside labeling on the box looks like it was printed directly from a internet picture. Because the gift is for Christmas my fiancé has not yet opened it but I'm hesitant to even give it to her because the labeling looks so bootleg. IDK if it's even the real fragrance and I'm not happy at all...
Usually go out to buy this item, but didn't have to put up with all the other smells at Ultra!
Usually go out to buy this item, but didn't have to put up with all the other smells at Ultra!
I have not received all of my order still missing 1 oz. Musk.
Shopping was fast and easy. I wanted a few gifts, and the site had just what I wanted.
Honestly I don't even know what product you talking about because I order so much stuff during this time so if you can elaborate on what did I order so I can respond properly thank you
Thank you! Delivery Was fast and i love the perfume!
Order my perfume from another source and was pleased in price and speed of delivery
Love that I'm able to get what I want and have it delivered to my door
It was so easy to shop and there will be quick delivery!
It was so easy to shop and there will be quick delivery!
Low price. Good. Now let's see if it arrives in a timely manner.
Low price. Good. Now let's see if it arrives in a timely manner.
Used you guys in the past were prompt and getting my order out and it was in great condition this time i ordered again a gift some cologne for my husband and paid extra for wrapping and a message well i got it in time however it looked like it was sat on and no message or gift wrapped what's up with that i hope when order the perfume when it is in stock it doesn't come like that just if you charge to wrap and put a message make sure it gets done because we order a lot from you guys and that was a disappointing. But prices are better then the department stores.
This site is my go- to for purchasing perfumes because they always get it right. I haven't had any issues with the perfumes I order and The shipping is incredibly fast. I get my order in 2 days or less! Love this site!
I purchased the cologne for my son for Christmas.
I was surprised that he asked for it because wore this cologne years ago.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members