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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Everything was good but not pleased with the lotion. Bottle wasn't full and the lotion is very watery and doesn't smell like the perfume. I'm not pleased with that
I love the pricing and the fact it arrived so quickly. Best online service I received
I ordered the 17th and received product the 28th. I now need to ship it to England so my daughter can get it. 11 day delivery not acceptable when it was promised by Christmas.
The shipping process was a mess. I don't know why the package was zigzagged back and forth. I placed the order on the 16DEC2020 and was assured it would arrive before Christmas. It did not!
Thank you I am a very customer. My items were quickly shipped in perfect condition.
I would Love to buy more perfumes from you, but I do not know how they smell. Scent, I mean! Do you have any small testers you can send me? Thank you. The
Perfumes I am interested are White Linen, & Catalina Herrea. You have so many of them I do not know which one they are. I had 2 friends that wearing them!
I would Love to buy more perfumes from you, but I do not know how they smell. Scent, I mean! Do you have any small testers you can send me? Thank you. The
Perfumes I am interested are White Linen, & Catalina Herrea. You have so many of them I do not know which one they are. I had 2 friends that wearing them!
I would Love to buy more perfumes from you, but I do not know how they smell. Scent, I mean! Do you have any small testers you can send me? Thank you. The
perfumes I am interested are White Linen, & Catalina Herrea. You have so many of them I do not know which one they are. I had 2 friends that wearing them!
I love shopping on perfume.com my orders always come in on timely fashion and this order was Xmas gift for my son and came in the day after so bonus for him!
Great service! Originally ordered from another perfume website with the promise of my order being delivered by the 24th of December. Checked site and it was not even being processed. Called and told it was in warehouse POSSIBLY being pulled. Then I found perfume.com. Decided to try this site. Ordered same items (was a little more expensive) with a delivery date of the 24th of December. Remind you, I had already used a day messing with the other company, so now it is the 23rd of December. Paid the extra for 1-2 day shipping. But Perfume.com came through. I received my order the very next day! This will now be my go to perfume site.
Easy to order. No problems through the whole buying to receiving process :)
Easy ordering and my last order was here after a week. This time of year, that is amazing. I love this site.
I am so disappointed with perfume.com I ordered perfume as a Christmas gift long before Christmas Day and till today I have yet to receive it. And their site makes it so difficult to contact and get help on the order. As an instagram influencer I will be sure to let my followers know never to buy anything from here. Disappointing!
Product was late being delivered but not an issue worth taking my business elsewhere over. Overall satisfied with this service.
Easy to order. Waiting to receive order. Rating may go up if received timely.
Easy to order. Waiting to receive order. Rating may go up if received timely.
You need to add a notation confirming acceptance of the new credit card after the necessary info is submitted and should be done on the same page as the credit card processing info.
You need to add a notation confirming acceptance of the new credit card after the necessary info is submitted and should be done on the same page as the credit card processing info.
I was hoping it would come in the original box but it didn't and also it did not have the top that was in the description. When I travel I want to spray extra or break the top was a little disappointed about that.
Ordered 2 weeks ago. Says it was in stock. Estimated deliver 12/19, here it is 12/25 (Merry Xmas). Still not delivered.
Fast and easy to use. They had exactly what I was looking for.
Fast and easy to use. They had exactly what I was looking for.
I like the fact I can purchase samples first before spending more money on something I wouldn't be happy with. I was disappointed when I opened the box to find one of the vials broke.
They advertise delivery within 4-9 business days. What a joke! When sending a enquiry a response saying they will answer with 1 day another joke. I now have no Christmas gift for my daughter. Will never buy again from this site.
Great service and exactly as described. I would definitely recommend to new customers so they may experience the amazing service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members