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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Fast delivery, easy checkout, fair price, and authentic scent. Smells exactly like I remember with great potency!
Easy to order and quick delivery, just in time for Christmas!
Product was gift for my wife. She will love it. Delivery was weak at best, but it made it in time.
Great price fast delivery made it on time for Christmas thank you
Easy browser to navigate which made my shopping experience delightful. Thank you
Perfumania provided a good price and easy process.
I wasn't able to track the order but they're not to be blamed for that.
Would I order again
Stay away! No customer service. Won't answer calls or return emails. Guess I got scammed. Order from reputable online stores.
No checkout problems!
Other sites have been a pain!
No checkout problems!
Other sites have been a pain!
Nice site, easy to use. Took longer to get to me but not your fault. Let you know. How I like the product!
I have received many, many compliments of how good I smell. The fragrance does last along time, which is unbelievable and great!
I have received order # ******* placed on 12/15/2020. I received that order on 12/21/2020. But, I have not heard anything about the order that I placed on 12/14/2020. That order number is # *******. So far I am pleased with receiving the order # ******* in a timely manner but I am concerned about my first order placed on 12/14/2030.
I did not receive my order! No one answers the phone, tracking stops from origin! I think you scammed me out of $61.00! I sent you a message you replied with: Thank you for your order
My package came much sooner than I expected during this busy season. It was carefully packed. Very pleased.
I like it was fast and on time right before the holidays
It was a friendly web experience but when products arrived I was slightly disappointed, the last time I ordered I got more for my money. But I am going to enjoy what I received.
Very easy and huge variety. Love how fast I received my items and how easy it was too place the order. I love the huge variety and the prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members