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Perfume.comReviews 8,443

4.5

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
646
value
3,477
shipping
3,523
quality
7,782
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131,850 reviews
Idaho
1 review
10 helpful votes
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I was pleased to find the perfume I was looking for that my Grandmother loves for her birthday. Estimated shipping times put the products in my hands well before I needed them, and I expected some delays due to closures around the holidays, but almost didn't receive my order on time due to the fact that my shipping label was printed, but it took many days before the post office received the package. In the end, I got the order about 3 hours before I needed it, and it all worked out, so overall am very happy. Products arrived and were exactly as expected and well packaged.

Date of experience: January 4, 2021
Florida
1 review
0 helpful votes
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Spring Hill, Florida
January 4, 2021

I was very happy with my order. The price was much more affordable and the package came on time and in tact.

Date of experience: January 4, 2021
Michigan
1 review
0 helpful votes
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Perfume
January 4, 2021

I will continue using this site. I really liked the prices I saw and you can't beat the selection they have!

Date of experience: January 4, 2021
Texas
1 review
0 helpful votes
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PAUL GAUITER
January 3, 2021
Updated review

Absolutely Amazing! Thank you!
A Customer for life Blessings!

Date of experience: January 3, 2021

Absolutely Amazing!
December 27, 2020
Previous review

Absolutely Amazing! Thank you!
A Customer for life Blessings!

Date of experience: December 27, 2020
Oregon
1 review
0 helpful votes
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Daughter
January 3, 2021

I ordered this for my daughter for a late Christmas present. The delivery was as expected, and the product is exactly what I anticipated. Thank you.

Date of experience: January 3, 2021
District of Columbia
1 review
0 helpful votes
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No wrapping even though PAID for.
January 3, 2021
Updated review

Very slow shipping and even though I Paid for Wrapping Service (about $4) the Dolce & Gabbana perfume was presented in a brown cloth bag.

Date of experience: January 3, 2021

Good price & free shipping
December 20, 2020
Previous review

Good price & free shipping

Date of experience: December 20, 2020
Pennsylvania
1 review
0 helpful votes
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We needed a last minute gift and have always bought it (a particular perfume we get every year for my MIL) from Walmart. Unfortunately, when we went to order it this year, it had a 2-3 week waiting period with no option for overnight/rush delivery. We tried Amazon, and it was the same result with the delivery date. We came across Perfume.com and it had exactly what we needed. We did pay for faster shipping, but it wasn't horribly expensive (& frankly it was our fault for procrastinating and then needing it so fast). Delivery was on the date I was promised from the start and packaging was perfect to protect the glass bottle during transport. Will definitely start ordering from this company vs. one of the big name companies I've always turned to in the past. Thank you!

Date of experience: January 3, 2021
Colorado
1 review
0 helpful votes
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I love perfume. ComShips super quick and if the item...
January 2, 2021
Updated review

I love perfume.com
Ships super quick and if the item isnt on stock the will email you right away when they've restocked! I recommend 10/10

Date of experience: January 2, 2021

I love perfume. ComShips super quick and if the item...
December 26, 2020
Previous review

I love perfume.com
Ships super quick and if the item isnt on stock the will email you right away when they've restocked! I recommend 10/10

Date of experience: December 26, 2020
Kentucky
1 review
0 helpful votes
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It will be a good experience if I receive my order in a timely fashion

Date of experience: January 2, 2021

It will be a good experience if I receive my order...
December 26, 2020
Previous review

It will be a good experience if I receive my order in a timely fashion

Date of experience: December 26, 2020
New York
1 review
0 helpful votes
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Very straight forward and easy shopping experience.

Date of experience: January 1, 2021

Very straight forward and easy shopping experience
December 25, 2020
Previous review

Very straight forward and easy shopping experience.

Date of experience: December 25, 2020
Kentucky
1 review
0 helpful votes
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Easy to order. Love Michael Kors by Michael Kors. I receive so many compliments. Costs less than Macy's.

Date of experience: December 31, 2020

Easy to order
September 19, 2020
Previous review

Easy to order. Love Michael Kors by Michael Kors. I receive so many compliments. Costs less than Macy's.

Date of experience: September 19, 2020
Wyoming
1 review
0 helpful votes
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Djchfdbdjdjf
December 31, 2020

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Date of experience: December 31, 2020
GB
1 review
0 helpful votes
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Disappointed
December 31, 2020

Ordered 2 mens fragrances 17th Dec and no reply to email I sent. Finally arrived on 31st Dec. The packaging smelt strongly of one of them and when opened the John Paul Gautier one was at least an inch from the top of the bottle.
Very expensive. Poor customer service and product not full.

Date of experience: December 31, 2020
Maryland
1 review
0 helpful votes
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Yessssss
December 30, 2020
Updated review

Shopping experience was great. I hope the fragrance smells great as well.

Date of experience: December 30, 2020

Shopping experience was great
December 23, 2020
Previous review

Shopping experience was great. I hope the fragrance smells great as well.

Date of experience: December 23, 2020
Wisconsin
1 review
2 helpful votes
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DO NOT ORDER FROM HERE
December 30, 2020

My package was bounced all over the country and when received as a Christmas gift the box was EMPTY, multiple attempts to contact by phone NEVER was able to talk to a person sat on hold total over 2 hours, emailed multiple times never a response, but they have no issue taking your money and sending an empty box

Date of experience: December 30, 2020
Colorado
1 review
0 helpful votes
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Took longer than expected
December 30, 2020

Ordered from Perfume.com looks like the order came from somewhere else.

Date of experience: December 30, 2020
Texas
1 review
0 helpful votes
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Perfumes
December 29, 2020

Arrived early and was exactly what I wanted. Awesome prices and varying sizes on my favorite perfumes

Date of experience: December 29, 2020
Illinois
1 review
0 helpful votes
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It's back!
December 29, 2020

I love this perfume, I was very sad when Benetton took it out of market, but 10 years later I finally got it! And I am so happy!

Date of experience: December 29, 2020
Ohio
1 review
0 helpful votes
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Obsession Perfume
December 29, 2020

For the price I paid I recieved a huge bottle of perfume not cologne and it is authentic and I could not be happier thank you so very much :)!

Date of experience: December 29, 2020
Missouri
2 reviews
0 helpful votes
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Everything was good but not pleased with the lotion. Bottle wasn't full and the lotion is very watery and doesn't smell like the perfume. I'm not pleased with that

Date of experience: December 28, 2020