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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very easy, hope it comes very quick, quicker than expected
Wow great! Ships in 3 hours? Fantastic! I got my order so fast, products were just what I wanted. Prices can't be beat!
Fast and easy. I ordered two perfumes on March 18,2021 and they arrived on March 22.
I ordered on the 11th of March, paid for 2-5 day shipping. It's been 14 days and no package, I check the updates everyday and it's says the same thing everyday label created but never sent. I've been calling every day no answer, email no answer. I will never order from this site again, and definitely making sure friends and family don't make the mistake either. So annoying!
Out my order in and it was shipped in a timely manner
The ordering process was spectacular. Although she has not opened it yet, her birthday is the 27th, it's her favorite perfumes so I know she will love it. Thanks a million
Overall very pleased with my order. My only "wah wah wah" bit is that the shipping was delayed a few days but that's not something that can be controlled! The prices are reasonable, my order was packaged safely and neatly and the website is mobile friendly. Definitely will return to this site when I eventually run low on my partners favorite colognes again :)
The perfume was shipped and delivered on time.
Very easy. Would order again.
It's always very easy to order perfume that I'm looking for.
It's always very easy to order perfume that I'm looking for.
I love this site. Everything I want at reasonable prices.
I've always gotten my orders on time, and never had a problem with the perfume I've ordered, but this time, the product was horrible.
I've always gotten my orders on time, and never had a problem with the perfume I've ordered.
Easy to navigate website. Fair prices and super fast shipping.
Very easy to navigate. This is my first order. I didn't like any of the perfume I bought! :(
I love my perfumes and I'm glad that came so quickly... I will definitely order again
They send me a phony Safari Spray. The smell was awful and the color was completely different than the one I had.
It was my first time overall it was a good experience
I order my favorite perfume. I haven't seen it lately so when I seen the ad I have to see if you carried it and was so happy when I seen that you do. I ordered right away. Thank you so much
I was able to get the fragrances that I wanted at a very good price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members