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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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It was my first time overall it was a good experience
I order my favorite perfume. I haven't seen it lately so when I seen the ad I have to see if you carried it and was so happy when I seen that you do. I ordered right away. Thank you so much
I was able to get the fragrances that I wanted at a very good price.
Love the selection - great service and timely delivery
Love going to perfume.com as their prices are phenomenal and deals are awesome! Will definitely be ordering more Blossom by Jimmy Choo!
Website is user friendly and I love how you can shop by scent.
Website is user friendly and I love how you can shop by scent.
Easy to find what I wanted, best prices, day shipping, great overall experience
This expensive Tom Ford was a Fake! Counterfeit perfume! I paid over $300 to get a fake and leaking bottle of Tome Ford perfume. I compared it to the glass bottle of Tom Ford perfume I purchased directly from Tom Ford and it was a Joke! The glass has uneven edges. Bubbles in the glass. Fake metal atomizer inside when the authentic bottle has a plastic atomizer inside, leaking everywhere, crooked label. Just the worst!
Capitulating fragrance and well worth the purchase
It was very easy to order and the great price and fast delivery
Easy to navigate site, reasonable pricing, free shipping
Easy to navigate site, reasonable pricing, free shipping.
So I was a little skeptical but these are good products. I was very pleased.
A great place to buy perfumes to treat yourself or to gift a special one. Great prices fast delivery.
Everything was perfect! Prices are fair. Shipping was super fast!
Love the prices and the timeliness of my order! Prices are reasonable as well.
Love the prices and the timeliness of my order!
Randomly clicked on a Facebook ad and was pleasantly surprised.
Easy ordering, and pretty quick delivery, as well as an awesome product.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members