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Perfume.com

Overview

Perfume.com has a rating of 4.5 stars from 8,377 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perfume.com most frequently mention fast delivery, great prices and timely manner. Perfume.com ranks 1st among Perfume sites.

service
635
value
3,472
shipping
3,518
returns
101
quality
7,769
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131,324 reviews
+128
How would you rate Perfume.com?
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California
1 review
10 helpful votes
Follow Kristen R.
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One star is far to generous! They might have good prices but that is because they skimp on customer service and employees are AWFUL! They addressed my package improperly so it got returned to them I emailed twice to fix the problem with NO response I finally get through to someone a rude stupid person during business hours and all she says she can do for me is make wait even longer for them to scan the package then readdress it and send it out with 5-7 shipping day! I explained that unacceptable and all she would do is send it out same day with 2 day shipping. This was supposed to gift for my mother in law's birthday but now she won't get it till a week after birthday because this company's complete incompetence. By far the worst customer service I have ever experience I will gladly order some where else and pay more money from another company if that means I get and little respect and can trust that my package will arrive when it's supposed to!

Perfume.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 11, 2020
Oregon
1 review
0 helpful votes
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Awesome Company
December 14, 2021

Great products for a reasonable price. Problems with an order, customer service is excellent and fast to take care of you! Would recommend this company to family and friends. Thank you for being a top notch and trustworthy company!

Date of experience: December 12, 2021
New York
1 review
0 helpful votes
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Colognes were delivered quickly and they smelled even better than i remember but the best part is I don't have to pay the full amount at once... it's a win win! Highly recommended... mucho complements

Date of experience: May 9, 2021
Alabama
3 reviews
0 helpful votes
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Experience fine/ fragrance not great
September 6, 2021
Updated review

The shopping experience was easy, but almost all of the perfumes I ordered were very-light/ weak in in actual fragrance. I used your site description to select my choices, but only one of them had any staying power. The other three were so light that they evaporated almost before I put them on. I would have classified them as "Toilet Water" certainly not perfume. Perfumes should have enough fragrance oil to last on the skin. Whether this is an issue with the maker or not, the result was still the same. It is expensive to order perfume with little or no fragrance. It would be great if you had some sort of and "INTENSITY SCALE" so that customers would have an idea of the depth of scent in a perfume before the ordered,

Date of experience: September 6, 2021

Quick and easy!
August 29, 2021
Previous review

Quick and easy! Still missing one of my favorites.

Date of experience: August 29, 2021
Florida
1 review
0 helpful votes
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Dolce Gabbana Light Blue
December 17, 2020

It made my whole day to receive my package from perfume.com especially the way they addressed me the amazing. The Perfume was one my aunt wore my entire childhood. 11/10 overall experience. I have no clue what areli hair salon is however or why that's included in this review. But I digress 11/10!

Date of experience: December 17, 2020
Arizona
1 review
4 helpful votes
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Rude service
October 10, 2018

Had my mail stolen while I was in hospital for surgery. Called and asked them to re-send. The lady was very curt and said she would refund, even when I asked to re-send. They returned money to my card and have black-listed me so any further orders are immediately cancelled.

Date of experience: October 10, 2018
North Carolina
1 review
0 helpful votes
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I ordered almost 100. With of perfume never received it customer service said they will reship haven't seen it since I want to say don't order from company's that don't respond and I think I should get my money back and the perfume it has now been almost 2 months

Date of experience: June 14, 2020
Pennsylvania
3 reviews
14 helpful votes
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Tried calling them 3 times and all I got was lousy music. I was on hold for 20 minutes and hung up. There was no one to say how long your wait time was, just terrible music. I tried to email and they wanted access to my phone. Why? I did not care for the experience. I am not recommending that no purchase from them. They need to deal with the customer in a timely manner. They could had ask me to leave my number and get back to me.

Date of experience: May 19, 2020
North Carolina
2 reviews
0 helpful votes
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Awesome
April 16, 2021
Updated review

I want to choose perfumes. How can I do that? Loved how fast I received my order and how beautiful they smell and look. The bottles are so pretty displayed on my vanity. I never owned bottles of perfume just free samples with beauty orders. I'm loving this so much!

Date of experience: April 16, 2021

I want to choose perfumes
April 9, 2021
Previous review

I want to choose perfumes. How can I do that?

Date of experience: April 9, 2021
Ohio
1 review
14 helpful votes
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FAKE
October 8, 2018

Ordered despite the negative reviews, received the cologne, it was packaged as if it was the real deal... impressed. Until I sprayed the fragrance and WOW! Major isopropyl alcohol with a hint of the actual fragrance... I contacted perfume.com and expressed my issue, the response was " we only sell authentic, If you have any other concerns please don't hesitate to reach out... Basically they blew me off, I got ripped off $26, not a lot and not worth the hassle of returning... lost another potential customer and spreading the word.

Date of experience: October 8, 2018
California
2 reviews
0 helpful votes
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Shipping was fast
September 7, 2021

I had ordered several testers since my fave perfume was discontinued. They were all really good but one stood out. My cat broke that tester so I went ahead and ordered the largest I could fine. I love it and shipping was very quick

Date of experience: September 7, 2021
Colorado
1 review
0 helpful votes
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After pay is a god sent option!
March 27, 2021
Updated review

I recently just got back into perfumes and I'm so grateful to have found this site! I'm smelling great on an affordable price. Plus it's in payment installments! YESSS I'm definitely going to be getting more perfume when I'm done paying this one off.

Date of experience: March 27, 2021

I really enjoy the after pay option!
March 19, 2021
Previous review

I really enjoy the after pay option!

Date of experience: March 19, 2021
GB
1 review
9 helpful votes
Follow A B.
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This really is a terrible company. They display prices in your local currency and unless you look very carefully you don't realise that it's charging you in dollars. This may or may not be a problem for you but in addition the product I ordered never arrived and then they refunded me via Paypal, even though I said I didn't want them to do that as I would lose more money in the currency conversion. They said it was a goodwill gesture! So if your order doesn't arrive, if they're not in a good mood, you may not get a refund at all. Their customer service department are hopeless. They don't actually understand what you tell them and aren't interested in listening or trying to accommodate you even when you're trying to suggest solutions. They even refused to attempt to send me my product again and instead insisted on sending me a refund in dollars, losing me more money. So after much stress and time, I've ended up with no perfume and £4.10 out of pocket. Really annoying.

Perfume.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 30, 2019
South Carolina
1 review
0 helpful votes
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Delightfully Surprised
June 16, 2021

I ordered the Jimmy Choo Ice Man and it came quicker than expected and smelled GREAT! My only problem I have with this fragrance is that it only lasts a few hours. Other than that I have no complaints about anything. I will definitely order something again from Perfume.com. This was my first time ordering.

Date of experience: June 16, 2021
Iowa
1 review
0 helpful votes
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Fantastic Experience
September 17, 2019
Updated review

I get great prices on my favorite perfumes and they arrive so quickly to my home! I am amazed at the variety of perfumes that are available! I will continue to use perfume.com for only future perfume purchases! Plus I signed up for the special yearly plan, so I get little samples every few months!

Date of experience: September 17, 2019

Fantastic Experience
September 17, 2019
Previous review

I get great prices on my favorite perfumes and they arrive so quickly to my home! I am amazed at the variety of perfumes that are available! I will continue to use perfume.com for only future perfume purchases! Plus I signed up for the special yearly plan, so I get little samples every few months!

Date of experience: September 17, 2019
Massachusetts
0 reviews
0 helpful votes
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Perfumes!
January 21, 2022

Perfumes! How I love them! Perfume is my specialty! I love long lasting scents! It was on this site that I ordered perfumes that turned out to be more resistant than any! I will definitely order a perfume for myself, as well as for my mother and grandmother, as the holidays are ahead of us!

Date of experience: January 21, 2022
GB
1 review
0 helpful votes
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Great product and service
June 19, 2021

Great for gifts and fantastic selection of fragrances of top brands even able to get some that you cannot get on the high street
Good customer service, 5 stars
( my phone wouldnt allow me to highlight the 5th star)

Date of experience: June 19, 2021
Florida
1 review
0 helpful votes
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1 star is a lot
May 8, 2023

Very upset with their customer service or lack there of. My ordered was clearly delivered to the wrong state and they won't do anything to help out. Buyer beware $#*!y experience so far. Been a week past the day they said it was supposed to be delivered and nothing but telling me to call usps.

Date of experience: April 8, 2023
Ukraine
2 reviews
3 helpful votes
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Oh no It happened. I lost all my hard earned money. I was so happy that I could finally double my income. But the worst happened. I spontaneously came across them. This link > ( rb. Gy / ox3vyu) << I would give them all 5 stars and all 100 points for their unsurpassed work. They helped me a lot!

Date of experience: September 19, 2021
Michigan
2 reviews
0 helpful votes
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Quick and Easy
June 23, 2021

As always my experience was quick and easy. Products, sizes, prices and quantity are easily navigated. Typically the prices are as low as I have seen advertised anywhere and delivery is always less than a week. Finding a special is always a bonus because the price will always beat any competitors pricing. I have ordered from Perfume.com many times and will continue to do so for personal use and gifting.

Date of experience: June 23, 2021