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Perfume.comReviews 8,760

4.6

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perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
680
value
3,481
shipping
3,527
quality
8,098
This company responds to reviews on average within 40 days

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132,716 reviews

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California
1 review
0 helpful votes
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Satisfaction guaranty!
September 20, 2019
Updated review

I love shopping at perfume.com always find the fragrance i need for a great price.

Date of experience: September 20, 2019

I love shopping at perfume.com always find the fragrance...
September 13, 2019
Previous review

I love shopping at perfume.com always find the fragrance i need for a great price.

Date of experience: September 13, 2019
Virginia
1 review
0 helpful votes
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Safari
September 20, 2019

It is not the same as the safari I already have, it is different and smells abit off. Like insect spray.

Date of experience: September 20, 2019
Texas
1 review
1 helpful vote
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Lovely smell
September 20, 2019
Updated review

Love how fast the product will be ship

I was really surprised at the shipping

Date of experience: September 20, 2019

Love how fast the product will be ship
September 7, 2019
Previous review

Love how fast the product will be ship

Date of experience: September 7, 2019
Minnesota
1 review
0 helpful votes
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I'm not satisfied with my purchase
September 18, 2019

The cologne I purchased vanilla Musk does not stay with me to me it's watered down

Date of experience: September 18, 2019
Texas
1 review
0 helpful votes
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It's original?
September 18, 2019

Compre este perfume pero en realidad no se si es original... su aroma no perdura a diferencia de él que probé en Kolhs!

Perfume.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 18, 2019
Iowa
1 review
0 helpful votes
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Fantastic Experience
September 17, 2019
Updated review

I get great prices on my favorite perfumes and they arrive so quickly to my home! I am amazed at the variety of perfumes that are available! I will continue to use perfume.com for only future perfume purchases! Plus I signed up for the special yearly plan, so I get little samples every few months!

Date of experience: September 17, 2019

Fantastic Experience
September 17, 2019
Previous review

I get great prices on my favorite perfumes and they arrive so quickly to my home! I am amazed at the variety of perfumes that are available! I will continue to use perfume.com for only future perfume purchases! Plus I signed up for the special yearly plan, so I get little samples every few months!

Date of experience: September 17, 2019
Kentucky
1 review
0 helpful votes
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Sauvage Parfum
September 17, 2019

Smell doesn't last all day like I thought it should.

Date of experience: September 17, 2019
Texas
1 review
0 helpful votes
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Fast shipping
September 17, 2019

Shipping was quick and package came undamaged, just wish I bought something else instead of what I did

Date of experience: September 17, 2019
Texas
1 review
0 helpful votes
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Great perfumes
September 16, 2019

Love the prices I'll sure continue to shop with Perfume.com.

Date of experience: September 16, 2019
California
1 review
0 helpful votes
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Perfume.com is a JOY
September 16, 2019

Ordering Dior Joy was a breeze. The price was excellent and I received it in one business day. I will definitely order from Perfume.com again.

Date of experience: September 16, 2019
New Mexico
1 review
0 helpful votes
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Great price!
September 14, 2019

Will order from this company again. No hassle and great prices!

Date of experience: September 14, 2019
Washington
1 review
0 helpful votes
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Excellent Service
September 14, 2019

I was extremely impressed with the service, price and delivery from your company to the point a friend of mine has just placed an order with you and will definitely recommend your Compant.

Date of experience: September 14, 2019
Missouri
2 reviews
0 helpful votes
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Smelling The Part
September 13, 2019

I have used this website 4 times & I plan on using again. Great delivery time & packaging.

Date of experience: September 13, 2019
California
2 reviews
0 helpful votes
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Awesome
September 13, 2019

Came faster then I expected the service is great love perfume.com great company very professional thank you

Date of experience: September 13, 2019
Illinois
1 review
0 helpful votes
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Perfume
September 13, 2019

Wonderful! I'm not much of an online shopper but it was very easy for me to do.

Date of experience: September 13, 2019
Texas
1 review
0 helpful votes
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Mens Cologne
September 12, 2019
Updated review

Shopping was simple. And you had everything I was shopping for British Sterling Cologne. I got real cologne in the small spray. I got more British Splash instead of advertised Cologne.

Perfume.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 12, 2019

Shopping was simple
September 4, 2019
Previous review

Shopping was simple. And you had everything I was shopping for

Date of experience: September 4, 2019
Michigan
1 review
0 helpful votes
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Easy to shop site
September 12, 2019
Updated review

Great selection of products, and website is easy to use.

Date of experience: September 12, 2019

Great pricing, and website is easy to use
September 5, 2019
Previous review

Great pricing, and website is easy to use.

Date of experience: September 5, 2019
Utah
2 reviews
0 helpful votes
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Easy ordering, fast shipping, competitive prices
September 11, 2019
Updated review

Google Ad took me right to the product I wanted, price was very competitive. Checkout was intuitive and easy.

Date of experience: September 11, 2019

Google Ad took me right to the product I wanted, price...
September 4, 2019
Previous review

Google Ad took me right to the product I wanted, price was very competitive. Checkout was intuitive and easy.

Date of experience: September 4, 2019
New York
1 review
0 helpful votes
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Cologne find
September 10, 2019
Updated review

My Dad loves British Sterling but the stores no longer carry it. O researched on line and doing Perfume.com. The selection and prices were reasonable so I ordered two bottles. Very satisfied

Date of experience: September 10, 2019

Easy to understand
September 3, 2019
Previous review

Easy to understand

Date of experience: September 3, 2019
California
1 review
0 helpful votes
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Great price, great service!
September 9, 2019

Order arrived promptly and was kept informed of tracking and delivery.

Date of experience: September 9, 2019