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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I am always pleased with my orders from perfume.com
I found the search easy and intuitive, I got the product I wanted and just enough of it too
Prices are great and delivery was quick. But customer service isn't. They couldn't resolve my issue with an open used bottle that came in an open package that was delivered with the rest of the new unused bottles which were okay.
This co. Is a total scam. Buy from a place u know. All they are selling is ALCOHOL. This co.is a total rip off and is selling infirior products.
Sent me polo sport perfume that did not smell at all like the product should smell. I have benn using polo sport for many years and this did
The prices displayed are in your currency ($105 CAD for mine), HOWEVER, my PayPal statement is $105USD! Customer service incredulously refuses to acknowledge any wrongdoing. DO NOT BUY ANYTHING from this company. I will be filing a dispute case with PayPal and possibly filing a complaint with the Better Business Bureau.
I order Issey Miyake L'EAU D'ISSEY eau de toilette on Friday and received it on Monday. It was in the original packaging, just the tester packaging.
I have been wearing this perfume for years, and it is definitely authentic! I will order from this site from now on!
They send me a knockoff bleu de chanel the cap split in two not magnetic & no matching code. Then they refuse to refund me please avoid this site
Fake perfume dont buy anything for this web site! The number code on the box doesnt match with the code on the perfume. The perfume dont last even 2 min
Do not buy your perfume and cologne from perfume.com. Horrible customer service.
Perfume.com lost my package and never bothered to help or assist.
Bought a bottle of "Polo Blue". Total fake. The scent was close, but lacking a sharpness. It also lasted about 5 minutes before totally disappearing.
Order one bottle of advertised Terre DHermes Pure Parfum tester, they sent the EDT... Canceled the order received a full refund. Placed another order for the Pure Parfum received the order but based on the code the manufacturing date was 2012 a six years old perfume... cancelled the order will never order from them again.
Try buying from them and my order was declined tho i had more than enough money on my cardwhen I check it no money was drawn so I was wondering why did that happen. I tried again nd it was the same thing I I was like tf but now I see everything happens for a reason the same Cologne I saw on fragrancenet 1.3 is for $23 and this company claim to say its 1.4 nd its for $25 when I compared the sizes its the same 1.3 on both boxes these ppl or ripoffs
I love the scent and was overjoyed to find it here and within my budget. I received my order within a reasonable amount of time. The version from this site is exactly the same as what I had, so I know this version is authentic.
Received order today. Ordered Giorgio of Beverly Hills... made in USA. One was sold without special packaging as it is meant for use as a counter TESTER.
Plain box says made in SPAIN Giorgio of BEBERLY Hills. Not even close.
Bought Gucci Woman perfume as it's discontinued now & cant buy it here in Scotland. Delivered in good time but perfume was different colour from original & totally different smell.
Contacted customer service and advised to return it at my own cost. £10 delivery and another £10 to return. Took it to postal service to be told perfume can't be sent through international mail.
So... I'm left with a £65 bottle of fake perfume and nobody gives a damn!
Steer clear of this company
SHAME ON YOU PERFUME.COM
Cologne is legit and I received order in 3 days. I would recomend perfume.com to any one looking for a great deal on cologne or perfume.
Had my mail stolen while I was in hospital for surgery. Called and asked them to re-send. The lady was very curt and said she would refund, even when I asked to re-send. They returned money to my card and have black-listed me so any further orders are immediately cancelled.
Ordered despite the negative reviews, received the cologne, it was packaged as if it was the real deal... impressed. Until I sprayed the fragrance and WOW! Major isopropyl alcohol with a hint of the actual fragrance... I contacted perfume.com and expressed my issue, the response was " we only sell authentic, If you have any other concerns please don't hesitate to reach out... Basically they blew me off, I got ripped off $26, not a lot and not worth the hassle of returning... lost another potential customer and spreading the word.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members