Perfume.comReviews 8,412

I ordered 3 perfumes from this website for my girlfriend and had never felt so mortified and disgusted with this company. To begin with the perfumes claim to be authentic brand name perfumes that are just sold at a lower price but these perfumes arefar from those claims. These perfumes are knock offs.
I had purchased these perfumes for my girlfriend in celebration of our 3 year anniversary. When the perfumes first arrived my first impressions were that I noticed that the packaging were broken. Right away after spraying the perfume on herself she noticed that there was something different about them and asked me if I had bought knock off perfumes. I told her no and had to expose myself and tell her that the website that I bought if from claimed that they sold the real perfumes. She then compared the perfumes with the exact ones that she purchased from Nordstrom and Sephora and right away there was a striking difference in their scents. After an hour later the perfumes from this site had evaporated and the scent of the department store perfumes were still strong.
A month later after ordering the perfumes this company had charged my card again for the same items for a second time over drafting my account... Word of advice just buy the perfumes from the department stores it is not worth going through all of this hastle. Especially if it is for a gift save yourself the embarrassment and pay full price or wait for a sale at Sphere.

If you would like to use perfume for your own, you can buy here. If you would like to give it as a gift, please avoid this website. I am from Malaysia. I bought few times from them. Each shipment, they will include perfume with damage box, with no plastic wrap box, box with sticker from departmental store (returned by departmental store due to some damaged). They can sell the perfume at cheap price because this is knock off perfume. Especially for those buyers outside USA, they will give you damaged and knock off perfume. Because they know that imposibble for you to return back the perfume due to expensive delivery cost.

Okay, where do I begin. First of all, I would like to say that before this incident I am going to write about I have never had any problems with Perfume.com. I also have done quite a bit of business with them over the years. Well, this is what happened. I ordered a slightly expensive bottle of perfume for my daughter for Christmas. Because, I am a horrible gift wrapper, I paid the extra $2.95 to have it gift wrapped. The picture they showed online of the gift wrapping looked decent, so I went for it. Well, when I received my perfume it was in a box with some stretchies wrapped around it that looked like black rubber bands. No Christmas wrapping, ribbons, bows nothing. So, needless to say, I was a little aggravated, so I called them up to complain. They could care less. They wanted me to send a picture of what they sent me. I told them I would not, and that they should know what they mailed to me. Anyway, we kept going back and forth until finally I asked for my money back. Now, people I wasn't tripping about $2.95, but its the principle of the matter. You advertising one thing and sending out something else. Do you know they would not refund my money back. I asked them was losing a customer worth $2.95 and apparently it did not phase them because they still refused. I was so upset, I told them I was never going to do business with them ever again. I expressed I was going on all the Consumer websites and let them know how they false advertise and how lousy their Customer Service is, which is what I am doing now. I also let them know I was now a proud Customer of Fragrance.net. To no avail. Very unhappy with perfume.com.

I placed an order and never receive my 4 bottles of Perfume. I called in and spoke with the worst customer service Reps ever who stated they must have gotten lost in the mail, seriously! They stated they were going to reship again express so i could get in two days. I receive a email 20 mins. Later stating that one of the perfume they no longer have in stock, are you kidding me right now! Hector stated we can do two thing s refund you for the bottle of perfume or refund all your money. I told him, you are not doing anything for me because I paid for this order and common sense would tell you to refund my money for the item. Asked to speak with supervisor but that wasn't possible because they do not take phone calls. That is so crazy to me that a supervisor will not come to the phone to assist a customer. I will never tell a friend or an enemy about this company, THEY ARE TRULY THE WORST EVER!

Trust me, this is the place to go for great deals on your favorite high quality fragrances and FAST, friendly service. My most recent order was placed on 08/09/2016, shipped out from New York the next day, and received at my address all the way across the U.S. on 08/12/2016. I got a 4.5 oz. Bottle of White Shoulders (my fave) cologne spray and a 3.4 oz. Bottle of a fragrance I've been wanting to try for quite some time - Sung by Alfred Sung Eau de Toilette Spray - for a total of $36.68 after using a 20% off discount coupon and getting free shipping and handling.