The company faces significant challenges regarding customer satisfaction, primarily due to complaints about the quality and accuracy of its reports. Many customers expressed disappointment with the limited information provided, often describing it as outdated or already publicly available. Additionally, there are concerns about billing practices, including unauthorized recurring charges and a perceived lack of transparency regarding additional fees for premium information. While some customers noted prompt service, the overall sentiment leans towards dissatisfaction, highlighting a need for improved product reliability and more effective customer support to address concerns promptly and transparently.
This summary is generated by AI, based on text from customer reviews
I found that everything other than my name and address was incorrect. My name is Don Bowen, and you got my address right but everything else you reported was not true this report should be reported Don Bowen
Just to begin with there is an error in my report. I (Deanna L. Longoria) was never married to Tom Ojeca. If you notice my age does not match with my birth record. I request that this be removed immediately. I am requesting that my fee which I just paid for an account be reimbursed to the credit card used. I have no trust in your reports.
I'm truly amazed because just doing a review I got way more information than from any of the other websites like this and was quite impressed with the important type information that I was able to see so that's why I decided to go with this one.
This site gives you the minimal amount of information after you pay for the suggested 1 month unlimited searches subscription. Then to get what I refer to as basic information you can upgrade for an additional fee. I couldn't even get the persons possible relatives list.
You represented that all I had to pay was one price to get all the information. I had all the initial info you gave. You led us to think I would get ALL for one price. You were misleading. I won't use you, I want my card removed. I will pay for what you got but won't be used. I already know the initial information. You keep the rest.
I searched my own father who I know most of his criminal history and you had very little info or incorrect info. I paid for a month and the premium search. This was a scam. You didn't have anything I couldn't search for free on Google.
I paid for a service I thought I was receiving. I then find out that the information I obtained had no additional information that I already knew. In order to get that, I had to pay additional money. If that was not bad enough, I receive emails everyday stating there is additional or new information available which there was not!
I expected to see everything, not to have to pay for additional information
I only used this once before and it was pretty interesting. However when I picked the price of the 3 options, I chose the 6months for $14.95 one. But they charged me $27.99. I thought I paid for 6months. Why am I having to pay again?
It appeared from your website that I would get many different pieces of information so I paid.
Unfortunately, one doesn't find out until report is ready to be delivered that to get the FULL report you have to pay an extra fee!
Just give the public the REAL price for a full report instead of this sneaky slow reveal.
Not easy to navigate. Plus you are lead to believe this is free service after setting up an acct they try to charge you. And don't tell you about the 1. Dollar deal until you try to leave the site
Which is fraudulent in my mind
The associate who helped me I could hardly hear her she was not clear in her directions she really did not help me open the report she said she had other people she had to get to. I am still waiting to get my report opened.
It has been interesting. Much of the information was inaccurate. It said I had no marriage or divorce records. I have 1 of each. It said I was a physical therapist... wrong. I was a Speech/language Pathologist.
You stated you were offering more info than you did actually reveal. I paid for the info and then you just led me to pay more for more info, which you already offered to give me initially but you didn't reveal that info. Very disappointed
This is bull$#*!, I can't believe you are getting away with this! I searched myself, and you totally don't know a damm thing about me. I want my money back, and if you use my credit card again I will sue the pants off of you!
Have to pay more to get the stuff you need to know. I found out everything with my own search that I paid peoplewhiz 27.99 for. They want you to pay an extra 1999 and go premium to get anything you can't find yourself on somebody.
I ran a test and paid $27.99. Data on me is very brief and incomplete. And then you have the gall to ask for more money for more data you said you collected.
1. I am 84 years old and my hi-schools and my then-addresses are not there. And that is one of your advertising lines (found long-lost folk for hi school reunion)
2. My move a 1.5 years ago is not there.
3. My marriages and my divorces are not there.
4. My citizenship data is not even mentioned
5. And many other issues.
I would suggest that you not charge my credit card!
Heinz Gehlhaar
Before I purchased this said there were sensitive criminal records and nothing shows up. Also I know there are two marriages and two divorces and only one shows up. I know there are more addresses and they don't show up.
This is info that is available on Google which I did not have to pay for. Plus, he is divorced and that is on Google and this shows it could not find anything. Frustrated I paid for what I already knew.
Got the $1.00 for 5 day deal, which is amazing because I only want to do one search for confirmation. But it didn't give me nearly any of the information I wanted I would have to upgrade the report which I didn't see that it was only a preview of the report for the $1.00 deal not the whole report
I was made to believe that I would be able to get information that I'm not able to get unless I pay more money! This site is deceiving. They ask for more money to see the things that they promised you would see initially.
Answer: If you need customer service, please contact us at support@peoplewhiz.com or call us at 833-276-9449. Our CS team will be able to process and address all concerns.
Answer: Searching took a very long time, and information provided was incomplete. I know that the person I was searching has been arrested for prostitutuion numerous times, yet those did not show on the arrest record. Most arrest records gave no reason for the arrest and no date of arrest. I cancelled membership immediately and have requested a refund, but doubt I will receive one. DON'T USE
Answer: Hi there. Our customer service number is 833-276-9449. We have reps available 24/7 to serve you.
Answer: I had the same issue today. Customer service said the only way I could access the details of my 'multiple criminal charges' was if I paid a subscription fee. Hmmm, who 'd the real criminal here? For the record, I've never been arrested. Like, ever.