PeggyBankReviews 33

I had bought a groupon so I figured it was a good company. It took over a year to get my items converted. After they do that, they put them in an online vault. You have 30 days to get them out of the vault or you pay $7.99 per month to keep them on there. I specifically asked for a DVD of my items which I thought I had paid for. After a year waiting, they said I never requested or paid for a DVD. So I paid all that money for my items to be in their online vault for one month. Now they won't even email me back. What a joke.

Sent videos in July 2014. Not received anything but assurances yet. Had to pay the reshipping fee, and at this point, I just want those videos back. Will be happy to take my business elsewhere, if there are still videos to take. I imagine they are stored in a huge hot warehouse, squeezed between the ark of the covenant and Jimmy Hoffa.

Like the other reviewer, I too made the mistake of using Groupon to access Peggybank and have some slides converted. Once my slides were finally converted (took months) they failed to notify me they were available to download from their server. After several unanswered phone requests I found out they had mis-typed my e-mail address and never bothered to correct it even after repeated requests from me to check it. I finally was able to access my slides but only for 2 weeks (vice the contracted 30 day period). I have now spent the last 2 weeks trying to get anyone at Peggybank to return my calls or e-mails to fix this. DO NOT DO BUSINESS WITH THIS COMPANY. YOU WILL REGRET IT.

The absolue WORST online purchase experience I have ever had! I have waited over a YR for my order. I too got the groupon! I purchased it in December 2013 -- that's right - 2013! I started to follow- up in March, May, August and to day I was told that even though I was told my order was started in September of 2014 - -that's right September of 2014 -! That the company was sold & stopped all production and shipped any unfinished product to their new facility in California. So they said I have to wait at least 3 more weeks! And I only got that because I complained bitterly otherwise they said it would take another 8 weeks! The poor customer service rep I talked to must hate her job because I bet all she does is apologize all day. I'll take bets that I don't get it then either! I'll let you all know if I get it before March 2015!

I sent my items in for processing which I had bought a Groupon and sent a note with instructions as to what I wanted done and if any questions call me. I guess the note was discarded... they sent me an email stating they would process my order as soon as I gave authorization to charge me x amount of dollars. If I could get ahold of them I could explain everything since I shouldn't owe x amount of dollars. To no avail I have called, left messages, emailed again and again. I guess Groupon can not even get ahold of them now... so my order is in limbo and has been for quite some time! I would just like my personal items back and forget the who thing. But I don't know how that will happen if I can't get in touch. Maybe I will try mailing them a letter. What a nightmare... wouldn't recommend them for a million dollars

It has been 8 months since they received my order and I still haven't gotten my order processed.

Found this business through a Groupon offer. After finding out that the coupon really wouldn't apply to my order they charged an additional $34.95 to my credit card when they supposedly "started" my order. That was in February of this year, my order was to transfer ONE vhs tape to a dvd, it is now July and despite my phone calls to the company no one can tell me where my vhs tape is in the system or when my order will arrive... no one ever contacted me by phone or email to let me know that they are 4 or 5 months behind... terrible service... terrible company!

I can't speak to the quality of PeggyBank's film processing, but only to that of their customer service. I bought a Groupon coupon to use their service and, because the offer was stated ambiguously, thought the money could be used slightly differently than what they said it could be when I tried to apply the coupon. When I asked the owner (politely) why I couldn't apply the money differently, instead of answering he basically told me to take my business elsewhere. I did. Fortunately Groupon gave me a full refund as a result.