I sent in 10 rolls of film in March of 2014 - with an expected delivery of June. Nothing came - I called - "Oh, they're a little behind because of the great response with the Groupon deal. No worry they are safe and will have them to you in a few weeks". Then in August - "They are safe - still behind." September "I said send them back!" Only got an apology. February 2015 (full year later) I demanded they send them back. Nothing. March 2015 - Where are they? "Sorry, they are safe!" I again requested in writing to send my films back... Nothing. Then mid April, they FINALLY arrived. Only took14 months. All I can say is "I'M NOT GOING BACK TO THEM!"