PC Richard & SonReviews 200

Viking fridge. I got the 10 year warranty. Never worked right from day one. They have been repairing it for the last year. They ice maker had to be repaired 5 times (think lemon laws), the fridge does not cool, my food spoils quickly, the ice cream in the freezer is melting and still they refuse to replace (which is what i paid for). I called 5-6 times in the last week trying to speak to a manager, I'm always told 'you will get an email with updates' or 'a manger will call you back no later than tomorrow' never heard back and still my fridge doesn't work. I have no idea where to go from here.

Our cooktop was cracked after only 2 years of regular use, and we bought a 5 year extended warranty from PC Rechard & Son when we purchased the cooktop. But when we try to get the cooktop repaired, it was such a big trouble for us. First, they canceled my repair appointment for no reason and no one ever called us for the update! Then, when we decide to just get repair done, they said there was no parts and it's on back order; meanwhile, they push us to replace the cooktop with more money. When we decide to keep the option for repair, they cancelled my repair order even though the parts are already arrived. No one ever called me about all the above changes until I called back. This whole process took about 7 weeks and we are still hanging in the air without our cooktop to use. Don't buy anything from PC Rechard & Son, because once you had problem with your products, you will get no help at all.

I got an refrigerator and Angelica helped me up and Tony was very good. Everybody in the store is so nice and pleasant

Please think twice before engaging this business. We bought a new fridge that started giving problems within the first year. Their service rep came 3 times and did nothing to help. The fourth time they diagnosed the 'problem ' and ordered the wrong part. The fifth time they installed a different part than they said they would. After he left the fridge stopped working. Called right away to see if he could return and was told ge was too busy for the rest if the day. Fridge currently not working.
Absolutely awful!

Had a wall air conditioner installed last summer, the installation team was incompetent to say the least, they make sure that an electric outlet is in place before installation meanwhile the whole in side of house was cut out and the air conditioner cord did not reach the outlet, I had to pay an electrician to come move my outlet, I complained via a customer service survey that I received after installation and submitted with photos and received a response that my review did not meet their criteria to be published on their site, meanwhile never addressing my installation failure, yesterday, less than one year from installation I uncovered the air conditioner to find it literally falling out of my wall, Avoid This Business At All Cost!

I ordered an item. 30 days after I paid, no response. I used the chat to contact customer service. I was informed that the item was out of stock. I asked to cancel the order. They said that they could not cancel it online and I had to call. It is not possible to cancel online, so I have to wait on hold for an hour to cancel. All they did was take my money and I got nothing. This place is a scam. Terrible service. Never Again:-(

I BOUGHT AN AC UNIT SURVEYORS CAME WITH ATTITUDE AND VERIFIED WINDOW WAS OK. MADE ME SIGN.
DELIVERY JUST MADE, AC DOES NOT FIT... P. C. RICHARDS INSTALLERS JUST WALKED OUT WITHOUT SAYING A WORD I LOST ONE DAYS WORK STAYING HOME AVOID AT ALL COSTS

I ordered a refridgerator from P. C. Richard & Son 3/13/2022 by 4/13/2022 I still haven't recieved it, I finally called customer service and they swap the refridgerator out for something else that they had in stock. My delivery date was now schedule for Satuday 4/16/2022. When the delivery men arrived they didn't bring the refridgerator upstairs they came upstairs speaking in Spanish measured the door and told me that the refridgerator wouldn't fit through the door even if they took the doors to the refridgerator off. The broken refridgerator that is currently in my home measures from back to front with doors on is 29 1/4. The new refridgerator that I purchase was 29 3/4 with doors on. When I told them to bring the refridgerator upstairs they told me NO, they told me No to taking the doors off and then got into the truck and drove off. The delivery men had an attitude, rude and point blank didn't want to deliver the refridgerator, because they didn't want to do to the work of taking off the doors to bring the refridgerator in my house.
Order the same 18.2 cubic feet Whirlpool refridgerator from Lowe's received it 2 days after I ordered it. They brought it upstairs took it the refridgerator doors off and brought it in to my home set it up and took the old one out.

To whom this may concern i brought a bed which has a ten year Warranty so my bed had a dent in it so pc riches replaced my bed that dont fit properly on my frame so when i called The Repair number I mention that my net from the frame was damaged so I text some pictures over to diamond which she wasn't No help she said I could get a frame and they sent me a rail! Dexter wasn't no help he didn't look into the matter properly so I asked to talk to a supervisor and I think his name is Gary from 125th St. I'm giving a bad review until the work is properly done and hasn't been done yet And I don't think that that's fair I will never ever ever buy anything else from Pc Richards! What kind of bs is that! Please get a hold of Dexter a nice person but don't do his job properly because he didn't look into the matter it wasn't done in a good manner and its $#*!ed up! And diamond said that they will take the frame and replace the frame out of courtesy she never put the numbers in the system and she's a supervisor not doing her job! Just give me my money back if you don't wanna give me another frame and I don't need a rail Dina Deadwiley! And on top of that they sent Russian guys that didn't know how to speak English what kind of bull$#*! is that! My bed is sliding and they left the Salt on each side of the bed! Wowwwwwwwww is this fare? NOOOOO THEY BETTER GET THIS RIGHT AND FAST!

I walked In and went right over to Eddie who had previously helped me with appliances in the past. He remembered me with his big smile and while helping another customer he also came to my aid. I had 20 minutes to get a stove, get to my appointment and he was able to juggle us both and get me out of there with a good deal. He also knew I wanted a matching appliance and made sure I got it later without having to go to the store. He saved me time, money and stress. See Eddie at PC Richards if you don't want to deal with the sales pitch and hassle. Actually don't see Eddie because I want him to be free of other customers when I go back for my next project!

I cannot recommend this company. I went in for a window AC unit. I was not told they offer a Survey service where they come out to look at your space & recommend the right unit. Given the size of my apartment they recommended a 10,000 BTU unit and only offered one brand. They charged me $35 for a shelf saying it was legally required. I later learned it wasn't required as my unit sits in a roll cage - which I showed them in a photo. They also charged me $225 for plexiglass, stating the side leavers that come with the unit won't work in my window. I found out from my building superintendent that it was not true. It turned out the unit doesn't cool my apartment. I called the service number I was given by P. C. Richard & Son only to be told the unit is too cheap to be serviced (they only do replacements) and the reason for my problem is that I should have a 12,000 BTU machine. When calling the store I was transferred to a store manager who would not let me say more than 3 words at a time. They refused to install a new unit without charging me a $200 installation fee, despite being told the warranty included free delivery & installation. Please think twice before doing business with this company.

Rudy was very knowledgeable and very helpful, I was immediately greeted and treated right, I felt welcomed. Will definitely come back to him.

They call to set up a day for delivery and send a confirmation text for delivery and don't show up. They don't even have the decency to call and say that the appliance never made it to the warehouse. PC Richard's was a no show, no call. Will never go back to them.

I have been in my own Resturant Business for many years and my partner in life has been in the salon business for many years.
So we know customer service when we see it.
I am happy to say we were disappointed in your Carle place location we then started shopping and went to Best Buy and Home Depot to say Best Buy was in the running on service and choice till we went home and waited for the salesmen to put the numbers and check availability for us since we were going to stay with one brand.
He was great in the store but never got back to us nor email and we tried to get in touch with him to no avail.
We then decided on our way back to our second home you had a store right on the service road let's look at PC Richard again.
Well we met ALI
Who is a great asset to your store.
Patient Knowledgeable and a real gentleman.
As soon as I decide which line I am going to go with I will be back to your plainview store, to see ALI
We were thinking Viking then settling with Samsung till we can across Bertazzoni
We are doing our homework all over again. Regardless of the President Day sales we had such a education on your different appliances that we are going to
Change the cabinets back to the higher line.
Thank You Ali for your time your knowledge on the appliance.
Such a refreshing experience at PCRichards in Plainview.
Sorry Carle Place. The store was not organized nor could we even get a knowledgeable sales person almost lost us to a competitor.
Ali we will see you soon.
Ali tag also had 6568
Management you have a winner.
Always hear complaints but you were saved by this experience.
Be Back Soon!

I have been shopping with PC Richard for about 20 years. First of all manufacturers don't make appliances like they use to. So you can't blame PC for that. So next step is to purchase a warranty to cover the investment that you make. I promise you you'll be happy cause PC works with you every step of the way believe that. Deborah

Pc Richard is an amazing store they have the best everything in there this is an amazing store I advise every one to get stuff from this store