• Publishers Clearing House (PCH)

Publishers Clearing House (PCH)

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Overview

Publishers Clearing House (PCH) has a rating of 1.96 stars from 609 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Publishers Clearing House (PCH) most frequently mention clearing house, customer service, and gift card problems. Publishers Clearing House (PCH) ranks 16th among Sweepstakes sites.

  • Service
    78
  • Value
    77
  • Shipping
    70
  • Returns
    58
  • Quality
    79
Positive reviews (last 12 months): 18.8%
Positive
3
Neutral
1
Negative
12
50
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I wanted to return the last item but was unable to contact anyone customer service, again NOT WORTH IT!
How would you rate Publishers Clearing House (PCH)?
Top Positive Review

“My point of given young a chance at prize out of poor forgotten county's in America”

O$#*! D.
8/31/23

No one ever win black and young someone who could really make a difference with the founding like build safe havens for homeless in my home town or make a way for battered woman if I had a chance at pch I'd make it actually worth given the prize to a young driven to change our world and less fortunate world sum our system yet failing to accomplish after all their rules and restrictions to resources no homeless want to even get the help of the broken system if it ain't rules it's limits and hold backs

Top Critical Review

“Review”

Luke S.
2/23/24

I been with pch for a while and claiming my stuff until i had a question i called customer service got hung up on. Then called again the lady side step my question im dislike customer service not very friendly i m trying to figure out about the lotto i hit all the numbers but they wont tell me nothing there there starting be scandlist

Reviews (609)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (19)
Thumbnail of user lukestaiger78
2 reviews
0 helpful votes
February 23rd, 2024

I been with pch for a while and claiming my stuff until i had a question i called customer service got hung up on. Then called again the lady side step my question im dislike customer service not very friendly i m trying to figure out about the lotto i hit all the numbers but they wont tell me nothing there there starting be scandlist

Service
Value
Shipping
Returns
Quality
Thumbnail of user harrmanjeanann
1 review
4 helpful votes
December 1st, 2023

My mom is elderly and has been playing for 5 years now, she has a spare bedroom with all the stuff she has bought covering the whole bed. She keeps saying they'll be here any day now and she's on her phone constantly playing all the games. She just lost her house because she was expecting pch to come any day, she was behind on her property tax and had such faith in pch... it was ridiculous! Well they never came and her house I grew up in is gone.
It should be against the law to do this to people.

Thumbnail of user darrins63
1 review
4 helpful votes
May 23rd, 2022

I have grown up with this company and have played & ordered product for close to 20
Years pch always no hassles with
Returns and give you alot of good offers and there is the games where you can win big money and the games are free like front page
Where you can find any info you need to look up and you get a chance to win real money who
Does that pch that's who I have
Been involved with this company for 20 years and i love the way
They turn everyday people's life's
Around always showing up at the
Wright time of need This company
Takes me back to the seventhies in some ways when life was a little more simple & fun and we had more trust in each other

Tip for consumers:
Just pay attention to what you
are ordering your not going to
find a 2 c diamond for 10 bucks
but there are some fun deals

Products used:
House items , classic models
things for the yard,flags water nozzle,tape, nostalgia signs and
never one problem with returns

Service
Value
Shipping
Returns
Quality
Thumbnail of user maem84
1 review
2 helpful votes
December 24th, 2023

Its either racist, or search engine scam, started when I was 19 years old I am now 59 years old. I truly believe this is some kind of scam, magazine, search or the company is racist

Thumbnail of user davidh6781
1 review
23 helpful votes
March 5th, 2022

Items are cheaply made and over priced. Order something they say it's out of stock then out of the blue months later without checking to see if you still wanted it they send it to you anyway. Hard to come up with the money to send something back when you're on SS in the midst of inflation. Don't plan on ever winning anything from them. I spent 8 years making hundreds of entries buying many numerous item from them and have never received a cent from them. Do yourself a favor don't waste any more of your time or money. You would do better to give it to charity.

Thumbnail of user billm1554
1 review
22 helpful votes
February 20th, 2022

Most everything Publisher's Clearing House pushes is junk. They also overcharge for delivery, which is done by a bulk rate company. I've received beaten up and broken items that were too cheap to even ask for a replacement. They flood my mailbox with large packs of offers with my name and address in multiple places throughout.

Tip for consumers:
It's a good waste of time but not so good waste of money. The chances of winning anything are astronomical!

Products used:
A radio

Service
Value
Shipping
Returns
Quality
Thumbnail of user rhondar367
1 review
32 helpful votes
October 31st, 2021

This sweepstakes company had led my father (elderly) for 16 years and he never received a dime or a show after multiple times telling him what days they are showing up with the "Prize Patrol". He even bought multiple products from them just to see if making purchases would help his chances. At this point we are looking to join a class action lawsuit against them.

Thumbnail of user rodicam2
2 reviews
5 helpful votes
February 11th, 2023
Verified purchase

While I understand the goal of the app is have the user click as many adds and confuse the person, STILL I was expecting a degree of ethical conduct but I was wrong! The frustration of being stuck at a level and no matter what I clicked on, nothing worked! Site was frozen! This came in addition to receiving merchandise I did NOT order and being billed for it. My attempts to contact PCH customer service went unanswered! Scam all the way! Deleting this useless app and time to contact BBB about the merchandise I didn't order but I'm charged for!

Tip for consumers:
Beware!

Products used:
None Did not order them! I received items I did not ordered and charged for them!

Service
Thumbnail of user timc1263
1 review
0 helpful votes
October 29th, 2023
• Updated review

Right now I only rate pch a one star rating because of there propaganda BS. To try to get you to purchase somthing before you can get to the part of the site to submit entry to munch product advertising online for those only wanting to play the online sweepstakes and sumitt a entry my guess is there clue of where there heading is Idaho because the clue said the state bird is the color of there uniform wich is Blue unless there misleading and there are other states that have a bird that's the color Blue

Service
Value
Shipping
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Tim's overall review
November 16th, 2022
• Previous review

Not a very good Buisness in overall always trying to sell you something and I get to many emails from them I have called them recently no to long ago and in the past to not to send me all these emails I could play by calling in my entry over the phone

Tip for consumers:
If your only wanting to play sweepstakes do it over the phone or send in a mail in entry and if you do play online sweepstakes waththat you don't accidentally press on a item submitting a purchase of a item unless you want to purchase that item

Products used:
Shirts collectible model cars you put on your shelf and some other items that I could use for household use

Service
Value
Shipping
Quality
Thumbnail of user angelicl3
1 review
4 helpful votes
February 13th, 2023

I would like to see more often PCH giving a million dollar prize to someone in their 40s living in a $30,000 home. Instead of only upper middle class people. That makes me think the game is rigged much like the state lotteries. Always filtering the money to the upper class. Some people who only live on $12,000 a year should be winners at sometime.

Products used:
Flashlight

Service
Value
Shipping
Returns
Quality
Thumbnail of user judyd763
1 review
4 helpful votes
February 26th, 2023

PCH main objective is getting you to buy cheap merchandise under the disguise of making you a millionaire they even say they Love their customers. I am 70 years old - have ordered from them since my 20's 50 years now. The merchandise is super cheap. I have never won any money and I I don't understand don't know anyone who has ever won a cent. I don't understand how they are legally allowed to take advantage of people especially elderly.

Tip for consumers:
Don't order!!

Products used:
Outside light that broke. A magnifying glass that is cheap.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robinr710
1 review
5 helpful votes
January 15th, 2022

I have been playing off and on since 2002 (keyword playing). Yes, I have been caught up in the "I could be the next big winner!" mode a few times and felt disappointed after playing game, after game, after game and only receiving one $10.00 check in all these years, and of course not winning the "big prize". BUT I have really liked most of the products I have purchased, such as the 7 pairs of women's gloves with slip resistant grips. I use them a lot when housekeeping, and use them as an extra layer inside gardening gloves and rubber gloves when I wash my dishes. Most of the house cleaning items are very chintzy, but they still come in handy. I have been very happy with DIY home cleaning tip/many use for books, and other books I have purchased over the years.
So my point is buy wisely, google reviews on the products, and take advantage of the occasional "Only 5.99 shipping & handling", and yes the $30.00 free gift. I have received truly beautiful good quality gift cards and bags, and enough little boxes of kitchen gadgets to use them as Christmas stocking stuffer's for my five adult children's homes, also customer service has been very good the couple of times I have had to call.
So to wrap it up, buy occasionally, play games, have fun and don't get caught up in the emotional frenzy.

Thumbnail of user jerrys513
1 review
27 helpful votes
April 20th, 2020

I'm a PhD and have been playing PCH games/lotto etc. for over a year and have nothing to show for it but nearly 60m tokens in one account amd 25m in another. Every evening I spend up to 100k tokens for "rewards". We order some small item at least once a month. All we ever receive is some $ store item worth "a dollar or two" and at least 20 emails a day from PCH. Yes, playing is enjoyable but entirely non-productive. What am I not understanding?

Thumbnail of user debbiee159
1 review
6 helpful votes
October 26th, 2020

I have been ordering,& spent thousands of $$ at PCH over several years! I am a Presidential Preferred VIP ELITE customer! If I win... I could continue to order alot more! If I don't win soon, will probably have to give up! I am only living on a small as check, so I can't keep on spending on PCH for my dream to win soon! I have hundreds of entries in for the Oct 31 drawing, hundreds of chances on the Ford F 250, & hundreds of chances on the lotto cards! I hope that it's my turn! Please pick me

Thumbnail of user vickishaune
1 review
1 helpful vote
October 31st, 2023

I use to have fun playing pch but not anymore. No one ever wins anything anymore and tokens are to hard to get. Bummer bye PCH

Value
Shipping
Returns
Thumbnail of user dennisd712
1 review
26 helpful votes
July 23rd, 2021

I recall that some years ago, PCH was found to have been dumping literally tons of unopened entries in a New Jersey landfill. This leads me to assume the same is happening today, but since the entries are via the Internet, they are being sent to the great junkyard in the sky. This is nothing more than a scheme to collect dollars from the innumerable ads they show, and to make money by selling good from their various associated vendors.

Thumbnail of user sonnys42
1 review
30 helpful votes
May 6th, 2021

Please do yourself a favor and NEVER order anything from PCH! It is a total scam and rip off! They trick you into thinking you will be the next big winner but it never happens! I have been a customer for 14 long years, filled out all the forms, emails and wasted all my time doing so... you will never win... this is just a gimmick to get your money... all their products are cheap, come form China and are overpriced... STAY AWAY from the PCH Scam Please!

Tip for consumers:
never use PCH it is a rip off

Products used:
household items

Service
Value
Shipping
Returns
Quality
Thumbnail of user christiney567
1 review
6 helpful votes
May 25th, 2022

Games have gone to the dump.
Act like they don't want anyone to play free online!
They pull every stunt in the book to help you not finish a game.
They drop targets. They freeze targets like crazy. New thing is this crazy blocking of targets. Seriously bad the past 2 months.
Why advertise free: when obviously not their agenda?
I know how to play. Once upon a time use to be enjoyable
The game is Mahongg Minute

Tip for consumers:
AVOID!!!!!

Products used:
Phone holder
Oven mitt

Thumbnail of user melissat188
2 reviews
18 helpful votes
March 1st, 2020

I have won approximately $300.00 playing the games which is very great, however I have become increasingly frustrated due to the fact that the link to enter the mega prize drawing works less than half the time.

Thumbnail of user gregg570
1 review
17 helpful votes
July 1st, 2021

Since years being with never won a penny, first year was buying some low quality junk paying at least 4-5 times more than could buy on eBay or 99 Cents Only Stores, than i stop to buy, but still responding to winning offers... very disappointed and tired to get mail every day... no winning at all - will unsubscribe

Tip for consumers:
no wins

Products used:
household junks

Service
Value
Shipping
Quality
Thumbnail of user milob49
1 review
9 helpful votes
March 30th, 2022

Back in the 1970's I used to order record albums (vinyl) from PCH and they were a great deal at the time. Now, as far as the products go that you can order from PCH, it is just about as horrible of a scam as could possibly exist. Cheap, useless products that do not even come close to living up to their description on the PCH website. Much of it just 'made in China junk'. Play their games and sweepstakes. But most definitely stay away from their trashy products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user iracemap2
2 reviews
11 helpful votes
April 1st, 2022

I just found out they have only 2 out of 5 stars. And I know why now! I have entered the sweepstakes daily for 5 yrs. I won $10. I have ordered a couple times from their merchandise but it is a ripped off. I returned an item once and I did not get a refund. They charge S&H onto of ur purchase and there is no mention of that. Plus u can find whatever they r listing on the for allot less on the internet. So don't bother. Buy scratch tickets. At least u have a chance of winning something. With pch it's 1-1000. 000

Tip for consumers:
Do not get into it..it's B.S.

Products used:
Shirt, Flawless hair remover

Service
Value
Shipping
Returns
Quality
Thumbnail of user lornat55
1 review
2 helpful votes
January 25th, 2023

Products are from "Smart Home" and pre pretty low quality. Most items can be gotten cheaper for the same or better quality from Amazon.com. Getting them to lose your number or email or address is next to impossible. Getting them to cancel an order is next to impossible. Refunds? Forget about it. Best to stay away from this company. They suck you in with the sweepstakes and keep pushing the cheap products. Stay away...

Service
Value
Shipping
Returns
Quality
Thumbnail of user josefinar35
1 review
1 helpful vote
September 16th, 2023

I revive emails saying instant wins, all it does direct me to real state to buy homes I wish for & I can't afford, to change auto insurance I am not interested in. Not true, no one wins. Of course this is a negative review I bet won't get posted

Thumbnail of user tomr998
1 review
18 helpful votes
February 19th, 2022

Just did all the work to hit the goal of a billion tokens and it turns out nothing at all happens when you achieve it. No congratulations, no additional tokens of appreciation, no small cash prize, no item discount, nothing. So anyone reading this thinking to spend all the time and effort to hit the billion token mark, note that it means nothing to PCH other than the fact that you wasted a lot of time and effort to hit that number.

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About the business

Publishers Clearing House (PCH) is direct marketing company which sells magazine subscriptions and merchandise while offering sweepstakes.

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2.0
609 reviews
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