Pitney Bowes

Using GSP and Pitney Bowes for first and last time.
I paid for priority delivery from USA to Europe, but Pitney sent the item using "ground" transport service. This make no sense for international delivery.
In that way it take almost one week to cross USA, in case the parcel destination is Europe.
Currently the parcel stuck in Amsterdam, and 3 days later I have no updates.
The price is about 35 % more than If I handled custom taxes and VAT by myself.
Avoid this company when possible.

The late fees ($41.00 currently) and then FINANCE CHARGES (23.25% currently) are almost a monthly issue no matter when you mail your check because your payments go to a P.O. BOX! We have seen deposits in as soon as 8 days but as late as 21 days then we get hit with those fees! And if you don't pay the fees, they continue to charge finance charges!

Trying to call is useless (unless you're buying/leasing a meter). The prerecorded voice tells you to go to the website and you have to jump through hoops to get anyone. The chat is just as annoying. They negotiate with you to pay 1/2 the late fee! SAVE YOURSELF A LOT OF $$$ AND GO ELSEWHERE! As soon as our lease expires, we are NOT STAYING WITH PITNEY BOWES!

If I could give zero star rating, I would. This is the biggest scam ever and frankly I am appalled by the processes and level of customer service and support offered. Customer services agents are poorly trained, often do not understand the basic inquiry, pass customers from one department to another and just waste everyone's time. A basic request becomes a never-ending, impossible to complete task that takes weeeeks to complete (e.g. Close the account and get the return label). Regretfully, the organization i work for has multiple accounts with PB, but I am working very hard on getting ALL of them terminated. We simply do not want any dealings with this company.

Our small non-profit company has a long and chequered history with PB, mostly involving their convoluted accounts and credit programs - very confusing. Most recently we decided to go with another provider. For the last two years, PB would not cancel our account or give me instructions about how to return my old machine; we just stopped paying. They sicced a collections agent on us, who apparently figured out rather quickly that our company owed PB nothing, and the very next day at work there appeared a packing box for my old machine. A couple of hours later an agent showed up to pick up my old unit. I got better service from the PB collections agent than I did from the company itself.

1. The postage meter is reliable and the online postage refill is convenient
2. Tech support was very good when we had issues with the meter connecting to the internet.
3. We have had PB meters for decades. We only renewed last year because they gave us a good rate based on a 5-year contract. Otherwise, there were cheaper competitors.
4. When Covid-19 arrived, we had to close our office and lay off most staff. The rest of us are working from home. PB's leasing department won't budge on the terms of the lease or let us return the equipment.
5. Don't be late on payments, they charge a late fee of 16% PER MONTH. Outrageous!

This is the worst shipping company I've ever had to deal with. False updates on tracking, just horrible customer service. I will inquire about the shipping company used when ordering anything in the future. I will not do business if this (and I use the term loosely) business is involved. If there was a lower star rating I would put have put that.

I've been in business in our local market (Western Canada) for over 25 years. To date - this is the worst vendor i've ever had the displeasure of dealing with. Unrealistic, predatory contract practices, unbelievably bad communcation.

SavagexFenty ships with Pitney and every order I've placed has been lost or heavily delayed, with tracking not updating, sometimes even for weeks. This shipping company is a joke. The last package I ordered was on Sept 24, shipped out a couple days later, tracking didn't update for just over a week and all of a sudden it was in New Jersey from California. And I live in California. Now that it's in NJ the shipping stopped updating again. I will never be using this company to ship goods and at this point I won't be ordering from companies that use them to ship orders. Two thumbs down.

I always order my scrubs from figs and never had any problem with the shipment in the past but since they switched to this Pitney Bowes, my package has just been bouncing back and forth from US to Canada every day. You call their customer service, they don't even know what's going on. I ended up cancelling all my items because I can no longer stand the frustration and stress I was getting. So, yeah we're not purchasing anything from FIGS anymore until they change the carrier which is Pitney Bowes!

We had a lease with them for a postage stamp, couldn't stop our contract without huge fees and when it was over they charged us $86.99 for pick up service.
Conclusion, everything has a cost, it's really not worth it.

I had never heard of this company until I signed up for Ipsy. I thought it'd be fun, but the shipping delays and damaged products (do to improper package handling) have made each month less fun and more of a headache. I'm disabled and rarely leave the house due to my medical conditions, so I do most of my shopping online. I've NEVER experienced such delays and issues! A package will sit in a facility 30min from me for DAYS! Really guys? I could walk there faster to get it! I hate this company so much and wish they'd go out of business!

Would give zero if I could, Wouldn't recommend. Stay away. Packages take forever... The tracking is false, they literally had it by my house then sent it back two hours away just to delay it by two more days... Never using them again or any company associated with these guys. STAY AWAY.

I contacted this company about a package that has been with them for a month and a half. They refused to give me info on it's where it is and also refused to let me speak to anyone else, including a manger, to get help with my package. I was eventually hung up on. I tried calling back and the second person was rude, condescending, also refused to let me speak with literally anyone else at the facility. This place is a scam. I highly recommend not using them. If I could give negative stars I would.

We have a pitney bowes send pro C lite postage meter. This machine is slower than molasses. It takes approx 5 mins to warm up, and then the first time i place an envelope to place postage, it says it is doing maintenance update and to please wait. This afternoon I approached the machine at about 4:40 pm to post an envelope. It went into an extended update that took over 20 minutes. Then when i tried to slide the envelope into the meter, it said it was doing maintenance. Pathetic. Cant wait for contract to end.

Pitney Bowes combines the worst of the old AT&T ("we don't care; we don't have to") with the smug condescension of the tech industry ("take what we give you and be happy, you prols"). I've been with them for over 20 years, but when I wanted to leave, they decided to charge me to do so! Getting rid of them is painful! Don't go in - it's too hard to get out. - RUN the other way!

My package has been in the possession of Pitney bowes for over 10 days now on top of it already being delayed with the initial shipment from h&m. I have a feeling I am never going to get it. It has spent 7 days in Indianapolis and is now sitting in new jersey. It takes forever to get a hold of someone from customer service and when you do... they're useless. They tell you all of the information that you already can see and can't do anything but give feedback to the third party you ordered from. I placed this order in November and has to inevitably be delivered by USPS at the end of the day and I can't help but feel my package couldn't have been give worse luck than this. Pitney Bowes needs to do better.

My package was supposed to be delivered in 3-5 business days and it has now been 2 weeks with no tracking updates. The second package arrived within 3 business days with no problem, and was shipped on the exact same day from the same warehouse, just with a different carrier company. Ridiculous! There have been no tracking updates in over a week, and that update showed it was departing from a town 2 states over, which does not take over a week. Will never use again.