business logo of Paytm
How would you rate Paytm?
grey star
grey star
grey star
grey star
grey star
India
1 review
0 helpful votes
Follow Ronia K.
Unfollow Ronia K.
Send Message
Share Review
Report Review

You can never contact Paytm, they do not care about our issues. A one way company robbing people's money.

Date of experience: November 26, 2022
India
1 review
0 helpful votes
Follow Kapil P.
Unfollow Kapil P.
Send Message
Share Review
Report Review

Very BAD Service.
They dont give any response to any of the issue raised thru their system.
That's why they don't have the customer care CENTRE.
I would suggest NOT TO buy anything from paytm.com

Date of experience: October 5, 2015
India
1 review
0 helpful votes
Follow Arif K.
Unfollow Arif K.
Send Message
Share Review
Report Review

Paytm is fraud
August 30, 2023

Most irresponsible and non dependable from my personal experience. Be careful while dealing with Paytm.

Date of experience: August 30, 2023
Germany
1 review
0 helpful votes
Follow Neha J.
Unfollow Neha J.
Send Message
Share Review
Report Review

I bought a long evening gown but product is not matched with discroption. I write 10 -11 mailsdaily but no response from paytm. Ridiculous. Waste of money. 1 coustmer rating just for deals.

Date of experience: April 4, 2015
India
1 review
1 helpful vote
Follow Sunil K.
Unfollow Sunil K.
Send Message
Share Review
Report Review

Customer care service
September 29, 2016

Bakwas service. Fake site... chor site. Doesn't provide mentioned product. Order no. *******855.
Apna product le jao aur mere paise mere account mein refund Karo otherwise I'll go to consumer court and only you will responsible for all things. Even I will band on your site permanently.
Sunil kumar garg

Date of experience: September 29, 2016
India
1 review
1 helpful vote
Follow manoj g.
Unfollow manoj g.
Send Message
Share Review
Report Review

Once money gone and you have to suffer to get it refund. Poor cashback offers in app like luckydraw thing... as we are playing games... 10 lucky winners in lakhs... $#*!...

Date of experience: November 17, 2018
India
1 review
2 helpful votes
Follow prasad p.
Unfollow prasad p.
Send Message
Share Review
Report Review

My lifes worst shopping experience I finally got from Paytm by buying laptop.
I bought HP laptop costing 30,000/- from Paytm on 24 April 2017 (order ID *******325). In one week it got delivered, that is ok. In first day only I found out it is defective piece, its touchpad not working properly and battery too draining in one hour only where as this model gives atleast 4 to 5 hrs of battery life but thats not all, I found out my laptops warranty has already started 7 months back (warranty already started on 10August 2016). Holy $#*!!. They have given me used laptop. This is absolutely fraud case.
I started calling them for return for such fraud case and they simply refused. But still then I agreed for replacement and started hoping for replacement. But now its 3 weeks passed and I still didnt get any reply for replacement instead of calling these guys every two days, they simply says sir it will take 48 hrs, our team is working on it. Thats not all of level of bull$#*!, Paytm also blocked my mobile number, I had to call from different mobile every time. I dont know when these guys will replace my HP laptop. It was my biggest blunder to buy from Paytm. Below are proof (warranty status on HP website and my laptop order invoice)of this Fraud Paytm and that Fraud seller.

Date of experience: May 18, 2017
India
1 review
1 helpful vote
Follow Kechesin K.
Unfollow Kechesin K.
Send Message
Share Review
Report Review

Too disappointed
July 15, 2016

Where in the world can we get night marish online shopping experience then paytm? I am having the worst online shopping experience ever in my life. I ordered 5 watches on 12th July and all I received was an email that says my payments are done, after a day they confirmed that the order placed is packed and ready to be shipped... Since then they've not shown any professionalism. They said courier will pick and thats the last update for five days, when I quarried they through mail they promised to sent within 24 hours, so waited patiently but after 24 hours nothing was done then I had no option but raise the issue again this time on they sent me a mail that was totally irrelevant to my quarries... Having got no option I sent one more mail hopping they will rectify their mistakes but this time around they've gotten more insensible, in reply they reminded me that there is a cancel options and if I don't they will, and finally the only solution after five days was... wait for 48-72 hours to resolve if not they will start the process of cancelation. Is that a joke? Worst worst worst ever online shopping experience... Never will buy things from Paytm again. Extremely disappointed

Date of experience: July 15, 2016
India
1 review
0 helpful votes
Follow Chandresh S.
Unfollow Chandresh S.
Send Message
Share Review
Report Review

FRAUD FRAUD FRAUD
June 18, 2017

Today I tried to book a ticket online on IRCTC.
In last process it turns to payment gate way through PAYTM I paid the amount 940 instead of 920 they have charged 20 extra for payment through PAYTM.

Rather I go on... I received a debit message of 940 by Paytm but I didn't received a e-ticket.

I received a message from IRCTC that your last transaction has been cancelled but still I didn't received my money back from PAYTM.

What the hell is this transaction ID Is**************

Date of experience: June 18, 2017
India
1 review
1 helpful vote
Follow BSJ J.
Unfollow BSJ J.
Send Message
Share Review
Report Review

ALL I WANTED TO SAY NOT TO PURCHASE ANY THING FROM PAYTM. I HAVE ORDERED FLIP COVER FOR LENOVO S820 MOBILE BUT WHAT THEY SENT IS OF LENOVO A680(5.0 INCH) WHICH SIZE IS BIGGER THAN LENOVO S820(4.7 INCH)... THEY ARE FAKING AND FOOLING CUSTOMERS... THEY SHOULD SHUT THEIR BUSINESS... BIGGEST f******* IS PAYTM

Date of experience: June 27, 2016
India
1 review
0 helpful votes
Follow Ashish k.
Unfollow Ashish k.
Send Message
Share Review
Report Review

I have bought a watch from paytm... quality shown at the time of purchase is different from actual... it's worst watch. I have applied for return but they are not acceptin return
*******459

Date of experience: May 6, 2017
India
1 review
3 helpful votes
Follow Siva k.
Unfollow Siva k.
Send Message
Share Review
Report Review

I tried to recharge Rs. 120 for my Idea mobile from PAYTM site. But in PAYTM the Status was shown as PAYMENT FAILED. But i had been deducted amount from my credit card for the same.

PAYTM order details:

Order No: *******693
Order Total: 120
30 Dec '15 11:10 am
Status: Payment Failed.

CITI Credit Card::

30/12/2015 ONE97 COMMUNICATIONS LNOIDAIN 114.00.

But now all my order history has been completely erased from PAYTM site. I have been sending mails to PAYTM customer care regarding this issue., But no response. Even tried to call the CC number. But no response. Could anybody please help to get my money back.

Date of experience: February 8, 2016
India
2 reviews
3 helpful votes
Follow Kashif H.
Unfollow Kashif H.
Send Message
Share Review
Report Review

Cheaters
October 22, 2017

I ordered 2pcs Crown Design Rhinestone Embellished 5.5 Size White Wedding Rings for Women From Damai Impex and 3pcs Leaf Open Design Alloy Rings for Ladies with order number # *******885 on 24 September. Till today 18 October I did not received the product. They sent the courier through Gati International and don't what they have done to the product. I am going to log an FIR against Gati & Paytm both and will send them a legal notice as well. I happy that they gave me chance to take a legal action. I will ask for a very high compensation and they will suffer this time

Date of experience: October 22, 2017
India
1 review
0 helpful votes
Follow Manjunatha D.
Unfollow Manjunatha D.
Send Message
Share Review
Report Review

My name is manjunath I ordered Phillips 1712 rupees trimmer but I received 300 rupees Nova trimmer when I complaint and called somany times but they didn't responded at all, don't believe in paytm for online orders.

Date of experience: December 30, 2016
India
1 review
12 helpful votes
Follow Nagendra B.
Unfollow Nagendra B.
Send Message
Share Review
Report Review

I got FASTAG through PayTM on Dec 15. I was told that all I need to do is to maintain a minimum of Rs150 balance in my Paytm wallet and that is sufficient for the FASTAG to work, but everytime I go through Toll plaza it says negative balance in my account and I have to pay cash. I have called Paytm nearly 40 times on their 1800 number an no one picks up. Their customer service really sucks.

Date of experience: December 30, 2019
India
1 review
1 helpful vote
Follow manpreet s.
Unfollow manpreet s.
Send Message
Share Review
Report Review

Worst customer care ever!
December 28, 2015

I am writing this after tried calling "24*7" customer care number(never existed). Write mail to *******@paytm.com and finding a simple solution TO HOW CAN I CHANGE MY BLOCKED PHONE NUMBER TO NEW ONE after providing every single details still getting NADA.

How can I enter an OTP from my blocked phone number which is NOT WORKING morons.

Hope I find a solution here.

Details my email is same as old my registered mobile number is blocked and when I entered my details system asking me otp which is blocked so unable to enter otp to go further to change/edit my details.

Date of experience: December 28, 2015
India
1 review
0 helpful votes
Follow Amit V.
Unfollow Amit V.
Send Message
Share Review
Report Review

*******056 I call paytm services
Someone call me from this no *******056 for solve my problem
He send me a link in text msg after I click all my account cash deducted around 18 thousand

Date of experience: January 27, 2019
India
1 review
1 helpful vote
Follow Vishal S.
Unfollow Vishal S.
Send Message
Share Review
Report Review

2.5 Lakh hold
March 9, 2019

Hi guys i am offline seller of PayTM. Business Name - Gadget Shop *******838. PayTM is not giving me my money 2.5 lakh which I received by customers through PayTM.

Date of experience: March 9, 2019
India
1 review
4 helpful votes
Follow ashish k.
Unfollow ashish k.
Send Message
Share Review
Report Review

www.paytm.com
July 23, 2015

ORDER NO. ************** Jul '15 2:14 pm

Harry Potter And The Philosopher's Stone
Qty: 1 | Sold By: Tapyourbook.com
Rs 319
REFUNDEDREAD50Promo Code READ50 has not been utilised. It's available for re-use

Cancelled book after i wrote a mail yesterday on 23 july that order is yet to be shipped and delivery date is 26 july sunday. Got mail order cancelled as denied by seller tapyourbook.com

Frustrating as my child is waiting for the book, you canceled once i wrote but were not able to find from the seller why no movement from so many days.

Also the book is shown available by same seller at inflated price now. How can you allow that?

I will like to give a bad rating to tapyourbook.com but is not able to find where to rate it on your site. If we can rate only after order completion what about orders canceled by seller itself.

You returned money in my wallet, I am ok but what about people who want money refunded to creit card after a bad experience?

Regards

Ashish

Date of experience: July 23, 2015
India
1 review
3 helpful votes
Follow Ganesh M.
Unfollow Ganesh M.
Send Message
Share Review
Report Review

I ordered at Paytm after 6 days they canceled the product and initiate the payment but I didn't received the Payment.

Their customer care executive didn't help me.

Worst Company I ever found.

Date of experience: January 20, 2016

Overview

Paytm has a rating of 1.7 stars from 769 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 698th among Discount Shopping sites.

service
103
value
89
shipping
81
returns
81
quality
82
+91