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India
1 review
10 helpful votes
Follow Dr S.
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I ordered one rechargeable flameless cigarette lighter order no #*******922 and today I got the shipment which contains one PLASTIC OK STAND FOR SMARTPHONES. I have lodged a complain no ******* but still not sure what will happen. My previous experience was similar. The product quality is extremely poor.
So I suggest all buyers to stay away from this fake mall which is better to called a cheating house.

Date of experience: July 28, 2017
India
1 review
1 helpful vote
Follow avinash D.
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Customer support of Paytm is very very poor. Dont solve problem carefully, i got cash voucher from nivea product. Adding that cash voucher showing successful. But that cash didnt come to my account. I have given all proofs to customer support but they are just repeat things and wasting time of others. I RECOMMEND NEVER USE Paytm. U CAN BE VICTIM ANY TIME.

Date of experience: October 9, 2015
India
1 review
4 helpful votes
Follow Irfan A.
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A few days a ago there was an offer on paytm regarding koutons jeans worth INR 4,999.00 just of INR 999.00 with INR 399.00 cash back after delivery.the shipment was dispatch against order number *******‏, a power bank was offered free along with it.

I received the delivery& to my shock it was not koutons, it was a bloody ordinary road side hawker brand sent to me along with a stupid powder bank which does not work either.

The combo jeans offer is not what was actually offered.it was a complete fraud, waste of time & their customer service is all S**t. They just keep sending standard formatted messages which never speak of the rubbish brand they have sent, neither do they give any reason for the power bank not working.

May the curse be on paytm, who cheat with people and their hard earned money, may all involved face the toughest of situations in their lives & this INR 999.00 teaches them a lesson.

I want to take this to consumer court & even ahead, don't mind spending a fortune if i have to, but this order will for sure be treated as one of the worst that paytm has ever dealt with.

Date of experience: May 5, 2015
India
1 review
1 helpful vote
Follow akmal k.
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It is very difficult to refund if once transaction cancelled.
There is no customer support overall.
You have to wait for email
There is a Helpline number *******797 which is not reachable 24*7

Date of experience: February 8, 2017
India
1 review
5 helpful votes
Follow ramu b.
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I took one mobile from paytm last month, number of times I requested them for cash back, they are not adding in to my wallet, my sincere request is do not go for cash back offers.

Date of experience: May 10, 2015
India
1 review
1 helpful vote
Follow Shailendra G.
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Team is highly insensitive on CSAT. No delivery update, I didn't get the delivery for 13days and at last I had to cancel my order.
Completely unprofessional behavior

Date of experience: July 13, 2015
India
2 reviews
1 helpful vote
Follow pratik c.
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World most bad site...
September 29, 2016

I orderd fast tract watch Rs 2900, on which 35% cash back offer but but that cashback is not creadited in my account...
Then i return my product then refound also be not given by them even after 8 working days... it is untrustabal site...
Guys try other online site it is fake site...

Date of experience: September 29, 2016
India
1 review
2 helpful votes
Follow Himanshu S.
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My order no. Is XXXXXXXXXXX. And i got scheduled date for my order is 11oct. But i didn't received my product yet. Very poor delivery process of paytm. They have told me that your product will be arriving from the Ghaziabad. But when i track my order they have shown the product is arriving from Hyderabad
#bad_expreince
#fraud_paytm.

Date of experience: October 14, 2017
India
1 review
3 helpful votes
Follow Jomy A.
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Worst Website For Shopping. Don't shop with these cheater's Fraud company.!

Paytm sucks.!

No Services no customer support nothing available with these cheaters.

Don't shop with these cheater's Fraud company

Don't shop with these cheater's Fraud company

Don't shop with these cheater's Fraud company

Don't shop with these cheater's Fraud company

Don't shop with these cheater's Fraud company

I have never seen the worst customer service PAYTM

Date of experience: November 13, 2014
India
1 review
0 helpful votes
Follow Pandiarajan R.
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I request you Please dont use paytm paytm is very worst services i lost my amount morethan 4 times so i request my friends in my company i request my friend and family members dont use paytm its my number any clarification cal me its my number *******557, my email id *******@gmail.com its my lost report
1. 30.07.2018 I book Train Ticket IRCTC My Amount is debited But Ticket is
Not Book My Amount also Not refund So please take action.
Ref No **************
2. 01.08.2018 I book Train Ticket IRCTC My Amount is debited But Ticket is
Not Book My Amount also Not refund So please take action.
Ref No *******
3. 15.08.2018 I book Train Ticket IRCTC My Amount is debited But Ticket is
Not Book My Amount also Not refund So please take action.
Ref No *******
4. 17.08.2018 I book Movie Ticket Www.justickets.in My Amount is debited
But Ticket is not Book My Amount also Not refund So please take action.
Ref No *******

Date of experience: August 23, 2018
India
1 review
1 helpful vote
Follow Vicky r.
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I have 1900 rupees in my Paytm wallet and I forget my password so try more then five time and when next day I try they block my account temporarily since from March 23,2017 I give them my account statement 100 time but still when ever I call them they ask for statement, they never reply to my email, if any one know how to take care plz let me know, Paytm is now taking money giving silly exquisitely I'm fed up with them I know they not return my money,

Date of experience: April 6, 2017
India
1 review
0 helpful votes
Follow Apoorva S.
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Coolnut power bank
June 12, 2017

The best Power Bank, fully recommend it, I was on vacation at Disney all day and was taking pictures, videos etc, and I always had energy for my phone and I even got to share power for the phones of my brothers.

Date of experience: June 12, 2017
India
1 review
2 helpful votes
Follow vijay s.
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A month ago I bought a boot(AG footwear) through paytm. And just after 1 month the sole of the boot has been cracked.

SO the quality of product was too inferior, total waste of money and time.

Date of experience: January 3, 2016
India
1 review
4 helpful votes
Follow Nomesh s.
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Stolen my money
December 22, 2016

No customer support on call and email. No return money. Not given to answer of any email's
Totaly fake website like they want to fraud to all customer's.

Date of experience: December 22, 2016
India
1 review
0 helpful votes
Follow MEENAKSHI R.
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Worst experience
May 1, 2017

I purchased a branded handbag. And paytm delivered a 100/- rs. Handbag instead of 1000/- I requested for return but seller did not respond. Sellers on paytm are crooks. Don't buy anything on paytm

Date of experience: May 1, 2017
India
1 review
0 helpful votes
Follow Guri B.
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Great Service
July 10, 2019

This customer service is very great i want to change my mobile number. But i can't find the any way to change number so i requested to paytm customer care center. The provide me very good guidance and finaly i changed my patm number
With reguardings
Guri brar

Date of experience: July 8, 2019
India
1 review
1 helpful vote
Follow ankita m.
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I suggest not to buy anything from paytm and their third party merchant. They all try to cheat people. They provide with fake gift bouchers and deduct your amount

Paytm and little app is the worst

Date of experience: June 18, 2017
India
1 review
3 helpful votes
Follow Amrita M.
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Paytm chor hai
December 21, 2016

Paytm is a cheater app which is just cheating the people, Bakwas service. Fake site... chor site. I have transferred the amount *******/- through paytm to my relative account, it got deducted from mybank account but it did not got credited to my relative account it has been almost 8 days over and i am continuously requesting the paytm to guide me procedure that how can i get my amount back but did not receive any of the mail or message from paytm side. Paytm is really fraud app which is cheating people. I request to other people dont use Paytm and we aware by the fraud done by paytm. Paytm is chor app. Now will contact to Consumer forum regarding this fraud. PAYTM CHOR HAI... PAYTM CHOR HAI...

Date of experience: December 21, 2016
India
1 review
4 helpful votes
Follow Rajat S.
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1
November 4, 2017

I had very bad experience with paytm I am using last four years Paytm I booked ticket from Paytm Srinagar to Chandigarh return with travel insurance last week indigo flight call me for flights cancel information and give me some other options for travel other day then I write a message for paytm and write a simple msg ( my indigo flight cancel this is msg give by indigo) and they after yesterday's paytm cancel my ticket and say sorry we can't help u when I told the customer care and say this email sand by u sorry we can't help u it's very bad experience

Date of experience: November 4, 2017
Hong Kong
1 review
6 helpful votes
Follow Pradeep K.
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This PAYTM f*kers made me fool. I ordered for Sony XS-N*******, ORDER NO. *******844, date: 13 Aug'15. After a long waiting of nearly 20 days I was made fool by sending some crap'XS – FB1630' which is cheaper then wt I ordered. After receiving the package I was pissed-off and call the customer care those stupids simple saying raise an returned request and order another pic.

You might be feeling this is an fare offer. But f*king twist is once cancel the order the amount will be deliver to paytm wallet and cant transferable to bank.

If think to reorder the same now the price 3500 where as in Snapdeel and other are offering it for 2600.

Dear finds pls dont fall for the discount price drama, PAYTM is a big cheater they manipulate the orders. Thats why they dont offer reviews for there products.

Date of experience: August 31, 2015

Overview

Paytm has a rating of 1.7 stars from 769 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 698th among Discount Shopping sites.

service
103
value
89
shipping
81
returns
81
quality
82
+91