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India
1 review
5 helpful votes
Follow Parth V.
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Defective Product
June 15, 2015

Dear Purchaser i Let u Know that Please don't Purchase from Paytm an Electronic Item Because they Delivered Defective Product by Giving you Cash Back Offer so Please Be Aware About That and then they Don't Take Return as his policy Reflect that defective product Return back within 15 Days But they Refuse me to Return Back my Laptop Purchase from paytm.

Thank You

Date of experience: June 15, 2015
India
1 review
0 helpful votes
Follow Suraj P.
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Paytm is a fraud app
September 18, 2020

They will make your wallet zero

Loot all money and never return back. Don't use this app. Even Google pay has removed this fraud app.

Am struggling to get back my money

Date of experience: September 18, 2020
India
1 review
1 helpful vote
Follow vartika t.
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Dont believe paytm
September 6, 2016

Very bad and worst experience of mine with paytm. I ordered 5-6 things from paytm and all are duplicate. They are selling the duplicate product. One product was puma wallet. After receiving i went to puma showroom for confiring it and i found that it was duplicate. My request to you all dnt believe on paytm. Because i really faced. They are giving the gaurantee seal of origanality and fooling the customers.

Date of experience: September 6, 2016
India
2 reviews
3 helpful votes
Follow Suny c.
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This site is a boon for the people who are in urgency of recharge. And phone app is a another facility, every time I need to put balance I blindly go to this website.

10 Thumbs up to Paytm!

Date of experience: September 12, 2013
India
1 review
0 helpful votes
Follow Ankit U.
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Cheater, Why are you not refunding my money? 4 days has been gone but I did not get back my money.

Under the order section, we have had seen that need to help option. And I have clicked on this and complain 8 to 10 times but I did not get the response from your side. When I was tired then I have decided to complain your Facebook page. Finally I got the response from your side. Can you resolve this issue. I want to refund my money immediate.

I think you are cheating me? It is my first experience and I think It is so bad for newly customers. I think when I get back my money then I will uninstall PayTm App. I was using Freecharge app for the transaction. I think this is the perfect app for me. No one can beat this app beacuse it is awesome.

Date of experience: May 6, 2018
India
1 review
0 helpful votes
Follow Vicky K.
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Worst experience
May 8, 2017

The worst experience using paytm, i have deteled the app from my mobile, i was transfering just rs 100 into my bank ac through my debit card, i paid rs 5.10 extra for the same, thats a hell lot of a interest. NEVER USE PAYTM
*******068

Date of experience: May 8, 2017
India
1 review
2 helpful votes
Follow Dasari R.
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Cheater PAYTM
May 9, 2016

I have bought a TV LG40lf6300@*******. They have mentioned 12% cashback on the site but have not provided the promocode. So i have tried applying other codes but in vain. I have moved forward and purchased the product and asked the customer care about the cash back. They said it will be updated in 7 days as i bought on EMI mode. Now after 7 days they came back and are telling me that i wont get the cash back as i have not applied the promo code. I have sent them the screen shots of the offer and screen shot where i could not apply the promo code but of no use. There is no response. Really frustating and awful!

Date of experience: May 9, 2016
India
1 review
2 helpful votes
Follow Vishal Y.
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I bought an Acer laptop & got a defective piece. Paytm is not returning it for last 10 days after requesting for return. It seems very unprofessional. It feels like a LALA SHOP. Very bad

Date of experience: June 27, 2016
India
1 review
0 helpful votes
Follow Manohar k.
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I did payment. My balance is debited but not successful in merchant account. I complained also no response anybody... Paytm is very slow service and not helpful

Date of experience: March 18, 2017
India
1 review
1 helpful vote
Follow shiva s.
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Very bed site fake update code please other person again not place oder or recharge and bill pay,
Cust care service very bed not pick the call i m 3 transaction but not yet cashback

Date of experience: October 7, 2015
India
2 reviews
2 helpful votes
Follow shivani s.
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Worst website!
I have received a defective item and instead of replacement the $#*!ing $#*!s were asking asking me to get it rectified from the store, I made a purchase from PAYTM not from the store, so its better to improve your services if you want business from INDIANS.

Date of experience: March 5, 2016
India
1 review
0 helpful votes
Follow Kunjan r.
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Money fraud
March 8, 2017

Paytm is a fraud dont go for it
I open account on paytm with 500 Rs its debited from bank successfully but in paytm wallet is showing 0 Rs now when i call paytm they said your transaction was fail and now bank is saying u ask paytm and paytm is saying u ask ur bank
I lost my money
Please do not go for it

Date of experience: March 8, 2017
Nebraska
1 review
0 helpful votes
Follow Chandrasekhar N.
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They are selling second hand products, and they are not giving proper response.
For customer care it will take 10 mints and after connecting to customer care they are not giving proper response.

Date of experience: May 7, 2018
India
1 review
0 helpful votes
Follow Loveleen M.
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Never do any exchange deal with Paytm. It's totally fraud. They will never pickup the exchange device. Which is a total failure deal in terms of profitability. It's a scam to get ur attention.

Date of experience: August 21, 2018
India
1 review
1 helpful vote
Follow Naren c.
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I made a recharge for Rs. 3000/-
But they took the money, not done the recharge process. Saying the amount will refunded to ur wallet.

Then why the $#*!ing they are doing like this

Date of experience: February 29, 2016
India
1 review
3 helpful votes
Follow Mohd A.
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Really Appreciate the Way of Making Fool to customer!

While Booking you Showing the Date of Delivery is Next Two Days,
But After Payments Done Expected Date of Delivery is INCREASED Twice a Day.
I had Done the Payment in the (Morning) May 26,2015 Then Why you Shipping my item on 30th May 2015, While Shipping Address is is the Heart of Delhi pin *******.

Other Vendors are Delivering all item in Just NEXT Day of Purchasing item.

I will update the Status Everywhere on the Internet Fastest Courier and Fastest Delivery and Biggest Supplier PAYTM.

Date of experience: May 31, 2015
India
1 review
4 helpful votes
Follow Abhishek N.
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Hi,

I made a order from PAYTM (ORDER NO. *******604) on 16th july, i waited for almost a month in a hope that i will receive the product, even i keep on tracking the safexpress courier on daily basis waybill: *******, and one day i receive the mail from paytm that item is delivered, i crosschecked the same with courier they said the package is lost, but paytm is not listening to me, they are claiming that product is delivered without showing any proof to me. This is straight away a case of cheat and fraud from paytm. Even they are not giving me any compensation and refund for the same. I lost 1130 INR on this. Please do not use this service as its a waste.

Date of experience: August 19, 2015
India
1 review
0 helpful votes
Follow Manish B.
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Complain in sound box in 4month no replace device & no propare service rent in cutting in all mouth very very poor service in paytam service team swaap machine complain 15 days old complain no change machine no parfect view

Date of experience: July 9, 2021
India
1 review
1 helpful vote
Follow kapil b.
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Hi,
I have been using paytm for recharges from last 5 years so far it was very good.
When coming to online shopping worst service from paytm. Guys don't buy any products from paytm.

Date of experience: September 30, 2015
India
1 review
0 helpful votes
Follow tallam k.
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HI i am karthik from Hyderabad and my mobile no*******555 and i transferred 2000rs on my friend mobile no on nov 1st 2016 till not yet reflected in his paytm wallet and i raised complaint in paytm from both sides in complaint they paytm care reverted me like provide your credit/debit card details so that they cheat hyderabad customers after 9 days also amonunt not reflected incustomer i sended mail them please provide ccare no so i want speak they revert me to write only mail and we have options in our website two much cheating paytm customers in hyderabad

Date of experience: November 8, 2016

Overview

Paytm has a rating of 1.7 stars from 769 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 698th among Discount Shopping sites.

service
103
value
89
shipping
81
returns
81
quality
82
+91