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India
1 review
0 helpful votes
Follow Vivek R.
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Just DONT BUY from PAYTM
September 24, 2018

Most of these big electronic companies dont give warranties on PAYTM.
BIG WASTE on PAYTM.

And CUSTOMER SERVICE hires predominantly IDIOTS. Guess thats the qualification.

Need more details email. And will provide invoice details. Vivek. *******@gmail. Com.

I may have to take the pain go to Consumer Court. For these A***

Date of experience: September 24, 2018
India
1 review
0 helpful votes
Follow Prabhat R.
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PAYTM NO 1 FAKER
October 4, 2015

NEVER BUY ANY PRODUCT FROM PAYTM, YOU CAN SAVE FEW BUT THEY SENT USED PRODUCTS AND WHEN YOU RETURN THOSE PRODUCT THE SELLER THROUGH WHICH PAYTM DEAL REFUSE TO ACCEPT THE PRODUCTS AND YOU MAY LOSS MONEY AND PRODUCT TOO. I HAVE MORE THAN 100 MAILS OF PAYTM FORM LAST 1 MONTH BUT THEY SENT YOU SYSTEM GENERATED MAILS IN WHICH THEY WILL SOLVE YOUR PROBLEM WITHIN 48 TO 72 HR AND THEN YOU HAVE TO CALL AGAIN AND SAME NEXT, DEAR PLEASE BUY ANY PRODUCT FROM AMAZON OR FLIPKART AT LEAST THEY NOT DEALS WITH MEDIUM OF DIFFERENT SELLER. AND IF YOU WANT TO BUY OLD USED PRODUCT YOU CAN

Date of experience: October 4, 2015
India
1 review
0 helpful votes
Follow Vijay Y.
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Fraudulent
February 7, 2021

I have not made any transaction while payment deducted. There is no customer support. Please remove this application, Can fraudulent any time. Do not attach bank...

Date of experience: February 7, 2021
India
1 review
3 helpful votes
Follow Imron R.
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Poor Customer Service.
November 26, 2015

It is very unfortunate that such a big company is not sharing the customer care number.
I transferred some amount of money from my bank account towards my paytm account on 25th of november. The money got debited from my bank account but still i didn't receive the payment yet. Their is nobody to listen any complaints regarding the said issue.
The given customer care number is not working.
NO CUSTOMER SATISFACTION..

Date of experience: November 26, 2015
India
1 review
0 helpful votes
Follow Sahil a.
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Fraud paytm
December 17, 2016

Money debited order cancelled still not recvd the money back to wallet such a bad service wish I could give them zero as they are zero no reply to emails nothing is happening no records of my trans bad bad paytm stop advertising paytm kro ghanta kro paytm

Date of experience: December 17, 2016
India
1 review
1 helpful vote
Follow Wasim H.
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Fraud
July 23, 2016

I asked for a help from paytm. My old mobile number got shut down. I asked for help they didnt help. I tried to log in from registered email id but it was asking for an otp sent on old number. How would i get that. I asked paytm several times through mail for help but these people don't give a damm. Bloody frauds. I still have money in my paytm wallet and these people are total thiefs.

Date of experience: July 23, 2016
Massachusetts
1 review
6 helpful votes
Follow Parveen M.
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Gang of thieves
January 17, 2018

Bought ticket from paytm, cancelled it because of medical emergency and paytm is saying come for inquiry after 45 days, look like gang of thieves and does not want to refund.

Date of experience: January 17, 2018
India
1 review
1 helpful vote
Follow Anjul S.
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Very Bad Service and Cheap customer Care, No Single word for Support. If you want purchase then You can buy on your own responsibility, No Paytm will Not Support after ordering. As i have orden BSA i bike 7 Speed for Men (Order No*******629) and received the Ladies Cycle and after calling on Customer Care, they completely deny for Support, they Directly told to Return Only and no Support about replacing. Means if Boy/Men order his gents cloths then Paytm will deliver Ladies Clothes. Paytm words the-wear it or return... what is this? Paytm cheating to customers.

Date of experience: September 27, 2016
India
1 review
0 helpful votes
Follow Rocky A.
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Due to some personal issue I had send money to one of my friend but still he did not received it, this was very urgent and now due to that he is in problem... very disgusting and irritating services of PAYTM as in past also I have seen this that several times we send money and paytm keep it and after few days settlement is done but who will bear that pain which we face during that time, Do PAYTM gives interest on that or pay our loss, really I am very upset due to this and there is no way to contact to customer care also only you can chat with IVR and enjoy your pain.

Date of experience: March 12, 2022
India
1 review
1 helpful vote
Follow Karthik H.
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I had to maintain a min balance in paytm for a taxi booking app. But after my ride, my paytm balance became zero.!
Please don't do online transaction with this site. And avoid using it!

Date of experience: July 7, 2016
India
1 review
0 helpful votes
Follow Krupal m.
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One of the worst services ever came across, the shoes which I had requested for pick up had been cancelled automatically.
When asked no one replies to it
Worst service and it's all fake products

Date of experience: May 7, 2017
1 review
1 helpful vote
Follow ajay n.
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Please do not buy any Home Appliances items through Paytm. Today i had a worst experience with paytm. I bought LG micro oven (it costs around 26 thousand Rupees), They delivered the damaged product to me and see the return policy and limitation.
It is totally waste of my money.

LG technical execute came to my home and opened the packaging seal and found that it is damaged.

They mentioned return policy: Seller will either accept returns or replace the product within a 7 days from date of delivery of the item only in the case of damaged, defective or wrong products received. Orders once placed, cannot be cancelled. Please contact our customer care for assistance on returns and replacements.

And they mentioned "Please do not open the box until the demo/installation personnel is present. This shall help in the rare case of any product defect/damage claims."

Now they told that they won't take return the item that they have delivered. I have lost 26 thousand rupees unnecessarily. I do not know what should i do with the damaged item.

I spoke to the Paytm customer care executive they speak only the return policy time, that is it...

My sincere suggestion is "Please do not buy any electronic item through paytm" they tell only the rules. They do not need customer satisfaction they need only money..

Date of experience: October 6, 2015
India
1 review
0 helpful votes
Follow Anurag A.
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Bad experience
April 28, 2017

I ordered a LED of LG 43LH547A but after a week i received some other model. Even on the bill they mention the model which one i ordered but actually it is 43LH520. When i called them they told it was mistake. Don't know how it is possible.

Worst experience...

Anurag aggarwal
*******224

Date of experience: April 28, 2017
India
1 review
1 helpful vote
Follow manoj v.
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Worst
May 9, 2021

Worst app from last 1year. Worst customer care service. Always give PAYTM FIRST COUPEN, this also useless. Paytm mall charges more than Amazon & Flipkart now. Dont known why this site gone down. Last 5 years I am a regular customer, now I switched to Amazon

Date of experience: May 9, 2021
India
1 review
0 helpful votes
Follow Altab A.
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Hi phonepe helpline number 89, 27, 79, 66, 96,
Phone pay please help me
I had transferred 2000/- amount to vaishli shinde but by mistakenly transferred to shoheb goli
In between on phone pay registered mobile number is same both name.
My I request to you phone pay
Kindly give us customer care no
And help refund from wrong account

Date of experience: March 26, 2022
India
1 review
0 helpful votes
Follow Loveleen A.
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Paytm dont give response on the queries. The helpline numbers are not working properly. I have returned the product on 4 th march and now its 18 march. Still no refund has been given.

Date of experience: March 18, 2017
India
1 review
0 helpful votes
Follow Dheeraj M.
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Bad, bad, bad
March 29, 2017

Very worst company they are not giving proper service. I hate it. I would request to trai kindly do insolvence to this company. I am too frusted to this company. I hate it. Hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate worst worst worst.

Date of experience: March 29, 2017
India
1 review
0 helpful votes
Follow Rajesh R.
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Worst service and worst customer care services, really Fraud
Beware of PATHETIC service, fake offers of PAYTM they are cheating with false promises. I ordered a Samsung washing machine online on 30/06/17 and paid online INR *******. My order was confirmed and expected and expected date of delivery was 06/07/17. I was expecting that they will deliver on time but it got delayed on part of Paytm and on 07th July I got mail that I returned that Washing machine and they have refunded my online payment. However I have NOT requested for any return neither the order came to my address. I kept on calling and sending massage since then to Paytm and their service provider but they are very arrogant and pathetic to reply. Not even bothered to reply my query that why they have returned the order without request or any communication prior to that. And now refunding me INR ******* is it my fault? Why should customer suffer.

Date of experience: July 8, 2017
India
1 review
0 helpful votes
Follow Ishita S.
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Pls call@ *******733 - my 5K issue not resolved since a week. We have been endlessly trying to reach you everyday for almost an hour. Is there any way you can be proactive in resolving our issues?

Date of experience: August 10, 2017
India
1 review
0 helpful votes
Follow Sumir k.
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Worst after sale service i have ever seen, the merchants are even worse as they really don't care once the product is sold.

Display Name: aqua nectar
Email Id: *******@gmail.com

Date of experience: May 29, 2017

Overview

Paytm has a rating of 1.7 stars from 769 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 698th among Discount Shopping sites.

service
103
value
89
shipping
81
returns
81
quality
82
+91