About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
They will streamline your payments whether you are paying or being paid. Their services are fast, reliable and simple to understand. What else one could ask for?
Customer service is just there, got an issue? Reach out to them, they will help. You ALWAYS.
Payoneer is the definition of LESS is MORE.
Joined Payoneer a month ago. Submit everything correctly. Already received payments in my account BUT MY CARD IS NJT APPROVED YET. Called the call center several times, they always replied that my case will be solved in 2-3 business days. Is already 20 business days and still nothing. Basically they are lying to me. Today I don't know yet what I will have my Payoneer Card. Don't trust Payoneer anymore. Worst onboarding customer experience ever.
My issue was resolved from the first time by talking with the best agent Leo, I'm very happy to deal with payoneer.
First of all my English is not good. But they understand m problem and solved it in few minutes...
My problem is that i wrote my name wrong Yaman Kunar, but my name is Yaman Kumar.
Thank you so much for solving my problem sir
Received funds on the 9th of Sept, but today (22nd) it is still not released, despite us supplying all the requested documents. Numerous calls were made, queries were "escalated" and given "high priority status" - but still nothing. This is well beyond the 5 day advertised turnaround time. In fact, each call we made, we are promised same-day release. The reason given: unexpected high volumes of queries. This is a payment solution... that cannot handle the release of incoming funds, which now appears to be a very manual process?
I was disappointed that Payoneer only offers 1 kind of two-step verification mode. Only via mobile. I tried withdrawing my money via Payoneer but since my old mobile number got expired. I can't access my account. I had to call and request to change my number and the team who handles this is already closed. I was hoping help will be given in after an hour or two since it's urgent.
So far so good I've worked with payoneer for as long as maybe 10 months to a year and I must confess tgat it's wonderful, but imagine the inclusion of cryptocurrency such as the USDT at least, where customers can now buy the USDT directly from their payoneer balances to their USDT wallets, I think it would be a really awesome break and very profitable to both payoneer and its customers plus an assured increase in the population of payoneer user therefore maximising profit.
Dear Sir/Madam. I m speak broken English & listen to 4 bands. Therefore, speaking slow down with none English users. Regards *******
Swift response and good vibes though I could tell that the customer care rep isn't English she was fluent and welcoming
In the last month, we are trying to resolve my issue with Payoneer, the customer service is very nice and trying to help, but nothing is not moving to resolve my issue all the time we start again and again to solve this issue. EBay send me a letter that on October 10 we have to be members of Payoneer otherwise they are closing our account and I am worried about it.
My issue resolved in few minutes, representative was so nice and had knowledge of everything which I was facing. He helped me out in smooth way. Thank you Payoneer :)
Yeah so good to talk to him.
He resolved my problem in fraction of seconds, thats good.
Because my account balance was under $500 I was not able to get a new card when mine expired and thus they blocked my money for months until I received a new payment which is impossible.
The system with mutilple Pass codes and Pin codes that can't be personalized or changed is so not customer friendly
The statements don't provide links or information about the purchases made. I have found purchases on my card and am unable to see what they were and even after a lengthy call to the Philippines which will probably cost me a fortune)with a customer service rep, she was not able to help me either.
My account is not activated till date. We submitted all documents but no reply
It was so easy to communicate, she was so polite and understanding also She gave all the information needed and it was very helpful
This is very good way to get payments across the world. Thank you Payoneer
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- Suspicious reviews are flagged by our algorithms, moderators, and community members