About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
That was the best service that I never had in my life
thank you so much
New to Payoneer. Closed my account after sending business payments to suppliers with no explanation and did not returned the funds sent! Avoid this company... worst service ever...
If there was a zero rating, i would have chosen it.
Now i understand why they only list the 5 star reviews on their website.
I have presented bank statements, translated ID, all kinds of documents to connect my ebay account of 14 years and they all got rejected saying that my docs were not original and they were a black & white copy, noting that they were 100% originals and colored, i even offered to send originals by post and they refused and blocked my account saying they can't tell me the reason why. Ebay shouldn't have made this losing choice and im sure they're getting lots of complaints about Payoneer.
A very discriminating way of dealing with customers, a total failure and an extremely poor and unprofessional service and business.
Been with paypal for 14 years and had an excellent experience, definitely they're a more succesful and professional
Dear Marianne,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process, and we are really sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but unfortunately we can't adjust verification requirements for legal reasons. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
We are constantly working to improve our customer service and deeply appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center.
We are always happy to help.
Best,
Anna from the Payoneer team
Payoneer did not investigate my case further and banned me from opening another account.
Dear customer,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you are unhappy with Payoneer.
We would love to check what is the problem that you've faced and what can be done to fix it. Please kindly update you review with your customer ID and we will gladly look into it for you.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team
The rep was helpful and did not take much time to resolve the issue
I lost my euro bank info in global payment, gave the support a phone call, they were very helpful and understanding. Got the issue resolved in short. Thanks much appreciated.
Am trying to solve my issue since last wednesday and its not solved yet i hope the lady who i spoked to will realy do something about it
The only thing I think it will be like a plus for your cs area is that your agent's listen when costumer is talking, that was the only issue I had with the agent, I was trying to let her know my doubts and she started to speak loud like putting her opinion first without knowing my doubts.
I'm trying to order a physical card since Oct 6th, and 15 days later, I'm still not able to get the card shipped since their verification dept is asking for absurd shipping address verification documents. I already verified my home address, but I wanted the card to be shipped to a Freight forwarding company address instead of my home address in my country. So they asked me for shipping address verification documents, too. But they rejected them, but they didn't provide a reason for rejecting them. Then, calling Customer service I was told that I need to provide a letter from my company indicating the USA address and my Local address or a computer screenshot showing both addresess and the company website URL. I wonder why they ask for shipping address verification with those strict requirements?
First, you are the only one that can activate that card since you are the only one who have access to your account where the card should be activate. Second, its just a shipping address, they should accept any simple verification or they even need to verify it since that address wont be the card billing address, just an address for receiving the card. The company I work for, don't ask for shipping address verification and they send products that cost money to customers, Payoneer is sending an inactive card, that has to be activate by you before it can be used.
Dear Denny,
Thank you very much for taking the time to share your review. We have checked it for you, and we are happy to see that your issue has been resolved successfully.
We also understand that you had to wait for it to be resolved. In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
If you feel like your issue has been resolved, please kindly consider adjusting your review's rating. That would mean a lot to us.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
I applied for business account and after waiting too long and provided all the documents they blocked my account and gave no reason no email in response. All the documents were approved by them still they blocked and didn't informed in response.
Dear Abdullah,
Thank you for taking the time to share your experience with other customers. We regret to hear about the inconveniences that you have encountered with this situation. Please make sure we will do our best to help.
Please be advised that your case is currently being handled by our best specialists. They will get back to you with their decision in the next few business days.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
Customer service is excellent, he's great and very much willing to help
It was advertised as "Instant Transfer". That's not the case here. I had to check multiple webpages just to find out that the payment is NOT instant. Terrible advertising.
Dear Claire,
Thank you very much for taking the time to share your review. We regret to hear that you are unhappy with the loading time of your Upwork payments.
Please be advised that loading time depends on the payment method that you have chosen for your account. If you chose to receive payments to your Payoneer balance, you have an option of immediate load with the fee of $3 for each transfer. It allows you to receive funds from Upwork within 2 hours. The standard load time is 2 business days, it is set on your account by default.
If you chose to receive funds from Upwork directly to your bank account, the transfers may take up to 5 business days to load (although they usually load more promptly). The actual loading time will depend on factors such as business hours of the receiving bank, business hours of the intermediary banks (if there are any involved), and more.
If you would like to enable immediate load for your payments from Upwork, please don't hesitate to get in touch with our Support Center regarding it. Please use this link to contact us, we will be more than happy to assist you: http://paynr.co/ask.
Thank you for your feedback that helps us grow!
Best,
Anna from the Payoneer team
Great service... Polite talking... This is my best experience
I am happy by the organization overall, however maybe it would be better if you could enable to edit of the business profile for a limited time or without the support's help to speed up the process. But I have used your services for a couple of years. This is the first time I'm using a Business profile to receive payments. Thank you for the assistance, I have notified your support of the details provided and they said I did it correctly. When I receive your emails they go into a separate folder in hotmail and I completely forgot about it as I didn't use my Payoneer for a long time. Best, Sasa
I enjoy using Payoneer account,
It is perfect, perfect.
They have a pathetic customer support, their representatives keep hanging up on the client. They won't pay attention to our concerns. Payoneer keeps asking for verification and documents. We've don't have all the time in the world to keep submitting these things over and over again. We've got to do our business too, I'd rather spend my time investing in my business than submitting unnecessary verifications and etc. They also kept approaching my clients, what in the hell gives them any right to do that. They bother our clients too! They keep declining our payments! Overall the worst experience so far. I've shifted my business to PayPal and transferwise now and things are very smooth now. It took me 10 days almost to update my address verification - such a waste! For god sake, we don't deal in drugs or uranium for which you'd need an extensive & unnecessary verification! I wish I could give the stars in MINUS. They don't deserve a single star even.
Dear Ali,
Thank you for your review. We regret to hear that you are unhappy with Payoneer's verification process.
Being a cross-border payment solution for businesses, Payoneer works under a robust risk-based compliance program that addresses the regulatory requirements of our services. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and done for your safety. We understand that sometimes verification can take several days to be completed and some of the documents might be requested to be resubmitted. We genuinely appreciate our customers understanding in this regard.
For legal reasons our system is also set to review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our relevant department so we make sure that it complies with the Terms and Conditions. In this case you might find one or several requirements open in your Verification center. We recommend providing the requirements as soon as possible so that we are able to review your payment timely. Once you have uploaded the requirements, please get in touch with us through our Support Center, and we'll be happy to speed up payment verification for you. Please rest assured that reviews like that are not going to happen every time you are receiving a payment.
Again, we are genuinely sorry that you are so unhappy with the review process that you had to undergo. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
I have been using Payoneer for the last 2 years and I'm delighted to say that their services are A+.
I'm a freelancer UI/UX designer and a web developer, and I had trouble using Paypal for online payment from international clients living in the UK, US, and Europe,
But since I've switched to Payoneer, I haven't faced any difficulties. My payments arrive within 48h working days.
I would recommend Payoneer to anyone who is living in "3rd" world countries and need to have easy online payment to/from international clients.
Awesome... the customer service also is great they solve my problem whenever i got some issue with my payment
Every time I am able to talk to a human I am pleased with the service.
But what gets under my skin is when asking for support using the messaging option asking, all they do is send you an auto response with a pre-built answer and they consider the case closed. Nothing happens afterwards because they have decided that the robotic answer was enough.
Dear Fadi,
Thank you for taking the time to share your experience with other customers. We are sorry to hear that you've had a frustrating experience trying to reach us.
Please note that auto response emails are designed to offer you an immediate solution that might fit your needs. If you have read the auto response and still need our further assistance, please just reply to it and wait for the response from one of our representatives.
We have checked your account for you and we can see that your case is currently being handled by our best specialists. They will get back to you with their decision shortly.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
My experience was amazing. They are doing great job. They helped us in every field of questions. I always get my answer.
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Dear Maria,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you are unhappy with Payoneer.
Please be advised that Payoneer is a strictly regulate international business that operates in compliance with the international financial business regulations. Under no circumstances would we detain funds from your cancelled payments.
We would love to check what is the problem that you've faced and what can be done to fix it. Please kindly update you review with your customer ID, and we will gladly look into it for you.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team