About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I have to wait to reset it like 30 minutes and try again later.
I'm very grateful to have Payoneer as an option to receive my funds. As getting a US bank account is very difficult for persons who are not residents of the USA. It makes doing online business very easy and efficient. However, their customer service is sometimes lacking. This is the only issue I have with them. Otherwise they would get 5/5 stars.
My experience is very well but the problem is my payment was not released
My experience with the customer care agent was great. He was polite and he explained everything that he was doing. He also helped me cancel previous payonner accounts I had that were not valid. Thomas provided me with answers. Great customer service representative. Thank you Thomas.
My problem was solve very politely I am totally satisfied for that
Many thanks to the president of the company, Mrs. Keren Levy. Who listened to my request and helped me personally. Thank you to Mrs. Racheli for the personal handling of my request.
The experience I had so far is good but I need u to help me wit
The customer service was really good and polite. She made me feel relaxed with the assurance she gave me
Nice, very helpful and effective team the payoneer has
Though issue is still in pending but customer care was great
Payoneer has been very helpful in their way of providing payment solutions, customer care has been excellent with a very polite And pleasurable call centre experience. Big ups payoneer.
The service was quick at responding an phone and also very polite and helpful in explaining and putting it on a priority list
My Customer ID is *******
Possibly the worst company to deal with. I have been using payoneer for over 3 years now, 2 months ago my card got expired and I applied for a new one. They asked some documents for verification, upon submitting I waited for around 25 days and contacted the chat support multiple times but they were still under review, I then found their number and started contacting them on phone, after 28 days my documents got approved and they asked for some more documents. Which I again submitted and just like before after calling them everyday for around 10 days, the new documents were also approved. Then again, for the third time they asked some more documents, its been more than 10 days those documents are under review, I have been calling them daily and they just say wait for another 24 hours n that's it. Its around 2 months now, my funds are stuck and there's no way out even after submitting everything they're requesting. Even if they accept the documents in next few days, and don't ask for more, the card would take around 3 weeks to a month to reach my address. It almost 3 months without account access, I am not able to receive any payments, I'm not able to pay for my services. Payoneer has honestly cause me huge losses. I'm not sure if I'm gonna get my funds back, but I'd suggest you to never use this service ever. Stay away from payoneer and look for other alternatives, I work on fiverr and had no other option to go with, but I have learned my lesson now.
, your system have a Virus which when i click on your email to me " Verify Your Email" your system adds to my correct email xxx1.
I will attach a screenshot to show you and prove to you that your system is messed up, the account ******* you mentioned is Registered to my email: *******@live.co.uk when payoneer sent me an email to verify this email, your system read it as follows: *******@live.co.ukxxx1, so please issue a ticket to customer support to explain why i Registered three times with payoneer and closed two times, its because of your bad computer system, i attach to you the proof of how bad is your system
Dear Ayman!
Thank you for sharing your review. We are very sorry to hear that you are experiencing difficulties with your account access.
Please, check yourt private messages. In order to help with this situation, we've messaged you and requested some information. As it refers to security information, only reply via private message.
After receiving this information, we will be able to continue helping you to access your account.
We are sincerely looking forward to the opportunity to resolve this issue for you.
Best,
Leticia from the Payoneer team
Best and easy access payment sending and receiving is very easy and i appreciate All teams work witch is behind it thanks
That was the best service that I never had in my life
thank you so much
New to Payoneer. Closed my account after sending business payments to suppliers with no explanation and did not returned the funds sent! Avoid this company... worst service ever...
Dear Maria,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you are unhappy with Payoneer.
Please be advised that Payoneer is a strictly regulate international business that operates in compliance with the international financial business regulations. Under no circumstances would we detain funds from your cancelled payments.
We would love to check what is the problem that you've faced and what can be done to fix it. Please kindly update you review with your customer ID, and we will gladly look into it for you.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team
If there was a zero rating, i would have chosen it.
Now i understand why they only list the 5 star reviews on their website.
I have presented bank statements, translated ID, all kinds of documents to connect my ebay account of 14 years and they all got rejected saying that my docs were not original and they were a black & white copy, noting that they were 100% originals and colored, i even offered to send originals by post and they refused and blocked my account saying they can't tell me the reason why. Ebay shouldn't have made this losing choice and im sure they're getting lots of complaints about Payoneer.
A very discriminating way of dealing with customers, a total failure and an extremely poor and unprofessional service and business.
Been with paypal for 14 years and had an excellent experience, definitely they're a more succesful and professional
Dear Marianne,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process, and we are really sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but unfortunately we can't adjust verification requirements for legal reasons. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
We are constantly working to improve our customer service and deeply appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center.
We are always happy to help.
Best,
Anna from the Payoneer team
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Dear Muhammad!
We apologize for the delay with response. Right now we are receiving an increased amount of inquiries, which may lead to longer wait times.
We are sorry to hear that you experienced difficulties with your prepaid card approval. Please note that Payoneer operates in accordance with the international financial business regulations. That is why our system requires certain documents before a prepaid card is issued. We cans ee that your documents are approved and now your card is in the last phase for approval
We are constantly working to improve our customer service and truly appreciate your feedback. If you still need our assistance on the matter, feel free to reach out to us via chat or phone through our Support Center.
We will be more than happy to help.
Best,
Leticia, from the Payoneer Team