Overview
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I'm from Ukraine and many payment companies are not working here.
This situation makes me upset because any person from any country should have the same rights to work using internet and receive payments from all around the world.
Thanks to Payoneer I can easily receive payments and just concentrate on my online business. I really love their service and when I have the opportunity I recommend Payoneer to any person that is receiving money online.
As a British start-up, we have decided to try Payoneer before going to a "classic" bank to manage our system to charge clients. We've been a bit skeptical, as it sounded a bit too good to be trustworthy but, everything was a breeze. Yes, it is a bit of a hassle regarding paperwork until you get used to the requirements but the customer support is surprisingly fast and friendly and the funds are transferred even faster.
I needed a replacement card. I found calling customer service to be more efficient than online chat or e-mail, which were other avenues I tried. The customer service agent was courteous and my request was handled within a matter of minutes.
The representative was very helpful and attentive. I am pleased with the service so far because my question were answered in a very reassuring way. I also find Payoneer to be very convenient for receiving payments from anywhere in the world.
It is so good as banking system and so trustworthy. The Payoneer cards are great and they can be used online and on ATMS. However when you receive a payment it takes some time to have it loaded to your account
As a freelancer, I use Payoneer to receive payments and it's great. Why? Cause it's easy and saves you the hassle of organizing your account from requesting, receiving, tracking, and withdrawing your money.
I've enjoyed my experience so far, and definitely recommend Payoneer to any seasoned or beginner freelancer looking to receive, track, and withdraw payments with EASE.
Because i am not an English native, so i have language barriers when hearing foreigners, but it still 's okay, due to the customer operator 's patience so my problems are already solved. I am satisfied with your patience. Thank you
My first time to withdraw from payoneer turned out as the worst experience I've ever had with online banking, I know i have not forgotten my payoneer account password, but i keep on coming up witn an invalid password response, until i got locked out, had emailed/posted payoneer customer care and the community forum but haven't got any response from them, I wonder where we can file a formal complaint to actually speed up the responses, anyone knows what is the governing agency for online banks? Like the usual banking institutions are normally governed by central banks
I've been using Payoneer for 3 years now and I have never had a bad experience, all my payments have arrived on time and the customer service is as clean and fast as you can get in this market.
The fees are a bit high but they are completely worth it if you considre you're not dealing with average bank bureaucracy.
I'm a very, very satisfied customer.
I have been working with the company for a while now and experienced a number of problems. The first time after receiving my payment I proceeded to withdraw and the atm failed to dispense the money that I had no funds in my account. Although this happened the sum was deducted from my account and during this error, i lost $20. I let that go and did not follow up on the matter. Last week the same happened and this time $340 are nowhere to be seen and the Support has the guts to tell me to wait for 90 days for my dispute to be argued whether I win or not. So I asked whats there to be won it's my money not that am gambling. Its the festive season av let down my family I cant use the account since I may lose more money, av got pending businesses with my clients and the support has not yet bothered to respond on the issue with any tangible help. It sucks and annoys as well.
I am sorry to learn about your situation, Caleb. At Payoneer, we make sure to look into these cases, and I am regret to hear that you are not satisfied with the time frame. If you send me your details via PM, I will do my best to help you speed up the process and help out.
I received a payment of $182 from my client and they take more than 7 days but didn't approve it. They waste our time and asked for a lot of things, email correspondence, photo of me with ID documents, and other documents we don't understand what it is, they started to bother my client with the same request. Obviously, my client was frustrated because as he said he has never seen this just for a small payment. Now I cannot send payment request to this client. Payoneer didn't help, they just wasted my time and didn't process payment, When I contacted them they say all good your payment will be processed, but they didn't. Now I have to pay for my bills with late fees! Thank you Payoneer!
I wish my account can be reinstated. Whatever issue they have with me can be resolved. If they want verification and doubt my documents why not video call me and compare my face with the documents. Its just unfair to conclude without facts. I am here and I am willing to sort things out with this company.
Im an old-school person and believed that transferring funds was to be done only and always through a bank. Payoneer is quick, convenient and secure. No longer am I concerned in any way about making transactions with through their services. If you arent using Payoneer yet, you should be.
Their service is so crappy and I can't seem to get a seamlessly flowing transaction with Payoneer. I have to reach out to customer support everytime I am to receive money for it to show up in my account. Their service is not true to it's mission and it's affecting customers greatly. Plus the reps can't even provide proper assistance at 1st contact. Is like they are stuck to a script rather than addressing the issue at hand. 1 out of 10 times I happen to get my transfer without an issue and their time limit is crazy! Very poor service and I wouldn't recommend Payoneer to anyone. Choose Xoom or Wise instead!
What is happening guys? My first time of using payoneer and somehow the payment sent to me was never received in the system of Payoneer... this never happened to me with Paypal... I am really disappointed that I trusted your services...
Its been weeks now and that money has not reached my account yet? Stop scamming your subscribers. They're the blood of your company- and if they are not satisfied, you are good as gone.
Are you seriously presenting this against paypal's solid service? Common'... you could do better than this... I've checked and so many ridiculous reviews prove that you are incapable of handling the promises you present in your website...
Hi Ruth, I am sorry to learn you have experienced issues with your payment. Please see my PM so I can learn more about the issue and help you out.
I sent in the details such as passport, proof of this and that... All fine. Then they just stop replying. I follow up - no replies. No reason for it, I have no payment problems, just need an easy to use payment system in USD. But no, not even a "we're sorry, blabla". Wasted my time and money with this BS. When I see how they steal from customers, I'm glad I didn't get this.
Get a real bank account instead!
I have just opened my payoneer account before i was receiving my payments in my local bank account they stupid were call me every time to fulfill their $#*!ing requirement, they were always ask many questions in suspicious way, after opening payoneer account first my Bank Charges will safe my time will safe, and i will get more currency conversion rate. Regarding their customer service that's awesome if their is long Que they also provide call back service themselves as soon as they free, i really appreciate Payoneer for providing such a great service.
I'm pleased with the variety of services Payoneer offers! This is very new to me but so far I'm very impressed! As I also needed information regarding my new account, it was always a pleasure to speak to someone from customer service and they answer all questions with a lot of patience and are so helpful! It's an AWESOME option for someone living abroad and also working online.
So I was having an issue regarding my payoneer card order. I called at Payoneer's int number and Ms Wendy picked up the phone. She was super professional and polite. She listened to my problem and resolved it within less than a minute. I am very pleased and super happy.
You have the best customer support and this goes a long way with helping the global business community do their business with a lot of ease with payment processes
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christian, I contacted you in PM to check if you issues was resolved, and see if I can help out.