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Payoneer

Overview

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
447
value
397
shipping
269
returns
261
quality
384
This company responds to reviews on average within 2 days

Instant Feedback

1 review
+230
How would you rate Payoneer?
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Albania
1 review
0 helpful votes
Follow Gjergji X.
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Best provider by far
March 15, 2021

Having experiences with multiple providers of such services, Payoneer by far is the best one for me! Easy to use, great customer service and very reliable. Further more you get 3 bank accounts in 3 different countries where you can get paid in different currencies.

Date of experience: March 15, 2021
Tennessee
1 review
0 helpful votes
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Get it done
May 7, 2024

It was a tough situation to get a charge to clear and they provided a one-time pass until I could get the system on my side updated. Of course that was after clearing all the security information, but it was extremely helpful

Date of experience: April 24, 2024
Israel
1 review
0 helpful votes
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Just finished a phone call with a Hebrew talking representative, a plus for Israeli businesses. The call was short and to the point, but it was following a bad taste after not receiving any answer to my question for over a week on the community forum and on a private message on Facebook Messenger. Please improve your response times.

Also, Payoneer uses custhelp.com for customer care, a system which supports creating tickets. I didn't manage to find the ticket opening option. Please enable ticket opening.

One last thing: I found the "Call Us" page not by the internal search, but by an external Google Search. This should be improved too.

Date of experience: September 14, 2020
Michigan
1 review
0 helpful votes
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Excellent Card and Cusyomer Service
May 24, 2018

I called to renew my Payoneer Card after it expired and did not have to wait to speak to a Customer Service Representative. My new Card will be shipped to me right away! I have never had a problem using this card, though I wish the fees to transfer funds to it were lower. I am happy though that there is no annual fee for using this card! Payoneer is a very convenient card to use Online or elsewhere!

Date of experience: May 22, 2018
Pakistan
1 review
0 helpful votes
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Trouble in finding help
November 25, 2020

Getting help from an agent online seems like impossible... As it is a global payments sending system they need to be responsive but unfortunately they are not all you get in name of help is just a $#*!ing automated mail... Totally dissappointed

Date of experience: October 26, 2020
Nigeria
1 review
0 helpful votes
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Withdrawal to Local Bank from Payoneer
July 14, 2020

I stopped using Payoneer some years back but was back again and was blown away with the fact that I could now withdraw to my local bank account. However, I had some challenges making use of the service or managing my currencies. The mails I received didn't help and I decided to use the Customer Service Call Service.

I was amazed to find out that if waiting was becoming too long, I could be called back when I was next on queue instead of waiting for my turn. The waiting time was good and the agent who attended to me was a core professional who understood my challenge without much explanation and in a jiffy a solution was proffered. If there was something beyond 5 stars would give Payoneer unreservedly. Well done.

Date of experience: July 14, 2020
Sri Lanka
1 review
0 helpful votes
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I am new to Payoneer but i have received world-class service and customer support from them. No matter what they are with you to help you to succeed. I am currently using their platform to withdraw my freelance earnings to my local bank account. I am getting a good conversion rate compared to other companies and i must say their customer service is top-notch. I am so satisfied with Payoneer and definitely recommend their services to anyone without hesitation.

Date of experience: November 26, 2020
Philippines
1 review
0 helpful votes
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Customer Care Service is Terrible
September 4, 2021

Customer Care is almost unreachable. Winding through the verification is too complex and unnecessary the least. It's the worst customer care service that I've experienced in the past few years in the financial industry. If you lost your phone (which happened to me) and the phone number linked to your account was there, don't expect there's a proper solution for you to access your account again. It took me 2 freakin weeks to patiently wait for a resolution and up to this day I can't access it. Customer Care support via email is just trash - they keep on asking private personal questions and pertinent documents/information without giving any single bit of resolution to your concern. Such a useless department!

Date of experience: August 5, 2021
Payoneer T. Payoneer Rep
over a year old

Dear Mike,

Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.

We are sorry to hear that you are so upset with the customer support that you received. In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.

We also understand that you are unhappy with Payoneer's verification process. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.

We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.

We can see that your case is currently being handled by our best specialists with high priority. We are doing everything possible to help you regain access to your account. Please kindly wait for an update from us shortly.

Thank you so much for your patience and cooperation!

Best,
Anna from the Payoneer team

Cameroon
1 review
0 helpful votes
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Professional services
October 11, 2018

Payoneer offers professional services and are quick to help with customers services inquiries. Their web page is easy to use and answers to some questions are already provided for users on holidays or weekends.It is easy to follow transactions of your account online and provide feed back to the bank at any time.

Date of experience: October 8, 2018
Turkey
1 review
0 helpful votes
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Payoneer is a life saver!
November 18, 2019

I started using Payoneer back in 2016-2017. These guys know what they are doing. Verifying the account is a bit difficult process but the reason is understandable.
Whenever I have a problem and call customer support, I spend some time talking and greeting the agents, because they are very lovely and patient people.

Date of experience: November 15, 2019
Azerbaijan
1 review
0 helpful votes
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Verification steps are not user friendly
May 24, 2024

If someone accidentally submitted the wrong document for the address verification, it is impossible to change it within next 3 business days. Only after receiving rejection, it is possible re-submit the new document.
Additionally it is not clearly described the problem after rejection. Only common rejection response is provided.

Date of experience: May 14, 2024
Sri Lanka
1 review
0 helpful votes
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Customer care
January 17, 2020

They responded very quickly and tried hard to understand me, coz of my bad English. Somehow they have managed to give me a temporary solution immediately as my account was hacked. And I am so glad I could contact them by the phone immediately. Otherwise I could have face more difficulties for sure

Date of experience: January 14, 2020
Sweden
1 review
0 helpful votes
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Payoneer as payment system for regular income
January 28, 2021

Payoneer is a good operating professional internet bank with the option of one or more debit cards and multiple currencies. The exchange rates are optimal, the commission is fair and the system is very fast and professional. Withdrawal to some banks can be difficult to arrange, but after the right setup it's fine.

Date of experience: January 28, 2021
Japan
1 review
0 helpful votes
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Late money transfer
November 2, 2021

It's been longer than a few days and my money still hasn't been transferred to my bank account yet. This seems like it's a good platform in some cases, but I'm not sure if I can use this again if this is what I'll have to go through every time I transfer money.

Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 3, 2021
California
1 review
0 helpful votes
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Expeditious & Courteous
December 16, 2018

They were able to quickly resolve my issue and get me back to going on with my day in no time. I would highly recommend using them for all your financial matters. The hold time was under 2 min, the representative was courteous and they were quick to answer any question that I had and thoroughly at that.

Date of experience: December 13, 2018
Bangladesh
1 review
0 helpful votes
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Excellent service
December 13, 2018

Somebody hacked my account & done an unauthorized transaction, just after hacked I had call me them & tell them stop all transaction but in the mean time there is already a transaction made. So they will give me update later.

Date of experience: December 10, 2018
Czechia
1 review
1 helpful vote
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Payoneer = SCAM
August 12, 2019

You need to be aware, that there is no Buyers' protection whatsoever when using this to pay for Services. In case of any issues, like in my case, all they will tell you is to sue the other person (sitting somewhere in the middle of Pakistan). Avoid as plague and read all other similar reviews and experiences on internet. Will save you lots of hassle and money.

Date of experience: August 12, 2019
Brazil
1 review
0 helpful votes
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Best Service Ever!
October 13, 2018

I had the best experience with Payoneer today. Leah worked with me to resolve my issues that involved cloned cards, no delivery of replacement cards. She helped me immensely and really worked to find a solution. I cannot thank you enough!

Date of experience: October 10, 2018
Kenya
1 review
0 helpful votes
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Thank you.
November 18, 2019

Very efficient. I am grateful. Each and every time I have an issue, the customer service goes through every possible details in order to effectively assist me, I bet others as well. This was the right choice right from the start.

Date of experience: November 15, 2019
France
1 review
4 helpful votes
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I love to use Payoneer
January 23, 2017

I'm from Ukraine and many payment companies are not working here.
This situation makes me upset because any person from any country should have the same rights to work using internet and receive payments from all around the world.

Thanks to Payoneer I can easily receive payments and just concentrate on my online business. I really love their service and when I have the opportunity I recommend Payoneer to any person that is receiving money online.

Date of experience: January 23, 2017