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The worst shopping/selling experience ever.
They sold me 2 fake pair of designer shoes noting that every time you buy you HAVE to pay 15eur authentication fees, and in the end you get fake items, so when i contacted them to inform them that the shoes i got (Valentino rockstud heels and D&G sneakers) didn't have any serial number and that they seem so fake, they assured to me that not all shoes should have a serial number to be authentic and that the shoes are authentic for sure, so i tried to sell the Valentino on their website and when it got sold and i shipped it to their warehouses, they refused it saying it's fake, and later on i sold an authentic Valentino which i bought myself from a Valentino store, they refused it saying it's fake, and every time i had to pay shipping fees, import fees back and forth so i lost an amount of around $1200 in the process.
Not to mention that they have the worst customer service ever with dumb automatic bot replies which are almost never related to your issue, plus they take forever to reply.
I've been using ebay and therealreal since years and they are excellent and very professional.
Vestiaire Collective is not recommended at all,
Unless you want to buy fake items and lose your money.
A total failure kind of business!
Tip for consumers:
i've had an excellent experinece since 15years on ebay and therealreal.
save yourself from losing your money and getting fake items on VC
Products used:
Shoes
If there was a zero rating, i would have chosen it.
Now i understand why they only list the 5 star reviews on their website.
I have presented bank statements, translated ID, all kinds of documents to connect my ebay account of 14 years and they all got rejected saying that my docs were not original and they were a black & white copy, noting that they were 100% originals and colored, i even offered to send originals by post and they refused and blocked my account saying they can't tell me the reason why. Ebay shouldn't have made this losing choice and im sure they're getting lots of complaints about Payoneer.
A very discriminating way of dealing with customers, a total failure and an extremely poor and unprofessional service and business.
Been with paypal for 14 years and had an excellent experience, definitely they're a more succesful and professional
Dear Marianne,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process, and we are really sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but unfortunately we can't adjust verification requirements for legal reasons. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
We are constantly working to improve our customer service and deeply appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center.
We are always happy to help.
Best,
Anna from the Payoneer team
Marianne E.'s review of Vestiaire Collective Americas Inc. earned a Very Helpful vote
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I've sold my bag and asked VC if they're ok that I'll arrange an international shipping while I'm...
I have purchased an expensive item from Vestiaire Collective. The selling platform Vestiaire...
Dear Marianne, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team