Denny N.

I'm trying to order a physical card since Oct 6th, and 15 days later, I'm still not able to get the card shipped since their verification dept is asking for absurd shipping address verification documents. I already verified my home address, but I wanted the card to be shipped to a Freight forwarding company address instead of my home address in my country. So they asked me for shipping address verification documents, too. But they rejected them, but they didn't provide a reason for rejecting them. Then, calling Customer service I was told that I need to provide a letter from my company indicating the USA address and my Local address or a computer screenshot showing both addresess and the company website URL. I wonder why they ask for shipping address verification with those strict requirements?

First, you are the only one that can activate that card since you are the only one who have access to your account where the card should be activate. Second, its just a shipping address, they should accept any simple verification or they even need to verify it since that address wont be the card billing address, just an address for receiving the card. The company I work for, don't ask for shipping address verification and they send products that cost money to customers, Payoneer is sending an inactive card, that has to be activate by you before it can be used.