From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The service I recieved was excellent. Payment is always on time. I will recommend payoneer. Try it.
Very helpful. Very detailed service i got. The representative was very kind to help me every step i have stuck.
I have just started out with payoneer and its the best i love it i recommend that everyone should use it
I was forced to work with Payoneer because the client I was working with insisted I use their payment system.
From the beginning, it was unclear whether the same fees and exchange rate structure outlined on the site would apply to these payments or not, as my client clearly has an extensive arrangement with Payoneer. That remains unclear, even after payment has been made. I feel I wouldn't understand the true costs of conversion until after having eaten all the fees.
I set up a USD Payoneer account, since it was an American client. The client then paid in EUR, but it wasn't possible to add my EUR bank account to the USD Payoneer account I'd already created -- even though there are clearly three separate currency balances within my Payoneer account! Instead, I was given the option to add a prepaid EUR MasterCard to my Payoneer account and pay $3-something each time I attempted to use the card.
Color me very disappointed that Payoneer is unable to accommodate internationals with bank accounts in separate currencies. I still don't understand why they don't allow withdrawals without conversion (and conversion fees) if I have the means to do so.
For this reason, I wouldn't recommend Payoneer over any other international payment transfer option available today.
They were very helpful and my issue was solved, the support was very polite and took time to look into every detail I really appreciate the help I received.
La atencion fue muy buena y eficiente y como un extra fue bueno q siendo yo argentino me haya atendido un compatriota
Excellent customer services and quick response time of resolution of my problem.
I would really like to appreciate.
Great customer service, every payment request I always have this delay.
Customer care Ashley helped with this provided me with information that I need.
I often use payoneer due to conversion rate and faster transfer of funds from one acct to another.
I am very pleased each time i called the cs..
Matthew was nice, a great person to talk, he listened to me and was very helpful. I'm very happy with the high quality service he provided
Help and communication are Payoneer and its CS...
The best help ever and easy going support,
Communication and professionalism
Briefly, thank you Payoneer.
Called in multiple times to get new card. Never got card and customer service representative are very inconsistent in following up as stated they would
I was not on a waiting list for long when I first called, neither was I on hold for long while my agent looked into my problem
Really friendly & proffessional service! The person attending my call went out of the way to help me out! Kudos!
If you earn online and thinking about how to withdraw fund. Choose payoneer is best service for online earning.
I called to get help with my account and the repersentative was polite and knowledgeable about my concern.The repersentative helped me in a timely manner and resolved my issue. I would definitley reccommend their services.
Customer reps are friendly, but limited in their ability to help. The payments section canceled a payment from a reputable, long-standing, international client of mine, four days after having received it (by that time it should have been already credited to my local bank account). Of course, Payoneer's terms and conditions state that they are not obliged to provide a reason for declining any payment.
I did not receive any prior notification of this cancellation, but had to be proactive in checking the account myself, sending emails, and making long-distance/international calls to Payoneer. On my fourth call, I was told that the payment can take up to 10 business days to be returned! That's almost a 3-week waiting period with no guarantee. The issue still has not been resolved... I have not received the funds due to me, neither has the original sender -my client- received the return payment, and Payoneer claims that they have already returned it. It seems I have no choice but to 'wait and see.'
I think that even a machine or robot would have to question whether this is 'good customer service.'
Exploring other reliable reputable options, that would not arbitrarily decline payments without notice or explanation.
My account was hacked and they are recovering it and get all my money back. The take care of security issues. I really appreciate their willingness to help us.
Thanks
The issue is that I have an account and feedback of a couple of business days as I was told, is too long. I need to review this payment and make payment to someone else and had to spend 17 mins on an international call
I am using Payoneer account since 2014. I received my online business transactions via payoneer. All transactions done in between 2 hours with prepaid master card. Unfortunately I lost my card 1n 2016. After 2 years, I have contacted costumer help center over the phone. Just few minutes, Everything solved. Thank you very much.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members