From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I am writing this complaint with extreme frustration and concern. I have been a loyal user of Payoneer for years, using the platform to receive my earnings from Merch by Amazon (Amazon US). Suddenly, without any prior warning or clear justification, Payoneer closed my account and froze all my funds — a total of $27,000 — until September 25,2025. This is not only unacceptable, but life-destroying. These funds are my entire life savings. I was not given any real explanation, nor was I accused of violating any specific rule. Other users I know were able to withdraw their remaining balances immediately after account closure. Why am I being treated differently? I suspect Payoneer is abusing its power and possibly influenced by external pressure (like Amazon). I've already filed complaints with the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC), and I am prepared to take legal action and escalate internationally. I demand immediate access to my frozen funds. Payoneer should be investigated for unfair and potentially illegal practices. This is theft disguised as policy. If you're reading this, beware. If they can do this to me, they can do it to anyone.
I Have Some Question About My Issue Regarding To The DOCUMENTS
And On This I Need the Support Very Urgent And In Few Minutes I Got In Touch With The Support And They Really Halp Me Very Fast To Resolve My Query.
All was perfect with Payoneer support. Support give me answers for my questions.
Too slow, too hard, no chat line, too hard to talk to customer service. Response rate too slow. Should be 2 hrs not 2 days!
Constant problems with mobile app crashing on profile settings. Difficult to get a human being FAQ falls far short of answering many problems.
The humans however are polite and effecient.
AI sounds like a good option but it falls way short, its just not very intelligent unfortunately.
So far my experience with Payoneer has been positive. Easy to use online services, Beats driving to a brick and mortar bank.
I had an amazing experience! My problem was fixed with the car which had not arrived
The safety of the withdrawal process is guaranteed, but the handling fee is a bit high. It would be even better if it could be reduced further.
The agent was very warm and patient however i am still not getting a verification code on my mobile
I am completely satisfied with the cooperation with Payoneer
The customer service is at a very high level!
Thank you
My account was locked. Customer care helped me a lot fast and secure way.
With customer service help, open a new account was very easy, representative was very polite, and knowledgeable,
Thank you PAYONEER
Have been using payoneer for years and they have never failed me yet. Reliable
Best Service, the support help me to resolve my problem very quick and she was very polite
A refund from our Payoneer SGD balance has been stuck for over 3 months, with no resolution. Despite daily follow-ups, all we've received are vague, repetitive responses — with no clear explanation of what happened, how it will be resolved, or when. If you rely on receiving payments from clients in a timely and transparent manner, I cannot recommend using Payoneer.
A very good app, I recommend this app to users who have a business and would like a USD or other currency account.Easy to use and time efficient.
5 stars, thank for resolving my problem very fast………..
It is good experience with payoneer team.
Looking forward to do more business with payoneer. Thanks
The agent was friendly and fast. I got a solution in regards my acoung so I could get my payment from my job
I have been working with Payoneer for a number of years now, and they are always on time with the information we need, and the payments into our account.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members