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PayoneerReviews 9,937

4.4

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


payoneer.com
Founded in 2005
+234
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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
451
value
401
shipping
272
returns
265
quality
388
This company responds to reviews on average within 3 days

Instant Feedback

1 review
Croatia
1 review
0 helpful votes
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Good business partner
August 25, 2018

My experiance with Payoneer and staff can be described as smooth and unoticable when transactions are concerned and quick and professional when a question or need for help arrises.

Date of experience: August 23, 2018
Bahamas
1 review
0 helpful votes
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Great service!
August 25, 2018

Payoneer addressed my concerns quickly and precisely. I strongly recommend allowing them to serve your business needs.

Date of experience: August 23, 2018
Argentina
1 review
0 helpful votes
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Excellent Service
August 25, 2018

Will always recommend it. Since I had it I had to interact three times with Customer care and always they came with the right solution in a perfect timing. Great product, great service. Would not change it for anything!

Date of experience: August 23, 2018
Pakistan
1 review
0 helpful votes
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Payoneer is awesome.
August 25, 2018

Customer care quality is super. The person was veri polite and disciplined. I will recommend everyone to use payoneer.

Date of experience: August 23, 2018
Peru
1 review
0 helpful votes
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Estoy padeciendo para tener una cuenta pero no es culpa de ellos es de mi poca experiencia para realizar estas operaciones.

Date of experience: August 23, 2018
Maryland
1 review
0 helpful votes
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Simple service yet fair!
August 24, 2018

I used to use PayPal for all my freelancing transactions however their notorious fees did not make it worthwhile for me. I switched to Payoneer because their fees are more reasonable, and they provide faster service too!

Date of experience: August 22, 2018
Arizona
1 review
0 helpful votes
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Down to business.
August 24, 2018

Life has been a challenge of late, and I felt as though I had to explain my situation in detail. Michael politely asked my information and was off to the races with a solution. No hassles, no need to relay my sob story. Fast and effective. A+

Date of experience: August 22, 2018
Switzerland
1 review
0 helpful votes
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Telephonic Service
August 24, 2018

I am thrilled to write that the service I received today was excellent, leaving me a very happy customer. Thank you.

Date of experience: August 22, 2018
Senegal
1 review
0 helpful votes
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My request was handled very quickly and the agent was very polite. I felt cared of. This is the kind of service that strengthens your loyalty to a company.

Date of experience: August 22, 2018
Illinois
1 review
0 helpful votes
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Service that shows respect!
August 24, 2018

The service I received full of respect for me as a person. It was to the point as well-not in a way where I was a number in a queue and the gentleman had to hurry up and get to the next call. It was very apparent that he wanted to resolve my issue and willing to do whatever it took to get that taken care of.

Date of experience: August 22, 2018
Serbia
1 review
0 helpful votes
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For a very short time the person who answer to my call and me understood each other and i received the information that I was asking for.

Date of experience: August 22, 2018
Pakistan
1 review
0 helpful votes
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Good
August 24, 2018

I like payoneer service and its very helpful. Thank you so much! I would recommend it to every one.

Date of experience: August 22, 2018
India
1 review
0 helpful votes
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Good one
August 24, 2018

It was a good experience. I was a good communication with customer care person. Glad to talk with him.

Date of experience: August 22, 2018
Ukraine
1 review
0 helpful votes
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Call
August 24, 2018

Answer was complete for now. Need to fix one current issue. Wishing tosolve it faster. Responding team should respond faster. Thank you.

Date of experience: August 22, 2018
Nepal
1 review
0 helpful votes
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Best customer care services
August 24, 2018

Call customer care is best and made me feel a comfortable communication.
Communication was easy and call suport was very informative as well.

Date of experience: August 22, 2018
Algeria
1 review
0 helpful votes
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Excellent service!
August 24, 2018

Thank you for your polite customer service. The girl was amazing and cool. Thank you so much Payoneer. Take care.

Date of experience: August 22, 2018
Nigeria
1 review
0 helpful votes
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World Class Payment Service
August 24, 2018

Payooneer is the go to payment service for me. Responsive customer support, amazing service and easy to use. Unlike other platforms, there are no charges on transfer to other payoneer users. If you haven't signed up yet, you're missing out. The best payment service in the world as we speal

Date of experience: August 22, 2018
GB
1 review
0 helpful votes
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Very nice man
August 24, 2018

Sorted my issue very quickly and carm I was very happy with the out come of my call the man who took my call was very helpful and professional

Date of experience: August 22, 2018
Philippines
1 review
0 helpful votes
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Fulfillment
August 24, 2018

The customer service representative was very polite and she is the one who took my details when I am can't give it to her due to my slow internet connection. She waited so long for my answer to her question but she is still there to patiently wait for my account details. Thank you, Ma'am. Until next time.

Date of experience: August 21, 2018
South Carolina
1 review
0 helpful votes
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Travel Agent
August 23, 2018

He listen and understand situation. Told me how to solve it and repeat what needed to be done, he email me the email to submit the information.

Date of experience: August 21, 2018