Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
My experiance with Payoneer and staff can be described as smooth and unoticable when transactions are concerned and quick and professional when a question or need for help arrises.
Payoneer addressed my concerns quickly and precisely. I strongly recommend allowing them to serve your business needs.
Will always recommend it. Since I had it I had to interact three times with Customer care and always they came with the right solution in a perfect timing. Great product, great service. Would not change it for anything!
Customer care quality is super. The person was veri polite and disciplined. I will recommend everyone to use payoneer.
Estoy padeciendo para tener una cuenta pero no es culpa de ellos es de mi poca experiencia para realizar estas operaciones.
I used to use PayPal for all my freelancing transactions however their notorious fees did not make it worthwhile for me. I switched to Payoneer because their fees are more reasonable, and they provide faster service too!
Life has been a challenge of late, and I felt as though I had to explain my situation in detail. Michael politely asked my information and was off to the races with a solution. No hassles, no need to relay my sob story. Fast and effective. A+
I am thrilled to write that the service I received today was excellent, leaving me a very happy customer. Thank you.
My request was handled very quickly and the agent was very polite. I felt cared of. This is the kind of service that strengthens your loyalty to a company.
The service I received full of respect for me as a person. It was to the point as well-not in a way where I was a number in a queue and the gentleman had to hurry up and get to the next call. It was very apparent that he wanted to resolve my issue and willing to do whatever it took to get that taken care of.
For a very short time the person who answer to my call and me understood each other and i received the information that I was asking for.
I like payoneer service and its very helpful. Thank you so much! I would recommend it to every one.
It was a good experience. I was a good communication with customer care person. Glad to talk with him.
Answer was complete for now. Need to fix one current issue. Wishing tosolve it faster. Responding team should respond faster. Thank you.
Call customer care is best and made me feel a comfortable communication.
Communication was easy and call suport was very informative as well.
Thank you for your polite customer service. The girl was amazing and cool. Thank you so much Payoneer. Take care.
Payooneer is the go to payment service for me. Responsive customer support, amazing service and easy to use. Unlike other platforms, there are no charges on transfer to other payoneer users. If you haven't signed up yet, you're missing out. The best payment service in the world as we speal
Sorted my issue very quickly and carm I was very happy with the out come of my call the man who took my call was very helpful and professional
The customer service representative was very polite and she is the one who took my details when I am can't give it to her due to my slow internet connection. She waited so long for my answer to her question but she is still there to patiently wait for my account details. Thank you, Ma'am. Until next time.
He listen and understand situation. Told me how to solve it and repeat what needed to be done, he email me the email to submit the information.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.