From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very helpful and friendly. My problem was a small one but he was very kind. Thank you very much. I felt very happy with the help I got
Rep was courteous and professional. I was very pleased with the prompt service and immediate resolution to my issue.
Easy to contact, waiting time is short. Problems are usually can be solved easily. Sometimes you might need to give new bees extra time for solution but they are really polite. Overall I recommend.
Switching to Payoneer saves me a lot of time. I get to talk to real people in a matter of minutes instead of hours. My emails are returned quickly and not days. And the people seem to knowledgeable and able to resolve my issues quickly.
The service was good enauge. I really apricatted with your help. Thanks a lot but just need to little bet fadt delivery card shipped its little bet slow thats all
The representative was professional and knowledgeable... and very kind. She made me feel comfortable and I know she cared about my concerns.
The help and assist was perfect
Every time when ever I need any help all ways they are available. That is why I like payoneer. I wish I can make deals with in future.
THANK YOU
Very nice this site is great and is wonderful I got my car today and I am very happy and pleased to work with payoneer I couldn't like it any better they are a wonderful company
I became associated with Payoneer through my Airbnb listing. When I was unable to get it resolved with Airbnb I contacted Payoneer directly, and they did an excellent job. I can not say as much about Airbnb. I also appreciate that Payoneer is keeping jobs in America and not outsourcing the calls to other countries, only to increase their profits, but at the cost of providing excellent customer service. Good for you Payoneer, and shame on you Airbnb.
Thanks for your help with my questions about activate my card! Fast, clear, professionally! All the best!
I was not receiving a number of payments, but my ID had to have an updated verification and also my address.
Overall, I waited a little. However, happy with the "solid Security".
I have been going around in circles with e-mails and locked out of my account for over 5 weeks.
That is not funny. I am quite new to the system, and did expect a pre paid credit card, but have been informed that my account is a current account and not a card account?
Payoneer's system has not been working for me in the way I envisaged. I may get there in the end, or I may just move.
The live chat seems efficient in the beginning as you can easily connect to an operator. They are very polite and try to be helpful, but unfortunately, they aren't able to really help you, because the payment department is the one that decides.
I've been trying to access a pending payment, but they keep asking me for extra info. I am 70 years old and make a few bucks online by doing email marketing. I don't have any profile on LinkedIn or Fiverr - they requested a link to my profile. I have sent email correspondence, an invoice and other details about the company I work for and it's still not enough.
I have requested a refund - so we can use another platform to send the money - but surprisingly it takes between 7 and 10 days for the money to get back to the sender's account, and it's NOT EVEN GUARANTEED. I have worked hard and 800 dollars is a lot in my country.
I will have to move - can't pay my rent - because of Payoneer's regulations... it just seems unfair. Can't I be a freelancer without having an upwork, linkedin or fiverr account?
Excellent communication. I am happy with his calling performance. He is cool for listening my complain.
Quick response by customer care feel good to work with payoneer.
I am satisfied with my experience with payoneer
Im very happy to use payoneer services but unfotunately payoneer can't provide security to their customers than can't recover lost or stolen money
The gentleman was able to help with my concerns, and there was no wait time. He verified my credentials and he was professional.
The customer service agent was pleasant and helpful. It give me great confidence to know that my problem was of importance to her. Once again I appreciate the professionalism of payoneer Thank you.
I opened my account on one day and the next forgot my login. Called their customer support and 5 minutes later was in my account,
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
I am sorry to hear about your frustration. Please send us a private message with your customer ID and email associated to your Payoneer account so we can take a closer look for you.
Please note that if you have a charge you do not recognize on your account, you should always contact our support center so our chargeback department can assist you further.
Thanks,
The Payoneer Team.