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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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After a 3rd call I was able to talk to someone that knew how to do her job and helped me with. In the previous 2 calls i was so upset that i wanted cancel my account. And a similar experience i had last year when my phone was stolen and i couldn't have access to my account. Train your people like the last agent and you shouldnt have complains.
Very professional and he solved my problem very quickly
I have been exposed to a lot of business payment platforms, being a remote worker for decades, but I have never been so satisfied by any platform other than Payoneer. What I like the most with Payoneer, aside from being user-friendly, is their amazing customer support. Swift response, immediate resolution, polite and accommodating talented, skillful and very knowledgeable customer service associates. What more can you ask for?
Highly recommended! The best!
Support center email and chat are not available. Chat does not have a window for typing conversations.
Todo bien me ayudaron mucho, ya que pide obtener la aprobación de mi tarjeta
Excellent service by the service rep…nothing to take away from the service I received
Payoneer customers service has been great and will go above and beyond to resolve any issue you have.
I was worried because I couldn't access my existing Payoneer account, so I reached out to customer service. Thankfully, they responded quickly and helped me with my concern. Now, my account is active and ready to use. Thank you so much!
Jose called me. I was sleep but his gentle attitude makes me feel good to wakes me up and make the call. Fast understanding and kindness i liked it
Very fast and responsive support. I wanted to block my card and order a new one, everything went so smoothly. The support lady was very kind and she helped right away.
My journey with Payoneer has been one of persistence and determination. While there were initial challenges, particularly with the verification of my bank statement, I worked diligently to resolve the issue. With the assistance of a supportive customer service representative named Kate, my account is now approved, marking a significant step toward achieving my financial and business goals.
Really it was so much caring and soft hearted person. She understood my queries very shortly and also solved it asap. I'm happy and I'm thankful to them 🥰
Merry Christmas 🎄
I got a good experience with Abraham, the live person in customer service, after insist to talked with him or a live person.
I didn't have to stay on hold.the menu was clear and did not take me through many prompts.needs were understood and handled in a short amount of time.thanks
Muy mal por que tengo retenido 3 pagos y necesito mi dinero y no lo sn liberado no permiten pagos personales deberían modificar sus políticas
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members