business logo of Payoneer

PayoneerReviews 9,995

4.5

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
455
value
405
shipping
275
returns
267
quality
392
This company responds to reviews on average within 5 days

Instant Feedback

1 review

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Philippines
1 review
0 helpful votes
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Very good
December 30, 2024

Very good and i loved it... i've been using payoneer for months now, my client pays me here. I am happy that the app is so easy to use. It is very user friendly. And i can link it to my e-wallet,it's easy as 1,2,3. Thanks payoneer! This is one of my favorite apps ever!

Date of experience: December 20, 2024
Washington
1 review
0 helpful votes
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PAYONEER EXPERIENCE
December 30, 2024

It was great talking to the customer service staff because they were approachable. I hope my problem will be resolved.

Date of experience: December 20, 2024
Florida
1 review
0 helpful votes
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Do NOT use Payoneer ever!
December 30, 2024

Had my worst experience, I spent months! I lost hours and money trying to make this account work, trying to verify my address and identity so I was able to withdraw. They made me leave home several times to gather documents they would never approve anyway, print them, scan them, they even received my rental agreement with all my personal information, off course with no resolution. This company should definitely be audited. Use PayPal instead, it's fast, reliable, easy, transparent.

Date of experience: December 20, 2024
Estonia
1 review
0 helpful votes
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Mostly Satisfied
December 30, 2024

I'm using Payoneer account for quite long time.
The customer care is perfect & convenient
I want to get more information on Payoneer to expand my business
Please come with suggestions.

Date of experience: December 20, 2024
Nicaragua
1 review
0 helpful votes
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New card
December 28, 2024
Updated review

Agent was very helpful went extra mile to hwlp me get my new card as soon as posible

Date of experience: December 18, 2024

FEES ARE TOO HIGH
December 24, 2024
Previous review

Whay when transfering to my local banl the charge me 15$ plus my bank an other 15 but tbere was a difference of 20 missing on my account. I transfer 171-15 payoneer fee - 15 bank fee i should have receive 141 instead i got 121

Date of experience: December 14, 2024
Argentina
1 review
0 helpful votes
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Reclamo por gastos que yo no hice
December 28, 2024

No sé cómo han hecho gastos con mi tarjeta.
Payoneer parece haberme solucionado el problema,me atendieron muy amablemente.
Espero todo termine de manera satisfactoria

Date of experience: December 18, 2024
Jamaica
1 review
0 helpful votes
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Receiving account
December 28, 2024

It was super easy and informative, the agent was nice enough to get me another account so that I could get my funds easily, that was awesome

Date of experience: December 18, 2024
California
1 review
0 helpful votes
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感觉很好
December 28, 2024

刚开始不知道客户服务在哪里,点击了在线服务,最后弄明白了在线客服的联络,有三个地方可以联系,最后选择400电话人工服务,等了3到4分钟等到了人工服务,非常专业,等待音乐也好听

Date of experience: December 18, 2024
Egypt
1 review
0 helpful votes
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Epitome of Customer Satisfaction
December 28, 2024

First of all, I hereby extend my sincerest acknowledgments for opting in la crème de la crème of the ilk of Ms. Kate: she is second to none in terms of humane collaborativeness, high-mindedness, diligent dedication for her customer's satisfaction, work promotion, employer's goodwill.

Secondly, She's is indeed a role-model for how man should, regardless of religion, race, gender or the like thingamajigs, ergo deal with his co-denizens on our loved Earth: she's verily the apotheosis of humaneness—no more, no less.

Let me thank her for such a felicity she had lavishly showered me with…. Indeed, I'm not in a position but to have, in no way, made a virtue of necessity by speaking well of her—as she's worth her salt. She's epitomizing the true nature of a good person, who will be rewarded sooner or later for her synergism and faithfulness to herself and the Other. Period.

Date of experience: December 18, 2024
Jamaica
1 review
0 helpful votes
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Great app
December 27, 2024

My experience so far is wonderful customer service very good

Date of experience: December 17, 2024
Argentina
1 review
0 helpful votes
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Telefono Atencion al Cliente
December 27, 2024

La verdad que conseguir el telefono fue un dolor de cabeza, lo pude conseguir en un foro que encontré de casualidad. Deberia estar mas a mano, en la aplicacion o en la seccion contactenos. Algunas tareas como solicitar una tarjeta nueva cuando ya tenes una vigente no es posible realizarla desde la aplicacion o su sitio web. Me parece poco serio que esté tan escondido y deba ser buscado en foros o sitios externos a Payoneer, esa es lo unica cosa mala que encontré en estos 3 años que tengo como cliente el resto todo perfecto.

Date of experience: December 17, 2024
Mexico
1 review
0 helpful votes
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Excelente Servicio
December 27, 2024

Siempre fueron muy atentos y me explicaron todo perfectamente

Date of experience: December 17, 2024
Jamaica
1 review
0 helpful votes
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Rating Payoneer
December 26, 2024

So far my experience with Payoneer has been a great one and I'd definitely recommend it to everyone

Date of experience: December 16, 2024
Ukraine
1 review
0 helpful votes
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Very good 👍
December 26, 2024

Все было хорошо 👍 Но для меня этот вопрос ещё не окончен. Буду делать вечером

Date of experience: December 16, 2024
Georgia
1 review
0 helpful votes
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Customer service
December 25, 2024

The good reps help make up for the terrible ones, it's a 50 50 chance though.

Date of experience: December 15, 2024
Florida
1 review
0 helpful votes
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Thank you and more power
December 24, 2024

I experience problem this time but I've been in payoneer since 2021

Date of experience: December 14, 2024
Philippines
1 review
0 helpful votes
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CS
December 23, 2024

Pls add more list of acceptable IDs.
Pls have a live person for Chat Support.

Date of experience: December 13, 2024
GB
1 review
0 helpful votes
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Easy to use and good customer service
December 23, 2024

I have been using Payoneer since 2018 and only had a couple of minor issues which were sorted out very quickly by the customer service team.

Date of experience: December 13, 2024
Philippines
1 review
0 helpful votes
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Smooth and Easy
December 22, 2024

It was smooth and easy, good thing that the agent was able to resolve my issue.

Date of experience: December 12, 2024
Singapore
1 review
0 helpful votes
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非常赞!祝你们生意兴隆
December 22, 2024

客服很认真,非常棒的平台!祝你们生意兴隆,给你们点100个赞,谢谢你们的帮助,大家可以尝试这个用平台,值得拥有!

Date of experience: December 12, 2024