A month ago I encountered online fraud! As a result, I lost all my money. I consulted with your company. They drew up all the documents themselves, and also sent them to the bank themselves! In 2 months the bank returned my money to me! They work great. I recommend to anyone who needs help to get money back from scammers or for poor quality goods!
When my eye doctor told me that I needed a prism added to my corrective lenses, to correct my double vision, I searched online for information. The first site that came up horrified me by the cost $. Payne glasses was the next site to come up and the price was so low that I ordered immediately, I have been very happy with the glasses that I purchased, any problems and customer service is the best.
The glasses are very good quality and your customer service is excellent! I had issues with the progressive glasses I ordered not being in the correct field of vision. I contacted customer service and they were able to help me. I sent them back to be remade and they still returned incorrect. I love the quality of the frames and they had a wonderful selection, but the progressive lens need more work. I will order just single vision readers next time.
The service is fine and the website is reasonable to navigate but like any online service where you are buying a product that needs to fit well and be comfortable you are taking a chance that the product will workout. In this instance it didn't. I have purchased regular progressive glasses from them previously that worked out okay. Not as well as if you bought frames you tried on first and had them adjusted to your face after they arrived but okay.
I have been ordering glasses from Payne glasses for the past couple of years for myself. My husband didn't believe that his glasses would turn out right, but I made him a believer when he received his first pair of bifocals and they were perfect. I love that they are not expensive but they are great quality!
Gave these a negative rating because the lenses are not removable by myself and maybe not by another optical service if I want to reuse the frame for another prescription. Otherwise, the gray color is nice with my gray hair but the fit is a bit tight for an average size man.
Very pleased! I am so excited to be able to get colorful glasses at low prices that are such high quality. They arrived faster than I expected and in perfect condition. I would definitely recommend them to everyone.
My daughter loves her glasses. They looked just like they did on the site. My mailbox was broken in to and the glasses were stolen and customer service wass so helpful and immediately send new ones out at no cost
The team worked very closely with me to determine what went wrong with my original order. They guided me through the return and re-order process to make certain I got what I needed. Replacement glasses were perfect! Great customer care.
I am pleased with my pare of glasses. Despite being so affordable the quality of both frame and glasses are pretty good. It's unbelievable I was able to get UV protection, antireflection and scratch resistance with such a low price. I hope it will last long.
I love it! I ordered two pairs of the cat eye style glasses and I keep getting compliments! I'm currently on vacation in the Bahamas and one of the staff came up and wanted to know where I got my glasses. I shared your website and now you'll have a new customer! Thank you!
Everything was easy to do. Website walks you through the ordering process, making it clear and easy. Great selection of frames, and good options on lenses, tints, coatings, etc. Love my new glasses, the fit is excellent, quality is great, and they look good on me.
I am beyond happy! I am able to afford several styles of glasses and not pay a fortune for much needed sunglasses. Love this company. Dislike not having free options but twice a year for as many as I buy. But overall great!
I cannot even begin to express how happy I am to have discovered PG! From customer service, to wide selection, to overall satisfaction, this company does it ALL! They've earned me a loyal (and repeat) customer, in me and my partner. Great job!
I received sunglasses instead of light changing lenses so I can only use them outside. I did not get an unconditional warranty I just took the standard so I can't return them for a full refund. The vision is fine but they're useless
This was the second time that I have ordered from Payne Glasses. The choice of frames and lens options is phenomenal. The prices are reasonable and much lower than you'd get in an optometrist's office. Shipping was fast, and the glasses were perfect. I definitely recommend Payne Glasses.
I have several pairs of glasses, many of them special purpose. Because my vision is so bad that I can never be without glasses I have a pair and a spare and a spare for my spare all in my regular prescription. My specialty ones include driving (far distances), one room (optimized for short distances great for RV watching and navigating around my room), blue tint glasses (it helps dyslexics read), and sunglasses.
I get plastic frames because when the adjustable ones gets even a little out of whack my vision is impaired. With plastic ones every part stays exactly where it should be.
Yes, the selection is impressive. Yes, the prices are reasonable. And yes, the ordering process is easy and straightforward. But 14-21 days to get glasses to me using the postal service? Give me a break. I just paid $3.99 shipping from QVC and received my order in 3 days, during the holiday rush! Where's that offer from Payne? I was notified 12 days ago that my glasses were shipped and there is no sign of them yet. I'm not sure I will go through this process again.
Quick and simple. All you have to do is upload the script from your eye doctor and pick out an appropriate frame. I love this site because the price is very reasonable. I got 2 frames for less the the price of 1 with insurance at the eye doctors office. This is a great option for kids that may lose or break glasses easily
I'm so pleased with my new glasses. I initially ordered a pair that did not fit well. I contacted Payne customer service who promptly helped me order a replacement pair that are perfect. I love the extensive selection of frames and fast service. The price and quality are great. Payne is my new go-to eyeglass provider.
Answer: It seems to me that there is a guarantee everywhere, any company should provide this
Payne Glasses has a rating of 4.2 stars from 1,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price and second pair. Payne Glasses ranks 8th among Eyeglasses sites.
Hi! We are happy to help you exchange the glasses with the standard warranty.
Please reach out to the customer service team with your order number.