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Payne Glasses

How would you rate Payne Glasses?
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Ukraine
1 review
0 helpful votes
Follow Amanda B.
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Very good
June 18, 2021

A month ago I encountered online fraud! As a result, I lost all my money. I consulted with your company. They drew up all the documents themselves, and also sent them to the bank themselves! In 2 months the bank returned my money to me! They work great. I recommend to anyone who needs help to get money back from scammers or for poor quality goods!

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2021
Missouri
2 reviews
0 helpful votes
Follow Walter L.
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When my eye doctor told me that I needed a prism added to my corrective lenses, to correct my double vision, I searched online for information. The first site that came up horrified me by the cost $. Payne glasses was the next site to come up and the price was so low that I ordered immediately, I have been very happy with the glasses that I purchased, any problems and customer service is the best.

Date of experience: October 17, 2023
Alabama
1 review
0 helpful votes
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The glasses are very good quality and your customer service is excellent! I had issues with the progressive glasses I ordered not being in the correct field of vision. I contacted customer service and they were able to help me. I sent them back to be remade and they still returned incorrect. I love the quality of the frames and they had a wonderful selection, but the progressive lens need more work. I will order just single vision readers next time.

Date of experience: April 11, 2021
North Carolina
1 review
0 helpful votes
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The service is fine and the website is reasonable to navigate but like any online service where you are buying a product that needs to fit well and be comfortable you are taking a chance that the product will workout. In this instance it didn't. I have purchased regular progressive glasses from them previously that worked out okay. Not as well as if you bought frames you tried on first and had them adjusted to your face after they arrived but okay.

Date of experience: February 4, 2023
West Virginia
1 review
0 helpful votes
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Perfect glasses everytime!
June 16, 2021

I have been ordering glasses from Payne glasses for the past couple of years for myself. My husband didn't believe that his glasses would turn out right, but I made him a believer when he received his first pair of bifocals and they were perfect. I love that they are not expensive but they are great quality!

Date of experience: June 16, 2021
Mexico
1 review
0 helpful votes
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Gave these a negative rating because the lenses are not removable by myself and maybe not by another optical service if I want to reuse the frame for another prescription. Otherwise, the gray color is nice with my gray hair but the fit is a bit tight for an average size man.

Date of experience: February 11, 2023
Florida
1 review
0 helpful votes
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Very pleased!
February 7, 2023
Updated review

Very pleased! I am so excited to be able to get colorful glasses at low prices that are such high quality. They arrived faster than I expected and in perfect condition. I would definitely recommend them to everyone.

Date of experience: February 7, 2023

Very pleased!
January 10, 2023
Previous review

Very pleased!

Date of experience: January 10, 2023
California
1 review
0 helpful votes
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Kid's glasses
May 11, 2021

My daughter loves her glasses. They looked just like they did on the site. My mailbox was broken in to and the glasses were stolen and customer service wass so helpful and immediately send new ones out at no cost

Date of experience: May 11, 2021
Massachusetts
1 review
0 helpful votes
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I ordered the wrong prescription
February 18, 2021

The team worked very closely with me to determine what went wrong with my original order. They guided me through the return and re-order process to make certain I got what I needed. Replacement glasses were perfect! Great customer care.

Date of experience: February 18, 2021
New York
1 review
0 helpful votes
Follow Tamzid A.
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Good quality with affordable price
January 2, 2021

I am pleased with my pare of glasses. Despite being so affordable the quality of both frame and glasses are pretty good. It's unbelievable I was able to get UV protection, antireflection and scratch resistance with such a low price. I hope it will last long.

Date of experience: January 2, 2021
Bahamas
1 review
0 helpful votes
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I am so thankful I found your products!
July 19, 2021
Updated review

I love it! I ordered two pairs of the cat eye style glasses and I keep getting compliments! I'm currently on vacation in the Bahamas and one of the staff came up and wanted to know where I got my glasses. I shared your website and now you'll have a new customer! Thank you!

Date of experience: July 19, 2021

I love it!
July 2, 2021
Previous review

I love it!

Date of experience: July 2, 2021
Tennessee
1 review
0 helpful votes
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Easy ordering, great glasses.
November 3, 2022

Everything was easy to do. Website walks you through the ordering process, making it clear and easy. Great selection of frames, and good options on lenses, tints, coatings, etc. Love my new glasses, the fit is excellent, quality is great, and they look good on me.

Date of experience: November 3, 2022
Florida
1 review
0 helpful votes
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I am beyond happy!
March 1, 2024
Updated review

I am beyond happy! I am able to afford several styles of glasses and not pay a fortune for much needed sunglasses. Love this company. Dislike not having free options but twice a year for as many as I buy. But overall great!

Date of experience: March 1, 2024

Love the versatility and styles
December 4, 2022
Previous review

Love the versatility and styles

Date of experience: December 4, 2022

Love the choices!
October 28, 2022
Previous review

Love the choices!

Date of experience: October 28, 2022
Washington
2 reviews
0 helpful votes
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I cannot even begin to express how happy I am to have discovered PG! From customer service, to wide selection, to overall satisfaction, this company does it ALL! They've earned me a loyal (and repeat) customer, in me and my partner. Great job!

Date of experience: February 1, 2023
Pennsylvania
1 review
0 helpful votes
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I received sunglasses instead of light changing lenses so I can only use them outside. I did not get an unconditional warranty I just took the standard so I can't return them for a full refund. The vision is fine but they're useless

Date of experience: March 3, 2023
Customer S. Payne Glasses Rep
over a year old

Hi! We are happy to help you exchange the glasses with the standard warranty.

Please reach out to the customer service team with your order number.

Georgia
1 review
0 helpful votes
Follow Tamara L.
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This was the second time that I have ordered from Payne Glasses. The choice of frames and lens options is phenomenal. The prices are reasonable and much lower than you'd get in an optometrist's office. Shipping was fast, and the glasses were perfect. I definitely recommend Payne Glasses.

Date of experience: March 1, 2024
California
1 review
0 helpful votes
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Same prescription - different configurations
January 8, 2021

I have several pairs of glasses, many of them special purpose. Because my vision is so bad that I can never be without glasses I have a pair and a spare and a spare for my spare all in my regular prescription. My specialty ones include driving (far distances), one room (optimized for short distances great for RV watching and navigating around my room), blue tint glasses (it helps dyslexics read), and sunglasses.

I get plastic frames because when the adjustable ones gets even a little out of whack my vision is impaired. With plastic ones every part stays exactly where it should be.

Date of experience: January 8, 2021
Minnesota
2 reviews
0 helpful votes
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Quick service? Really?
January 21, 2021

Yes, the selection is impressive. Yes, the prices are reasonable. And yes, the ordering process is easy and straightforward. But 14-21 days to get glasses to me using the postal service? Give me a break. I just paid $3.99 shipping from QVC and received my order in 3 days, during the holiday rush! Where's that offer from Payne? I was notified 12 days ago that my glasses were shipped and there is no sign of them yet. I'm not sure I will go through this process again.

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 22, 2020
New York
1 review
0 helpful votes
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Quick and simple
March 31, 2023

Quick and simple. All you have to do is upload the script from your eye doctor and pick out an appropriate frame. I love this site because the price is very reasonable. I got 2 frames for less the the price of 1 with insurance at the eye doctors office. This is a great option for kids that may lose or break glasses easily

Date of experience: March 31, 2023
Missouri
1 review
0 helpful votes
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Great experience
July 2, 2021

I'm so pleased with my new glasses. I initially ordered a pair that did not fit well. I contacted Payne customer service who promptly helped me order a replacement pair that are perfect. I love the extensive selection of frames and fast service. The price and quality are great. Payne is my new go-to eyeglass provider.

Date of experience: July 2, 2021

Overview

Payne Glasses has a rating of 4.2 stars from 1,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price and second pair. Payne Glasses ranks 8th among Eyeglasses sites.

service
277
value
983
shipping
982
returns
30
quality
979
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