On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
We monitor reviews for authenticity
It was the first time I bought on the…
It was the first time I bought on the site, I was very well infected, I made the purchases I was passionate about the products. I am very happy with the site and will buy more often.
I ordered three beautiful outfits from patpat in April. They took less than 30 days to arrive and I was given regular updates on the tracking info which was reassuring. The sizes are great with them being a little bigger than the average size, a plus for this mum who regularly boil washes by accident! The quality is second to none! Amazing fabric, stitched brilliantly I just cannot flaw them!
Ich habe schön zweimal von patpat gekauft für mein kind und das war Schöner und hochwertige Kleidung und günstige
I purchased 4 items from this site for my daughter, and I am very surprised at the overall quality of material. Although, 2 of the dresses did run a bit bigger, they're gorgeous for any occasion!
I had ordered a couple of things and needed half of my order cancelled. Elen was able to take care of my family and gave us our refund. Really grateful for great customer service.
I've got issue with products purchased from one of the purchase.
After my email sent, I got prompt response and very satisfied solution. I'll keep on sending new orders in future.
I am absolute happy with my order. I was well informed about the delivery and arrived on time. Highly recommended
I ordered a size 4 and a 4.5 shoes for my granddaughter. After weeks of waiting. I got size 5 and 5.5. She will probably never wear. By the time she can wear, I will have forgotten. The prospect of sending back is out. Would cost too much to return.
Pat Pat has fair price clothes and a great selection. Customer Service is awesome. Kuenzler was knowledgeable and very easily resolved my problem. If you want the family to match for pictures this is the place to look.
Clothes came quickly! The matching bathing suits and dresses I got for my daughter and I are adorable. A few of the sizes didn't fit my children and JONALYN with PatPat gave me a refund and just told me to keep the items. I will definitely order from this company again.
I have a problem with double order and they where so helpful to me, with quick answers and solutions of my problems.
Pat pat is great, affordable, and such good quality and the cutest clothes on the market. My twins are always well dressed with them :)
All the clothes are cute and exactly like the pictures. They arrived early. I will recommend patpat to all the moms.
Very good costmer service 100% satisfied with that quick response happy to connect with pat pat thanks
Really good customer support & RACHEL really helped out with my order issues. Highly recommend in all.
Mi experiencia con Pat Pat ha sido extraordinaria, encuentras una gran variedad de modelos para toda la familia en especial para tus hijos, todo con una excelente calidad y a precios accesibles. La recomiendo ampliamente.
Love to shop from PatPat
PatPat has good quality for babies great discount and one thing they have a really good customer service as well love you PatPat
Guter Stoff. Ware schnell angekommen. Größen passen gut Farben passen zum Bild gute Qualität sehr zufrieden
Top kleidung gute qualität und schone stayl
Wahre größe ich kaufe immer nur beim patpat und ich bin sehr zufriden.
One of my item was too big and I needed an exchange for a smaller size. KUENZLER Was so nice and helpful assuring me that I would be receiving a smaller size free of charge.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902