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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
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The service provided is speedy and really good. They respond to messages in less than 24hrs which is amazing. I just love it
Very helpful. Quite results to my problems. Appreciate it so much. Can't wait to receive my family's outfits for our Christmas photos!
Me encanta la aplicación
La verdad la calidad de la ropa está súper génial mis hijos son niños pat pat ellos solo usan esa marca
I really like this site to buy my children's clothes, there are many options to combine their wardrobes, and I feel safe to buy because they help you solve the problems quickly
Good customer service, highly responsive, I was helped by a lady named Rose and she was helpful. Also, good quality for price.
It was my first time ordering from the website so I was not sure what to expect. I was suprised to see the package arrive within two and a half weeks from China with the free shipping method. All the items are packed individually in resealable plastic bags that are of high quality. A couple of the items did not fit so I had to return for a refund. This was an easy process. I will buy from them again.
I really liked the customer care service 1 of my oder was missing from the larcel and a lady named glenn helped me through it and had my missing item re shipped.
I Ordered Family matching dresses for myself and my daughter and they turned out to be so good. Nice material, as described on the website. Worth the buy and the customer care is super. Thanks Ham B.
Great deals and great quality. I definitely recommend it to others. Well done! Keep doing it. Great job.
Loved the bright colours and brilliant customer service. Would recommend to others. Would buy more from pat pat.
Linda ropa y excelente atención, resuelven rápidamente dudas e inquietudes. La descripción es acertada y la ropa muy bonita
PatPat is a very reputable site & has the best baby clothes. Soft, affordable, sizing is perfect, and the shipping is always on time.
This Floral Print Lace Decor Flutter-sleeve Baby Romper is so beautiful. Great quality. My babygirl was covered in a pretty powder pink showing off for a nice day in the fall
So far the best cloth shop I've seen. With the latest design. For pretty sure I will buy again and again
Requested an order cancellation due to duplicate order and Customer Service "Samuel" responded fast.
I ordered halloween costume for my baby. When it arrived i realized that its one size bigger. So i requested to exchange item with smaller size. Phoebe replied me saying they're going to send me new shipment with correct size outfit without any extra cost. I'm really very satisfied with patpat's customer service team.
Love to shop from pat pat. Best app for kids clothing. Thank you pat pat. I always buy clothes for my daughter and its awesom styles and quality
I received my package and the clothes were a little wet due to the Hurricane in Kentucky. I reached out to Customer Service and they gave me a full voucher for all of the clothes! They also let me keep the clothes! That was awesome and outstanding. I appreciate that and they didn't hassle me over the voucher either. The person who assisted me was Rohanie and she was great!
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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