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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
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I ordered several items but not all of them suited me. PatPat are arranging a full refund and said that I am able to keep the unwanted items. Great email communication from Susie B. Thank you! Louise H
It was very quick and fast service after I order. Upon receiving of the items some I did not like the but they help me resolve the issue.
Reyna was a great customer service representative and helped me cancel an incorrectly placed order very promptly. Thank you Reyna! Highly recommend patpat. Shipping is not bad on timing, the clothes are great quality and well made. In my experience the sizing is a little big so I suggest ordering a size down. Atleast in the baby clothes.
Excelente atención del agente PHOEBE, resolvió mi reembolso, por pago de boleta aduanal.
Esto me anima a seguir comprando en el sitio.
Resuelven todas mis dudas y me an apoyado mucho en el proceso de reembolsos y más.
I reached out to PatPat customer care to complain about the wrong shoe sizes sent to me and Mary attended to me nicely, I was refunded and told not to bother returning the shoes.
Thanks Patpat
Happy to receive the delivery even if there was an error on My address, they solved It contacting me more times
Todo bello y muy buena calidad precios muy accesibles me encanta tengo 2 años comprando ropa para mi bebé y es todo bello cada pedido que algo me enamoro mas de sus diseños y de la calidad
Consiglio merce ottima, prezzi accessibili, c'è solo qualche piccola differenza con le misure ma credo sia dovuto alla differenza da paese a paese
Der Kunden-Service ist sehr freundlich gewesen. Mein Anliegen wurde schnell bearbeitet.
Keine Probleme bei der Rückgabe der Artikel bei falscher Größe.
خامات ممتازه أسعار رائعه خدمة شحن سريعه وخدمة عملاء متاحه باستمرار أستايلات جديدة ومتنوعه كانت تجربة ممتازه
I am so glad to buy here a staff for my baby. All excellent quality and fast delivery to Prague I will recommend this website to my friends of course
Very helpful team
Great experience with patpat.
I easily returned my items. I recommend patpat for great prices
Helpful and friendly costumer service and most important if anything does not satisfy the costumer completely they find a fast and fair solution.
Pretty products and the most important thing is that the products are cheap and very good quality.
The customer services are very helpful and especially JUNABELLE
I ordered a lot of clothes for my baby gorl! All of them are suuuuuper nice, good quality and a very good price!
Also the operators are really nice and help us very quick!
Thanks CASSEYLENE for helping me to somve my problem!
Can't wait for the next order!
Todos sus productos son muy lindos y de buena calidad, he recibido todos mis pedidos en tiempo y forma..
I love buying my one year clothes in Patpat. They are really cute and affordable. I also love that they have outfits look like the ones my mom bought me when I was baby.
Absolutely love this site the clothes are great quality and just like pictured & their customer service is very helpful if you have any issues
Bought clothes from patpat and they came within a few weeks of ordering. They were lovely! However i had an issue with some defective LED shoes. The issue is being resolved by Pam and being done very quickly too!
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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